4 years ago
Crooks!
Crooks!
Buyers beware!
I bought a whole home RO system less than 2 years ago from this company which costed a small fortune. It has continuously plugged up having gone through 6 membrane filters now. I ve promptly sent water samples as requested and all I have gotten for responses are it should work . They are denying warranty on my latest filter because I installed without further trouble shooting. Even though I simply did what they have told me to do for the previous 5 filters. Now all of a sudden when I ask for a refund on the system I need a $1700 water softener that will hopefully resolve the issue apparently. I ve been waiting for a month for this to come in and when I call them they have no record of the order and my local plumbing store shows that they ordered it a month ago. Customer service and tech support have been no help at all and not apologetic whatsoever. I ve had to run unfiltered, non drinkable water through my house for the last month now. Hard to get a hold of and just plain arrogant. I ve spent hours replacing filters and redoing fittings that start leaking after filters plug off. For how much money I had to spend it has been an absolute nightmare.