3 years ago
Tried to get my wife PT/OT and speech therapy last...
Tried to get my wife PT/OT and speech therapy last fall. Our PCP fax over all information and we waited. However I had to go back and forth with this their admission office because they kept not getting the documents from the PCP (allegedly). After this banter for days and days I was then told my wife was denied from admission because she had a trach tube. Fair enough. My wife now does not have a trach tube. The PCP sent my wife s orders back to the office. Had to wait days and days because they didn t get the faxed paperwork. Then I was told they didn t provide speech therapy. I called the PCP office who was already exhausted having to manage the faxing back and forth with them a week and had them split the orders so speech therapy wouldn t be needed. I informed this place s admission office about this and was told to await a call from the admission liaison. Needless to say I never got the call back. Had to wait til after the weekend to follow up. Called after the weekend and got transferred over to the liaison (or another staff member) who said again, my wife was denied by them. I reiterated we didn t need speech therapy for them. Then I was told even still they don t do trach care. I told them my wife didn t have a trach tube anymore. I was then told again my wife was already denied and a referral to another agency was sent back to our PCP office. So I guess the moral here is, THANKS FOR NOTHING!!!