They don t support services like mint.com. They re account management system is licensed by a third party and it is compatible so they just need to turn it on. Tried reaching out but no one ever answers.
I lost my job due to Covid and was marked late every month , I have since paid the mortgage on time for 12 months . Bill was going to help me by removing the damaging delinquent months back in February but that never happened. Not a customer friendly outfit. I would give them a score of ZERO
My mortgage was sold to this company so I had no choice but to deal with them. Took my escrow but they didn't use it to pay my taxes or my home owners insurance. Lien on house and insurance coverage lapsed. When I said that I would pay my tax and insurance to avoid this mishap in the future they gave me a run-around story of how I couldn't do that. After much debate and legal they said that it would cost me $500 to allow me to pay my own tax and insurance. And then they couldn't do that because neither Owner nor Co-Owner weren't available to sign off on the documents. Why? Research reveals Husband/Wife operation so when they are out everything is on hold. I have received delinquent notices but when I check my account the mortgage had been paid in full and on time. I have to contact them to tell them that they made a mistake and they make me feel like I am the one that needs to figure the problem out. Just got another delinquent notice this month. I checked my account and the check was delivered with a confirmation number on 3/12. Payment not due till the 16th. They say they didn't get till 17th but cause I never had a late payment they will wave the late fee. I argued the fact that they had the check for 5 days! Its not my fault that they did not apply/cash it till the 17th. Capital Mortgage. If you are reading this. PLEASE SELL MY MORTGAGE TO ANYONE ELSE. YOU ARE A DISGRACE. BBB will be hearing from me if you continue to run the way you do.
It only takes 1000x's to call before you can actually talk to a human. Very frustrating
I have nothing but good things to say about Capital Mortgage. Their staff has been nothing but amazing to me. Support is great. I've never had any issues with my payments or being able to get in touch with someone to help me when I needed it. I prefer local companies and love the ladies over there. They really are amazing and I will keep my mortgages with them every time.
My husband and I used them to purchase our home in 2008. Horrible experience is an understatement. We had locked in our rate and the date hadn t expired and they charged us a higher interest rate anyway even after the employee at the title company saw my paperwork and confirmed the locked lower rate. Capital Mortgage services refused to correct the issue and they knew we were in a timely sensitive situation and took advantage of us. Stay clear of these crooks.
Crooks by the book is how I rate these jokers. Listen to the lady below similar experiences with them. Be aware. Stay away. I would happily pay more with a better company.
NOT VA LOAN FRIENDLY!!
Have had my VA mortgage for 6 years now and due to the raising of taxes and covid I got a little behind on my payments. The employees of this company will not only unapologetically refuse to honor their loans after hardship but they will belittle you by calling names and throwing insults over email. If you record your calls they will hang up.
If you've been wronged by this company please contact the Texas Department of Mortgage and Lending AS WELL AS the Better Business Bureau
They do not CARE if you're disabled
They do not CARE if you're a veteran of war
They do not CARE to throw you and your kids out on the street... pick another bank, you won't regret it.
If I could give them zero stars I would. I have never dealt with a company that is so bad. They don't send you invoices then send you late charges. I have never been able to speak to a human being. They never call back. Nothing but frustration and miserable service. My mortgage was sold to these people. If you have a choice, never, never use them.
Took over our loan 8/5 and never paid the property taxes for Nov. Spent hours chasing them with no luck. Finally got them said they would take care of it, again nothing was done. Now for a second time I have my town calling saying I owe property taxes. Now back in the cycle of nothing getting done, not response, no talking to a human. This place is a nightmare.
capitalmort.com