Central London Samaritans

Central London Samaritans

3.7 10 Reviews
Write a review

10 Reviews

Rating
Language
Most recent
dominic andrew
Reviews 1

SAMARITANS NATIONAL PHONE LINE YOU DO OT GET TO A SPECIFIC BRANCH OR WORKER BUT THEY ARE COMPLETELY UNSYMPATHETIC FAST TO HANG UP THE PHONE ON YOU WHEN YOU WANT TO CONTINUE SPEAKING IN NEED OF A SYMPATHETIC EAR OR HELP THE DO NOT CARE WHICH IS WHAT THE SERVICE IS SUPPOSE TO BE FOR

Tom Baringer
Reviews 1

They speak through you not with you and if you don't like patronising people don't bother. These are experiences a close family member has conveyed to me. From what they've told me they are like octopus's sucking up a spectrum of the callers emotions oftentimes just to say at the end of it "how do you think Samaratans can help !!! very callous ! they should not really be asking the caller that question , most act like they are doing the world a favour by volunteering to be there , I digress maybe in some cases they are a few genuine Sam's who are doing a great social service although my spouse never experienced this. Lets also wake and smell the coffee a bit volunteering is the new CV enhancer so perhaps not all are there for pure reasons. The state of mental health services in this country is a joke services like the Samaritans abscond the NHS of responsibility as a broken society we really need a phone line with trained and intellectually capable men and women who are paid for their expertise to offer emotional support not a lucky dip of almost anyone off the street.

Little Voice
Reviews 1

Where to begin? Samaritans is supposed to be a charitable organisation focusing on helping individuals in times of need and distress. Empathy, patience and attentive abilities are probably three key traits/skills required to make a good volunteer, however in the experiences I have had I have always been left worse off compared with sitting or laying in bed alone crying and not speaking to anyone at all. The gaps between emails are inconsistent. I appreciate the volunteers may have to spread their time thinly but it does feel disheartening to be pouring one s heart out only to receive a sentence or two in return. The tone of most emails is often indifferent and lazy - in short, they don t care. And you can tell. Silent treatment often becomes the case when you don t tell them what they want to hear. It s frustrating and only adds to the distress. As a sufferer of anxiety and depression - as well as having a history of self-harm - to me, their approach is a dangerous one. I am only left to feel more vulnerable and uncared for afterwards, particularly if and when I get a volunteer who refuses to touch on such sensitive issues. Oh and the support plans different branches put in place are useless. Especially if and when they don t stick to them then blame you for requiring the contact they are not giving you. I m close to giving up trying with this organisation. I didn t find sufficient help through a counsellor, Samaritans have proven to be just as indifferent and lax and careless with regards to caller safety and mental health.