The wait is absolutely unbelievable. If they are under staffed, just close down for crying out loud. There is two lines. We literally have been standing in line for an hour 1/2. Two employees working the counter is unacceptable in a busy airport like ATL . I will never rent from this place again. Bye Budget. I didn t even want to give a 1 star. SHUT DOWN OR GET HELP.
Please go rent a car anywhere but here. Cant get anyone to answer the phone. There a budget affiliate company over charge. My credit card. Check the car in after i had already got in my flight. I called several times no answer DO NOT GO HERE!! DO NOT GO HERE! Terrible customer service. Terrible experience Black African man was extremely rude and unhelpful and made the process. The worst experience I ve ever had anywhere.
People are extremely rude. Litterally canceled my trip because of them. Tried to tell me because I had my wife at the counter they wouldn t rent to me because only one person in line, but she was to be added as a driver. The airport packed no seating. What about social distancing? I kept her with me. Also flight delayed I called many hours ahead and asked if they would be there after closing or I could make other plans. They said they would stay till 12:30 I arrived at 12:15 to nobody on site to rent to me. I was 1 of maybe 10 told the same lie. After that they had the audacity to be rude and threatening. Yeah 0 stars and every employee there is a joke.
Have been sitting here for over an hour now - there is about 40 people in line with only 2 representatives working? I understand the shortage of workers - at least make 2 lines - ones for people with reservations and one for those who don't so we're not waiting for people that ask 5 million questions very frustrating
I've rented from this location many times for years now, locally and for trips out of state. While there are occasions which are practically unavoidable with this type of industry that might lead to frustrating circumstances with cars not being ready or a shortage of cars, they actually are far more likely to have everything ready and have you in and out pretty quick. Especially great service with their long term rental program staff, you are definitely treated as a priority the entire time of your rental. This location is not the size of the airport so keep that in mind, it's best to have a reservation, or call ahead to find out availability before showing up last minute. Just have your License, a credit card, and be over 25 and you'll be taken care of and in a clean and very new model vehicle in no time
Laura was very excited to help and did well in doing just that.
It s like the Seinfeld episode, so you can make the reservation but you can t hold the reservation. Booked months Im advance but when we showed up to pick up our car they said they didn t have one. Yet, on the lot they literally had 75 plus cars. The 800 Reservation line does not communicate properly w the Privately owned budget facility in the airport. If you re looking for a one-way rental look somewhere else as you will be misled, misguided and they will overcharge you even if you have a contract and an agreed price.
This is the worst place to rent a car. Go to another place cause you will be waiting 4 hours for a car. No communication and if someone was after you complains, then they get the car but you still waiting for hours and hours. This is the sorriest place I ever rented a car from. Never again
Absolutely terrible! The girl at the counter was rude and not helpful AT ALL! Said my license didn t go through and gave no explanation, didn t try to assist in any type of way. Simply told me it didn t go through and we can t rent to you sorry. Mind you it s 11PM everything is about to close and pretty much left me stuck. Thank God I have resources and was able to make other arrangements. I will NEVER use this company again. Get some better, more professional staff because they were garbage. They are 100% making you lose business.
Rudest customer service people ever! The woman behind the desk this morning, working 10/2/2021...nasty attitude. My son had a reservation and he walked in without a mask! She told him he needed to get a mask BECAUSE she wasn't wearing one!! He didn't have a mask. He left the building and had his friend go in to get the rental. THE FRIEND HAD A MASK ON!! She told him she didn't care if they were stranded and she would not rent them a car. Such nastiness in this time of everyone being on edge. She should not be renting cars to people that need them. Corporate should know this happens there. This is the Budget car rental on Courtland St in Atlanta GA
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