About C3i solutions
C3i Solutions: A Leading Provider of Multi-Channel Healthcare Customer Engagement Services
C3i Solutions is a global provider of multi-channel healthcare customer engagement services that specializes in high-touch consumer, patient, and end-user support. The company is a subsidiary of HCL Technologies Life Sciences, one of the world's leading BPO service providers.
With over 30 years of experience in the industry, C3i Solutions has established itself as a trusted partner for some of the biggest names in healthcare. The company's mission is to help its clients improve patient outcomes by providing exceptional customer service and support across all channels.
One of C3i Solutions' core strengths is its ability to provide customized solutions that meet the unique needs and requirements of each client. Whether it's providing technical support for medical devices or helping patients navigate complex insurance claims, C3i Solutions has the expertise and resources to deliver results.
The company offers a wide range of services designed to improve customer engagement and satisfaction. These include:
1. Technical Support: C3i Solutions provides technical support for medical devices such as insulin pumps, continuous glucose monitors (CGMs), and other wearable health technologies.
2. Patient Support: The company offers comprehensive patient support services that help patients navigate complex treatment regimens, manage their medications, and access financial assistance programs.
3. HCP Support: C3i Solutions provides high-quality support services for healthcare providers (HCPs) such as physician offices, hospitals, clinics etc., including scheduling appointments with specialists or coordinating care between different providers.
4. Pharmacovigilance: The company also offers pharmacovigilance services which involve monitoring drug safety data from clinical trials or post-market surveillance studies to ensure compliance with regulatory requirements.
5. Medical Information Services: C3i solutions provide medical information services which include answering questions about drugs or treatments from both patients & HCPs through various channels like phone calls & emails etc.,
6. Contact Center Services: With state-of-the-art contact centers located around the world staffed by highly trained agents who speak multiple languages fluently; they offer 24/7 coverage across all time zones ensuring seamless communication between customers & clients at any time day or night!
C3i Solution's commitment to quality is reflected in its ISO 9001 certification which ensures that all processes are standardized & continuously improved upon based on feedback from customers & employees alike!
In conclusion,
If you're looking for a reliable partner who can help you improve your customer engagement strategies while reducing costs associated with managing these interactions internally - look no further than C3I solutions! With their extensive experience in delivering customized solutions tailored specifically towards meeting individual client needs coupled with their commitment towards quality assurance through ISO certification; they are well-positioned not only as an industry leader but also someone who can help take your business growth potential beyond what you thought possible!