4 years ago
We love the property and wild life, but are deeply...
We love the property and wild life, but are deeply disturbed by the sour, non-accommodating, unfriendly staff. We are luxury travelers and booked their best room, Cottage 7E, to celebrate our anniversary. We kept interactions with staff to a minimal because we had been there before and knew how non-hospitable they are. It has been difficult to come back for that reason alone, but the pristine beaches and privacy keeps us coming. This time though we made sure to choose the best room to at the very least get the best treatment. But nope. Other than the welcome champagne bottle they did nothing else a luxury stay requires. They even misspelled our name (which is well-known, and completely ignored my name or presence unlike any other guests's envelope) and made no effort to get to know us. The umbrella on our deck flew off with the wind and was never replaced. There was a leak in our room that made the floor dangerously wet daily right by the entrance door, they never addressed. They did not come for turndown service on our last night (because by then they just want you gone), and then refused to accommodate us just for a few extra minutes of late checkout so we would have time to enjoy our last day as much as possible. They made us take a 12:15PM ferry that was too early for our flight and we were miserable at the airport for 4 hours. I am not sure why so much disdain and dismissive mess when you are paying over $1000 per night for a room.