Carpenters Creek Cabinets Review

Bought Cabinets From C..C Representative On Kauai. After paying for cabinet in full it took over 6 months to get my cabinets. Cabinets that s were missing were being built up by Rep at her home . Fasteners were incorrect , and no dove tail connecting the wood together. When contacting the company I was told that I could only talk to my Rep on Kauai. Had to repair cabinets myself and take Rep to court. Three months ago I got termites in the cabinet that I had the most issues with from the Rep. It was only the one cabinet , but I had to get my house tented. Cheaper than pulling all the granite off being it was a bottom cabinet. Never will I use this company again. They don t stand behind their cabinets. I paid a lot of money for them, and I m still not happy. These Cabinets were clearly purchased from Canyon Creek thru your representative on Kauai. I have all the paperwork, and can send you all the pictures to verify. If you saw the pictures , and listened to me when I called ; you will see that your representative was being dishonest. The first shipment of my order ; all the cabinets were shipped fully assembled . The last shipment was a disaster after your Rep was trying to make cabinets out of scrap cabinets she had thru several customers order including myself. I should have taken your Company to court as well for allowing this to happen. I know there are several of us on this island that would had the same service , and would have joined me in a lawsuit......

DO NOT work for this company. This company has zero moral compass. If you are looking for a job, do not let the pay entice you. Unless you are beyond desperate, this is not the company for you. Due to a Covid forced time off (per their company policy) I was let go so they didn t have to pay me for time off. Which again is their company s policy.

I ve been advised by legal counsel to take legal action for wrongful termination and I m assured we have the strongest case for a win. I m contemplating the headache of all of this on top of mourning the loss of a loved one from covid. Please don t work here unless you or your family are starving. They do not care about employees and they will lie, manipulate and deceive you to get the outcome they desire. There are honest, good people working there but their top HR and higher leadership are an immoral bunch of drones.

One of my family members got fired for not sweeping which is outrageous. I highly recommend not to work here. Horrible company. Ridiculous rules as well.

We reached out to Canyon Creek in June 2019, I wanted to start small as I never ordered cabinets before in my life. My contractor created an account with them and we had Kristen Elliott come out and do all the measurements for our laundry room, Kristen was amazing, and after a few emails back and forth, we finally got down to the design and a quote. I emailed once again and asked to tweak one small thing... This is where everything went to a complete disaster. Kristen never replied, I decided to call their office, just to find out that she's no longer with the company. At this point Im given another designer Dani Wolfer, who after a few emails back and forth disappears because she has a family member in the hospital, I totally get it and I wait for few weeks. After few weeks, I called the office again and asked if a new designer can give us a quote, it's a small project, just laundry cabinets. They send me over to Susan Lihudis, who is a dealer! They never told me she's a dealer, and she gives me this insane quote, almost double than what Kristen quoted me. I called back Canyon Creek, they yelled at me, told me to never call again because Im not the contractor...no need to yell, Im very reasonable ,just explain it to me, I had no idea. After all, this whole time I spoke with their own designers and no one said a word. Their excuse was that my contractors company was never listed in their database, and thats why they assigned me to the dealer. My contractor called three times for them to add him, and every time they told him he was good to go and assigned him a designer. So, now we are dealing with Rachel Bell, who is always busy, and asks the same questions even thou she's been provided answers a few times already. She's also very busy, because she gets help from Kendra. It's been almost a year, and this is a small laundry room!! I cant even imagine if this was kitchen cabinets! Only Kristen Elliot was great enough to come by, get the measurements, be very responsive and quick turnaround, I wish she never left... Also, my contractor reaches out to them all the time.They are very unresponsive, complete mess.

Canyon Creek Cabinets are the best cabinets because they are built with pride from materials sourced locally, and this company goes out of their way to satisfy their customers.

Purchased a new home that had canyon creek cabinets installed by the builder. After a year the the paint started coming off. I sent photos for their review and they said it was water damage and refused to do anything. The paint is coming off in places without any water contact. They offered to repaint at our cost. They had the same response with neighboring property owners with the same problems. They will not stand behind their product. Look elsewhere.

I've been selling Canyon Creek Cabinets exclusively for approx. 20 years. Prior to that time, I sold a few different lines, all of which had their issues. Don't get me wrong, Canyon Creek also has had their problems over the years but they have always seemed to get things straightened out. Between being fairly progressive, decent lead times, delivering on their own trucks and a product that they stand behind, I have occasionally looked for other product but have not found one that meets all my criteria like Canyon Creek does. Best of all, they are a local company so when there are issues, it's a lot easier to get them taken care of. I don't think there is a 5 star company out there when considering everything

We chose Canyon because of their business practice and the quality of our cabinets. Touring their site in Monroe, we were convinced we were in the right place: they re really serious about an environmentally friendly approach to wood products. Our shaker style maple cabinets are gorgeous. Their local rep guys came in to assure the measurements were exact and we couldn t be more pleased with this new showcase in our home.

My cabinets are only 3yrs old and the paint is chipping off several pieces. I paid $30,00.00 (just for the cabinets alone) for my kitchen and 2 bathrooms. In February 2021, two cabinets were found to have termites, so we had to have my house tented. Our old cabinets were over 25yrs old and never had termite droppings.

While the cabinets were being installed so many pieces had to be replaced due to warped boards, wrong size draws, swollen and split wood for the shelves and end pieces. Terrible quality control.

So driving down the freeway on Highway 82 towards Yakima and one of their delivery trucks decides he s just gonna move over in front of me going 25 miles an hour under the speed limit and force me off the road with his truck and trailer when there is no room for him to move over and he didn t care anyways just swung his trailer in front of my SUV making me slam the brakes on from 70 down to 45. Then when I call the office to speak to someone I am transferred to someone with a full mailbox. Never use this company they don t care about anyone but themselves. Learn to drive there was no one behind me wait for me to go by don t just move over anyways lucky for you I pay attention when driving and have a new vehicle with excellent brakes and handling or I would have be smashed into your trailer you swung into me.