My trip to Italy with Central Holidays was the best vacation I have ever taken. Everything about the trip was outstanding including the hotels, the meals, the tours and the service we received. Our tour guide, Sergio, was outstanding. I highly recommend Central Holidays for a tour of Italy.
Worst travel agency ever! It's been 3 months and I've yet to hear about compensation for the terrible hotels they subjected us to on our trip to Italy. One of them, The Torino Hotel, had a room so small it made my closet look big! Not only that, the mattress was so old that we felt every spring and would have slept on the floor if we had a floor to sleep on! The mattress even had a nail in it that cut my husbands hand. The instructions for taking the rail (or I should say "lack of instructions") made for a stressful time. We were also fined for not getting our Cinque De Terre tickets stamped for being ill-informed.
One of the prettier buildings in the area shared by a number of tenants located on the NE corner on Moonachie Road and Empire Boulevard. I occasionally go to the Paradiso Deli and Cafe for a quick sit down lunch. Their buffet is reasonably priced and very tasty. I ll have to add some food pictures next time I go.
Do not book with Central Holidays. This is a very poor company to do business with. They are holding deposits and insurance payments ($37,000) for my group of 30 people who were to attend the cancelled Oberammergau Passion Play. We've been waiting for 9 months for a refund. Central Holidays now refuses to return emails or answer phone calls.
I am editing this review on account of phone calls I've received from the manager of the WSB account, a Customer Service partner and another board member of Central Holidays. I must state that I hadn't officially filed a complaint about my frustration on how my recent issues were dealt with and yet someone reached out to me. This says a) they do look at the emails I have sent, they monitor it b) they intend to correct the issue and didn't just let go of the situation after I had become quiet about it. They gave a follow-up call again today to ensure that all my issues have been resolved and apologized for how representatives had ill-behaved towards a client, me. They didn't try to give an excuse. To me that takes integrity. They recognized my discontent, and intent on correcting an issue. For that I am giving them 5 stars for having the candor in handling a case like this.
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I'm dealing with this agency via WSB for the Israel Trip this year. Their customer service is poorer than the bum on your favorite street corner. Representatives on the phone and I've spoke with several are often rude, if not terse or straight out disrespectful by raising their voice to their client. I'd have to send a couple of emails repeating and restating the issue I have with them replying with the standard response, as if no one was really reading the email and attempting to at least try and understand the issue. Why WSB chose this as the supplier of the tour, one can only guess. They are terrible and arrogant, they say they "are a big company and mail letters will be lost etc." They provide unclear directions and does not take care of their clients after you have started the booking with them.
never use this travel agency !!! worst service and plan ever!!!
Central Holidays Group of Companies, USA: Your Ultimate Travel Partner
Central Holidays Group of Companies, USA is a renowned travel brand that has been providing exceptional travel programs since its inception in 1972. With over four decades of experience in the industry, Central Holidays has established itself as a leading provider of value-driven and high-quality travel services to some of the most enchanting destinations across Egypt, Italy, Europe, Africa, West Asia and Latin America.
As true destination specialists with an expansive range of Independent, Escorted, Hosted and Land/Cruise itineraries on offer; Central Holidays is your ultimate travel partner. Whether you are looking for a romantic getaway or an adventure-packed vacation with family or friends; Central Holidays has got you covered.
At Central Holidays Group of Companies USA we believe that every traveler deserves to have an unforgettable experience when exploring new destinations. That's why we go above and beyond to ensure that our clients get the best value for their money without compromising on quality.
Our team comprises experienced professionals who are passionate about creating unique travel experiences tailored to meet individual needs. We understand that every traveler is different and therefore strive to provide personalized services that cater to specific preferences.
One thing that sets us apart from other travel brands is our commitment to sustainable tourism practices. We believe in responsible tourism and work closely with local communities in all our destinations to promote eco-friendly practices while preserving cultural heritage sites.
Our extensive range of tour packages includes everything from luxury cruises along the Nile River in Egypt to wine-tasting tours through Tuscany's rolling hills in Italy. Our escorted tours take you through some of Europe's most iconic cities such as Paris, London and Rome while our independent tours allow you the freedom to explore at your own pace.
For those seeking adventure-packed vacations; we offer thrilling safari experiences across Africa where you can witness majestic wildlife up close or explore ancient ruins hidden deep within jungles like Tikal National Park located in Guatemala’s northern rainforest region which was once home for Mayan civilization between 6th century BC until 10th century AD .
We also specialize in hosting events such as weddings or corporate retreats at exotic locations around the world including Bali Indonesia , Costa Rica , Mexico , Dominican Republic among others . Our team will work closely with event planners ensuring seamless execution so guests can focus on enjoying themselves rather than worrying about logistics .
In conclusion,Central Holidays Group Of Companies USA offers unparalleled expertise when it comes down planning your next trip abroad . With over four decades worth experience under their belt coupled with sustainable tourism practices ; they are surefire way make memories last lifetime!
centralholidays.com
