Capital Mitsubishi Review

Absolutely great service and staff! If your looking too talk to a sales representative I highly recommand Paul Rossiter !

Horrible service is not enough to describe what my family had to endure on Friday Dec 13.
I purchased a 2017 Outlander this past October from my car salesman buddy in Gander, who I have bought many, many cars over the years. But unfortunately,there was only one key fob for it,so he ordered me a new one that I would have to get programmed in St.Johns,and he would reimburse me.
So my wife and family were going to St.Johns this past Friday and they would get it programmed while they were in there. I made an appointment for late Friday morning. I told the service department that they would be driving in from Gander, and the first place they would go would be to the dealer to get the key programmed. The service department said " No problem it only a 15 minute job".
So they got there at 11:45 then they immediately took the car and put it in the shop,then the mechanic decided he would go for lunch. It was after 2pm when they finally got the key fob back.
Someone should of told them that the mechanic was going for lunch and to bring back car in a hours time or at least give them a courtesy vehicle instead of making them wait over 2 hours to get a key programmed. From what my father in law and my wife said they were all standing around and discussing their Christmas party which was happening that night.
I still have lots of warranty remaining on this vehicle, and I will be bringing it there and I hope I get better service then what my family did.

Excellent service, quality vehicles.
Salesperson was intuitive, funny and extremely helpful and knowledgeable about the products and services.
They have a warranty program that cannot be beat by other competitors.
If you're in the market for a new car, I highly recommend this dealership.

Sales representatives need more confidence than elementary knowledge about vehicles.

What can I say, the service is good, they guys at the parts counter are helpful. It just kills me that they charge so much for parts and supplies that can be sourced elsewhere for a fraction of the price. TC-SST fluid (diaqueen SSTF-1) is nearly 10 times the price of VW's DSG fliud and I have 100,000km's on my transmission that proves it is the same. $150 for a paper filter for the transmission is also ridiculous.

Bought lancer there 8 years ago today. Car now has 190K and still has lots of life left. Would recommend a Mitsubishi to anyone. Will consider another Mitsubishi when purchasing new vehicle!

Tried to buy a used car off Ryan. He reached out to us with a time to take it for inspection, which is first thing Saturday morning, as soon as they open. 8 minutes before this appointment, he calls to tell us another salesperson has it out for inspection, but he'll let us know ASAP what the other customer decided to do. We would have went in earlier if that was an option presented to us. After wasting half our Saturday waiting for this call, he calls us around 1:30pm to say that it was actually sold first thing this morning, not out for inspection. Don't know if the issue was a disinterested salesperson, or lack of communication in the company, but I'm not happy.

Met an honest guy in Pat Brazil. If you are looking for a used auto go see him and tell him murph sent you.

Routine oil change, quick in and out, no complaints.

Good honest dealer. Looked at an "As is" and they told me all about it, warts and all, even to their own detriment on price. Good to see.

The service department here is terrible. There are very nice people working there, but it seems like every time I bring my car i have to spend more money ($100-500 per visit) in order to not void my warranty. Their recommended services are repetitive and costly on my end. I'm not interested in supporting a business that wants to experiment with my money. Additionally I had requested various things from the service department/sales department, with follows ups, and never heard back on ANY issues. After having gone through this madness for the past 3 years with my new Lancer, I've finally decided to take my loss and trade it in. On a 3 year old lancer, Mitsubishi will give you $6K.. So much for good resell value, lairs... Take your loss and move on to something better like I did. You'll feel better about it later. I know I sure did.

Good Bye and Good Riddance. 1st and Last Mitsubishi I ever buy.

I had excellent experience while searching for my next car. Very friendly staff in dealership. helpful with answering questions, supports, and offering affordable deals. Dealership building needs renovations and fae offs to look shiny. Thank you Capital Mitsubishi

The service here is terrible slow not good in customers service.

Terrible service gave one star because there isn't a lower one

Anyplace is better to service my Mitsubishi so i don't get ripped off. 800 for fog lights and install, i got it done elsewhere for 250

Absolute best experience of any car dealership I've ever dealt with. Excellent staff. Very knowledgeable and obliging. I have nothing but praise for them and their vehicles and recommend them to everyone I know.

Sales consultant was really nice and gave me an awesome deal on a new lancer.

I always receive top notch service from the staff at Capital Mitsubishi... From the friendly voice that answers when i call to the well trained and very friendly mechanics i couldnt be happier. Comfortable waiting area, friendly shuttle service, quick sercixe times. All good in my books.

Can i stop by and get the promotom car tomorrow its cane from paul davis christopher patrick duke

Very horrible service had transmission problems in a 2013 Lancer ralliart that still has warranty and they just seem bound and determined to not fix my vehicle

Bought my first car here and I loved it! Great service

Great dealership with knowledgeable and friendly staff.

Unhelpful car salesmen. I was with my boyfriend while he was test driving a car. The salesman who was helping him insisted on him driving the vehicle and showing us all the features before we could go on our own. The whole car ride with the salesmen, he spit out ever possible fact and feature about the car. Very overwhelming and unhelpful for your average person.

Horrible service. Different staff every time info there.

Friendly sales staff & finance staff. They work hard to get you into a vehicle.

Great place and very friendly staff overall wonderful environment

Worst service, they lie to you, advertising about their cars technical specs are grossly igzaturated, they don't tell you about changes made to service work, EXTREAMLY low trade in Prices, any complaints are ignored, they seem to just want your money and then turn their back on you, ask to speak to the owner and that is ignored, complaint letters sent directly to owner for a sit down meeting are ignored, will not purchase their again.

Stay away from the service department... far away...

Waiting here since 9:00 am for a shuttle. Just told going to be another 10 minutes before it gets here. That's is over 1 hour wait. Very poor shuttle service.

They took three weeks to repair brakes and replace the battery. Service counter did not attend my calls most of the time. They did not call back after I left messages. I told them I have coupons. I reminded them at the payments time. But they did not include coupons and discounts in the bill. I have to call a day later to get a refund. I was not given any discount for not taking a loaner vehicle. Parts numbers used in repair are not traceable on the internet.

A friend spent $35,000 on a vehicle and every time she brings her vehicle it leaves in worse condition. They forgot to tighten her lug nuts on two tires after changing her tires and much more that would identify her. My friend avoids confrontation and just leaves without saying a word and does not want me to go or call. Just the worst service stories I have every heard.