Caption Technologies

Caption Technologies, now operating as Aberdeen Broadcast Services, is a closed captioning and translation provider founded in 1995 with nearly 30 years of experience. The company specializes in educational, religious, and broadcast clients, offering services like real-time captioning, offline captioning, and transcription. It is located at 348 Ascot Ridge Ln in Taylors, South Carolina, and also serves clients from its California office at 30211 Avenida de las Banderas, Suite 110. The business has a Trustburn rating of 3.9 out of 5 based on 11 reviews.

The company offers a wide range of captioning services including live in-person captioning, post-production captioning, and Spanish captioning and subtitling. They also provide translation services and AI-powered automated transcription through their AberCAP ASR solution. Their services are designed to meet FCC mandates and are approved by the U.S. Department of Education and the Described and Captioned Media Program (DCMP). They handle various deliverables and caption file exports such as .cap, .srt, and .mov formats.

According to the company's website, 95 million Americans rely on closed captioning, including 28 million who are hearing impaired and 30 million learning English as a second language. The FCC mandates nearly all programming to be closed captioned. The company states that captions improve comprehension and engagement, especially for younger generations accustomed to subtitles. They also note that short-form video content under five minutes is not required to be captioned in the United States, though it is required in Canada.

Reviewers consistently praise the accuracy of the captions, with one user stating the captions were 'spot on' and another noting they are 'always accurate.' Many users also highlight the team's professionalism, efficiency, and responsiveness. The service is described as top-notch with competitive pricing and a user-friendly platform. Some reviewers mention that the turnaround time is impressive and the prices are reasonable.

The company has a Trustburn rating of 3.9 out of 5 from 11 reviews. The rating split includes several 5-star reviews, multiple 4-star reviews, and a few 3-star reviews. All reviews are from 2022 and 2023, with the most recent being from November 2023. The reviews are recent and reflect a generally positive experience with the service.

To get started, clients can request a quote by submitting a form on the company's website or by calling their business phone at 8648486000. They also offer a book a demo session for their AI-powered ASR/AMT service. For live captioning or other services, clients can contact the team directly. The company encourages users to fill out the contact form with their project details, website, and name to proceed.

The company has a team of highly trained, experienced captioners and uses the largest dictionaries in the industry. They have over 80 team members and operate from offices in South Carolina and California. The company was founded in 1995 and has been serving clients since 2001. They have a technical team of engineers specializing in broadcast and video industry aspects.

The company offers AI-powered Automated Transcription (AberCAP ASR) which uses cutting-edge AI technology to generate real-time captions and transcripts. They also provide transcoding and station delivery services through their AberFast platform. The company uses a variety of caption file formats for archiving and delivery. They also offer multilingual streaming player capabilities and custom video transcoding services.

The company serves a wide range of clients including churches and ministries, educational institutions, government agencies, and corporate events. They also work with television stations, producers, and paid programming. Their services are used for live broadcast, web video, and YouTube-ready SDH subtitles. They cater to public, educational, and government (PEG) channels as well.

The company offers a variety of caption file exports including .cap, .cca, .asc, .txt, .stl, .srt, xml, .mov, .smi, .tds, .cin, .onl, .scc, .ult, and .scc. They also provide closed caption video samples for clients to review. The company has a blog and resources section for additional information. They also offer a toolkit for event promotion.

The company has a 24/7 emergency line and their managers and sales engineers are available at any time of the day. They answer emails quickly, even late on Sunday nights. The company prides itself on customer service and maintaining a high standard of integrity. They also offer a newsletter called AccessPoint for captioning, technology, and accessibility news.

The company has a core focus on serving the broadcast community and ensuring producers' programs are delivered on time. They have three core departments: AberCap, AberFast, and AberLingo. The company's purpose is to build a trusted company and deliver second-mile service. They also have a trust center and privacy policy on their website.

The company has a history of providing closed captioning services since 1995 and has been operating as Aberdeen Broadcast Services since 2001. They have a team of over 80 members and are located in Taylors, South Carolina, and Rancho Santa Margarita, California. The company has a strong reputation for accuracy and professionalism.

You can reach Caption Technologies by phone at 8648486000 or by e-mail at [email protected].

The official website of Caption Technologies is captiontechnologies.com.