Poorest customer service I have experienced first hand in 30 + years in this industry.
They make mistakes and then refuse to correct their own problems. Will dispute this until corrected
With additional poor reviews, not to mention , I will inform ALL of my clients not to use them.
Ok here's the thing. Their products are innovative, stylish and functional...until they break. I ordered two of their Eclipse outlets, which flip a solid cover over to reveal power outlets and USB ports, for a large table and the installation and function were great. Unfortunately, some of the plastic mechanisms in the unit broke which means even though the unit still flips it doesn't stay locked in position. That wouldn't be so bad except, as helpful as their customer service wanted to be, they couldn't(wouldn't) replace the unit easily.
The real letdown was in a response email in which they stated "They are aware of this issue with the Eclipse and...believe a re-design is in the works." So they know there's an issue, sell it anyway, and then fail to replace the units that break.
I wish these units worked the way they're shown because they are so innovative and great for workspaces. But until they get their issues figured out, both with design and customer service, I would recommend staying away for now.
This company doesn t recognize the difference between configured and customized. There is absolutely no reason why I should be stuck with a power/USB outlet that does not fit my kitchen island it was intended for. I ve called, emailed and left additional messages and haven t gotten anywhere. The only response I ve received is no returns because it s a custom piece. Which is complete nonsense considering it s a 2-port power outlet with power and usb - only the most popular configuration available. Multiple requests for a manager or ownership have all gone unanswered.
Not only did I pay a RIDICULOUS $400 for two outlets but over $100 in shipping for items that weigh practically nothing.
It s apparent this company has ZERO customer service and only cares about price gouging, padding their pockets, and taking advantage of homeowners like me. Furthermore, the parts seem cheaply made of plastic and I feel ashamed I even thought of putting these amateur, low-grade items in my new kitchen.
I design and build custom furniture and use Byrne products in many of our tables and desks. Super helpful staff. Products always come as ordered. Easy to install. My customers love the flexibility to have a product custom configured to their needs.
A fantastic company to work with. Very happy with their customer service, the people they hire, and the excellent products they make. Thank you Byrne team!
I purchased several of the Ellora in surface power units. First purchase was 2 years ago and the next purchase was 2 months ago, to match the units first purchase. The customer service and quality of the products is excellent. The recent order was processed and fulfilled pretty quick too. I was very please to be able to purchase products made in USA. Thanks for the service and products.
Byrne Electrical Specialists is a renowned company that has been providing top-notch power and data solutions for various industries. The company has established itself as the leading manufacturer of power and data solutions for the home, healthcare, hospitality, and office furniture industries.
With over 50 years of experience in the industry, Byrne Electrical Specialists has become a trusted name in providing innovative solutions to meet the ever-changing needs of its clients. The company's commitment to quality and customer satisfaction is evident in its wide range of products that are designed to provide reliable performance while ensuring safety.
One of the key strengths of Byrne Electrical Specialists is its ability to provide customized solutions tailored to meet specific client requirements. Whether it's designing a new product or modifying an existing one, the company's team of experts works closely with clients to ensure that their needs are met.
The home industry is one area where Byrne Electrical Specialists excels. The company offers a range of products designed specifically for homes such as under cabinet lighting systems, pop-up outlets, USB charging ports, and wireless charging pads. These products not only enhance the functionality but also add aesthetic value to any home.
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Byrne Electrical Specialist's commitment to quality extends beyond just its products but also includes exceptional customer service. Clients can expect prompt responses from knowledgeable representatives who are always ready to assist them with any queries they may have.
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byrne.com
