👍 The staff at Cassena care were amazing. They were very attentive and caring, and they made sure that my loved one received the best care possible. I am extremely grateful for their services. Highly recommended! 👍
What reviewers say about Cassena care
What does Cassena care do?
Cassena Care operates nursing home and rehabilitation center facilities in New York and Connecticut, helping individuals of all ages recover from injuries and conditions.
What are the most common complaints about Cassena care?
According to the critical reviewers, complaints focus on issues such as a lack of hot water and poor food quality at the New Britain Connecticut facility, concerns about staff-to-patient ratios, allegations of staff mistreatment and underpayment at the UES Rehabilitation Facility, and reports of patient needs being neglected.
Post your question publicly — other visitors, and whoever manages this page, can answer. It will be visible on this page.
Want to hear about this company again? Follow it and we’ll email you when a new review appears.
AI-generated from reviews on this page. Verify anything important with the company directly.
The care my loved one received at Cassena care was exceptional. The staff was compassionate and professional, and they provided excellent care. I would highly recommend this facility to anyone in need of quality care.
👍 I was really impressed with Cassena care. The staff was friendly and helpful throughout my loved one's stay. They provided exceptional care and made a difficult time much easier. Highly recommended! 👍
I recently had a fantastic experience with Cassena care. The staff was extremely friendly and attentive, and they provided excellent care for my loved one. I highly recommend their services!
I'm so glad I chose Cassena care for my loved one's medical needs. The staff was compassionate and knowledgeable, and they provided excellent care. I couldn't be happier with the level of service we received.
I recently had a loved one stay at Cassena care, and I was extremely impressed with the level of care they received. The staff was exceptional, and they went above and beyond to ensure my loved one's comfort and well-being. I highly recommend this facility.
I had a good experience with Cassena care. The staff was friendly and attentive, and they provided suitable care for my loved one. I would recommend their services.
My experience with Cassena care was absolutely incredible. I cannot say enough good things about the staff and the care they provided. They went above and beyond to ensure that my loved one was comfortable and well taken care of. I highly recommend this facility.
The care I received at this facility was top-notch. The staff was professional, warm, and caring. They made me feel comfortable and safe during my stay. I highly recommend them.
I recently utilized the services of a local care facility and was very pleased with the level of care I received. The staff was friendly and professional, and they provided excellent care for my loved one. I would highly recommend their services to others in need.
New britain Connecticut facility on 66 clinic drive doesn't have hot water to bathe the patients. And this is daily. Their food is digusting and they cook same meal twice in the same week. The administrator and the nurse manager Michelle acuses people of giving cigarettes to patients when they knew that the patient had the password for the door and he picked up cigarette buds from the floor and they also knew he had those electronic cigarettes in his room and they had the audacity to accuse me of such thing. Also they have favoritism with CNA who be hiding in rooms using their cellphones.. now you call the corporate office and it seems they can't pick up their phones or only have 1 person to work at front desk
UES Rehabilitation Facility also known as the Cassena Care Corp sorely lacks integrity, not only do they lack integrity they ve mislead the DOT & DOB with the need for permits for work not needed that impacts the community. Their ratio of staff to patients is lower then the recommended state and federal guidelines. They can t keep staff because of abuse and underpayment and lack of professional standards
I have been working for our organization for a total of 5 years and counting. 3+ years in one of our facilities in the Bronx (WCMCC) and almost 2 years now in our corporate. All I can say is that I m very proud to be a part of this organization. I started as a regular staff and worked my way up. They continue to nurture and train me to advance in my professional career. The care for our residents is always our top priority. I was given the opportunity to work with different staff across our organization and they are very hardworking. The organization never stops in creating programs that will benefit our residents and improve customer service. God bless us all!
I saw a patients needs being neglected and not just once many times
Questions & Answers
No questions yet — be the first to ask.
Sign in to post
Your text is saved — you'll come right back to post.
Don't have an account? Create one
News & Press
No news yet. This is where the business shares its own updates and press.
Photos
No photos yet. Photos shared by reviewers will show up here.
About Cassena care
Cassena Care nursing home and rehabilitation center facilities in New York & Connecticut. We help those of all ages recover from injuries and conditions.
Cassena Care is a leading nursing home and rehabilitation center with facilities in New York and Connecticut. The company has been providing top-notch care to patients of all ages for many years, helping them recover from injuries and conditions that have affected their quality of life.
At Cassena Care, the focus is on providing personalized care that meets the unique needs of each patient. The team of highly trained professionals includes doctors, nurses, therapists, and other healthcare providers who work together to create a comprehensive treatment plan for each patient.
One of the things that sets Cassena Care apart from other nursing homes and rehabilitation centers is its commitment to using the latest technology and techniques in patient care. This includes state-of-the-art equipment for physical therapy, occupational therapy, speech therapy, and more.
In addition to its focus on technology-driven care, Cassena Care also places a strong emphasis on creating a warm and welcoming environment for patients. The facilities are designed with comfort in mind, featuring spacious rooms with modern amenities like flat-screen TVs and Wi-Fi access.
Another key aspect of Cassena Care's approach to patient care is its dedication to ongoing education. All staff members receive regular training on the latest techniques in healthcare delivery so they can provide the best possible care to patients.
Cassena Care offers a wide range of services designed to meet the needs of patients at every stage of their recovery journey. These include short-term rehabilitation programs for those recovering from surgery or injury as well as long-term care options for those who require ongoing support due to chronic conditions or disabilities.
The company also offers specialized programs tailored specifically to certain populations such as Alzheimer's disease patients or those requiring ventilator support. These programs are designed with input from experts in these fields so they can provide targeted support that meets each patient's unique needs.
Overall, Cassena Care is an excellent choice for anyone seeking high-quality nursing home or rehabilitation center services in New York or Connecticut. With its focus on personalized care delivered by highly trained professionals using cutting-edge technology and techniques, it stands out as one of the best options available today.
- Website
- cassenacare.com
- Phone
- 5164227885
- [email protected]
- Address
- 225 crossways park drive
- Categories
- Hospital & health care
