Tessera

Tessera is care home management software designed for US residential and RCFE care homes. It consolidates resident records, care planning, medication administration (eMAR), incident reporting, staffing, and compliance tracking into a single system. The platform is built to align with US regulatory frameworks such as HIPAA, 42 CFR §483, the Elder Justice Act, and OIG/SAM screening requirements.

The software is offered as six connected modules that share a unified resident record. This allows staff to document and review clinical, daily care, and administrative information in one place. The system is specifically built for California residential care homes, including RCFEs and ARFs.

Pricing is quoted per home rather than per user, with no per-user charges. The price for each home steps down as you add more homes to your group. There are no setup fees, and billing occurs annually.

To get started, you can book a personalized 30-minute walkthrough demo. The process involves providing your full name, work email, organization, and role to request a demo. For groups, Tessera is happy to run a pilot in one home before rolling out to the rest.

The platform features a comprehensive ledger for money and property, handling resident funds and belongings. It tracks payments and belongings signed for on state forms, such as LIC 405 for cash and LIC 621 for belongings. Every payment comes with a receipt, and the system records what a resident brings and signs for the whole list in one go.

Tessera keeps track of follow-ups for appointments, illnesses, and incidents to ensure nothing falls through the cracks. Users can see what still needs a follow-up and know what is next. The system also sends notifications and emails before deadlines arrive, from appointments to staff credentials.

The platform includes a records pack generator for licensing visits, which can create PDF documents like Emergency information, Individual program plan, and Physician's report. It flags anything missing so users can add it first before an inspection. This helps turn a desk full of paperwork into one organized pack.

Tessera is HIPAA-aligned, though meeting HIPAA also depends on how the organization uses it. The system captures changes to clinical records in a separate, append-only audit database. This ensures the trail an inspector asks for is a byproduct of doing the work, never a scramble afterward.

The platform works on both phone and desktop, allowing staff to record care at the bedside as it happens. Large tap targets and fast entry let staff record care one-handed on their phone in their pocket. This ensures details are accurate and nothing waits until the end of a shift.

Tessera provides guided data migration so users can bring their residents, staff records, and credentials with them. The pricing model covers the whole team with one quote, meaning everyone gets their own sign-in at no extra cost. There are no hidden fees to get started.

Groups can add priority support, which includes a named contact, a success manager, and a service-level agreement. This ensures response times are agreed in writing and helps each home get the most from the software. A person who knows the homes is assigned to assist with the rollout.

The platform is designed to replace fragmented tools like spreadsheets for rosters and binders for MAR charts. It aims to give every care home a single platform where clinical and operational work lives side by side. This reduces duplicate data entry and allows staff to focus more on residents.

The Trustburn rating is 4.5 out of 5 from 4 reviews. The platform is described as auditable by design and fast on a phone. It is built around how a shift actually runs, focusing on the carer at 7am and the nurse on a med round.

Tessera can be contacted via [email protected] or [email protected]. The website domain is caretessera.com. The company states it is built for California care homes and offers a privacy policy and terms of service.

The official website of Tessera is caretessera.com.