Great customer service! I found something specific I wanted at their dealership while looking online. Every question I had was answered, every request was met with ease, and they treated me right. Their willingness to negotiate, and go above and beyond is the reason I bought from them. First class people at a first class place. Great job.
The entire experience from greeting me at the door to driving off with my used car (new to me) purchase was 5 star. No pressure at all, total professionalism.
I felt like a valued customer, even though I wasn t buying a new Cadillac. At purchase I asked, why are there no floor mats? Actually Cadillac of Naperville was ordering OEM floor mats for my new to me BMW at no cost to me because the old mats were in bad shape. They purchased before I even asked about the floor mats. That s very special, and leaves me, the customer with a good feeling and the likelihood of returning in the future. I encourage others to visit Cadillac of Naperville for their next new or used car purchase.
Thanks to Stefan, Bill P, Joe, and Goose.
I have been with Cadillac of Naperville for more then 15years buying- leasing cars. I stayed a loyal customer due to the friendly staff and sales teams. Unfortunately in the more recent years last 5 or so disappointing transactions and lack of quality control when your car should be completed after service. I do understand they have had large turnover in the service department including 7 different managers but either way your car should be quality checked before it s given back and you sign that service was done. The only positive thing I can mention is that Thomas a longtime service rep is now their service manager and hopefully knowing that Thomas is the right person in that job it will get better.
I have to say, I was extremely pleased with my experience at Naperville Cadillac! This was my first visit to their location, as I recently moved to that side of town. Jose was extremely helpful, knowledgeable and on point with responses to any questions I may have had. I will definitely continue to patronize this location for all of my servicing needs. Thank you
Guys at Naperville Cadillac are great!
Especially Bobby & Mark! Great guys! Made me feel like I was at home even know there is a Covid crisis going on . This is my second new car purchase from Naperville Cadillac!
I will continue to buy from here ! If you want a nice car & good deal and service , ask for Bobby & Mark !!!!
This Dealership is the best Dealership I ve ever went to. I recently purchased a 2016 Chevy LT Cruze off Cadillac in Naperville and I love the car. What made me buy the Car was the outstanding customer services I was assisted immediately. The salesmen was very genuine and informative I was comfortable and did not feel pressured or forced to buy a car off them. The customer service was also great because they touched up and inspected my car before purchasing to make sure it was safe to drive, and looked brand new. The car was also nicely detailed. I went to several dealerships before this one and I can can say honestly NOBODY can beat their customer service!!! I highly recommend this place as they have a large Innovatory of plenty of cars to choose from.
My car is serviced by an awesome team. Take great care of my baby Obsession. Service team is on point at all time even follows up on me after the service. Great job gentlemen
I didn't buy a car here but I had a fantastic Experience anyway. The whole staff from salesman to managers are courteous, respectful, honest and straight forward. They don't play any games or pull any nonsense. Excellent dealership to do business with.
Blake in service is amazing!
Great guy, helped me a lot and answered all my questions. He was very knowledgeable and understood all my questions even if they did sound confusing. You guys need to give this man a raise or promote him, because the service was outstanding!
These people were amazing to work with!! We live 8 hours away and they held onto the car until we got there!! Definitely a great place to buy a vehicle!!
napervillecadillac.com
