CarePlus Medical Clinic Review

I have been coming to this clinic for years now and I have found the staff to be helpful and quite polite. The wait times with appointments are also very reasonable and you don't have to wait too long before you are seen. The facility itself is well taken care of and having a pharmacy next door is also a plus. Lastly, Dr Roettger is an amazing physician who listens to his patients and works with them to make care plans. I highly recommend to have him as your family physician.

Very articulate and kind doctors. I've seen 3 different ones over the years. Very nice reception/staff as well.

Staff here are awesome they always go out of their way to help me and they remember me when I come in. They are pleasant and friendly and I trust them all and I have been coming here for years. I always know I will be taken care of when I come in.

The worst receptionist ever! She does not know how to do her job properly at all. She kept me waiting in a room for almost 2 hours. I asked her why is it taking so long and the answer was because the doctor has appointments!!! If the doctor has appointments then why did you make me wait in a room for 2 hours... you could just say we re booked !!! Worst ever receptionist I ve ever encountered in my life!

I am writing this to give review to my family Drs. Previously I was seeing Dr. Sultana and she s the most caring doctor I had. Sadly she needs to move back to her country. I look around in town for different family doctor (female) but none I have found. I called in this same clinic if they have new Family doctor in. And now I am a happy patient of Dr. Rashid. I only seen her twice yet, but all my concerns are addressed. She s just as caring as my previous doctor. She listens to me and show sympathy on what I m dealing with. It s hard to find a genuine caring doctor. I feel lucky I ve found one again.

Brought my very sick 8 month old daughter in to see a doctor. There were 4 people ahead of me. Once those 4 people were seen 3 other people came in and I clearly overheard that they were also walk ins.
They were all put in to see the doctor ahead of us. I was livid as I was really worried about my daughter and felt that because I was the only light skinned woman in the room I was being purposely ignored.
Finally I overheard the nurse whisper to the other nurse "oh its for the 8 month old, not her", yet still some random dark man came in and spoke to reception in a different language and was immediately brought in to see the doctor.
FINALLY I was brought in to a room with a doctor who didn't even introduce himself. He took one look at my daughter, no examination, no listening to breath sounds, no looking in her ears or mouth. He just said "she's pretty little. Take her to the Stollery Children's Hospital."
What an ABSOLUTE JOKE OF A CLINIC, STAFF AND DOCTOR! This clinic should be investigated for discrimination.
Awful, I left in tears and have never felt so unwanted somewhere simply because of my gender and race.

I am writing you to comment on a great experience and help that I received from one of your Medical assistant at the front desk. The day of my visit was 10/07/19, Monday early morning, 9am. Her name is Wish (I hope that I spell this properly). As a person who work in customer service myself and have high expectation, not very often I am highly impressed with care that I get.
I do not visit your clinic very often, needed more information about different things and results that I got that morning. Wish was extremely patient and empathetic, explained to me every detail, process, what I can expect, how and where to follow up. She made sure that I am comfortable with every new information, that I know what to do and where to go. She made me feel comfortable to ask her questions, didn't rush me at all and made me feel that I am important to your clinic and that you care about my health.
Wish has to be recognize for her exceptional service, knowing to meet expectations of different patients and making your clinic place to be recommended and to go to.

From my experience looking for a family doctor in Edmonton, Dr. Roettger, is a rare find. Excellent doctor, efficient with his time, explains everything he recommends clearly and why, as well as why other avenues aren't being pursued. He's always willing to take questions and answer them thoroughly without rushing, and will even provide additional reading if you want to learn more.

I actually don't mind most of the doctors or staff at this location but I've had the bad luck of seeing Dr. Ali a few times now and he is the reason I'm posting a less than favorable review. The first time I saw him, I had redness and swelling around my eye. He diagnosed it as Shingles and prescribed anti-virals. I asked if he was certain because it looked nothing like Shingles I had seen and his response was "I think so." That answer did not inspire confidence. I was breastfeeding my 8 week old baby at that time and I asked him about the affect of antivirals on my child. His response was "Ask the pharmacist. They'll be able to tell you. " I went to a different doctor the next day for a second opinion and was told that it was definitely not Shingles but a topical skin infection. I'm thankful I didn't follow the advice of Dr. Ali.

The next time I saw him, I brought in my daughter. He didn't even examine her or move from his chair (I'm honestly not sure he was able to get up) but instead told me to go to the Stollery. She wasn't extremely ill and was in good spirits. I wasn't about to waste taxpayer dollars on something that was definitely not an emergency.

Now, if Dr. Ali is the only option at the clinic, I go elsewhere. He needs to retire as he does not seem physically or mentally capable of practicing medicine.

I have been coming here for over 4 years, and it has always been a pleasant experience. First off, the ladies at the front have always been more than helpful. I go for a monthly blood pressure check, and they are more than happy to do it. I have always been able to book an appointment when needed, and have always enjoyed coming here anytime I need a doctor. Highly recommended!