Bsi / builder specialties, inc Review

They were contracted by our builder to install an appliance package in our new construction home. When the gas range was installed, they failed to check to see if the unit even worked. It didn't. So it sat in the house for weeks while construction was being completed. After settlement, the issue was realized and BSI was contacted. We were told we would have to call Whirlpool. This is unacceptable, BSI should have noticed the issue upon installation. I tried calling Whirlpool and was unsatisfied with the results, so I called BSI back. They said they would swap out the range immediately, but have failed to follow through. The district sales manager has stopped responding to text messages, he doesn't answer the phone and his voicemail is full. Hopefully our builder will change vendors going forward. Unacceptable service.

Worst customer service experience I ve ever encountered with a company that s supposed to be professional. You have to harass them every day just to get a call back regarding a service issue. No one seems to care about the problem or even attempt to resolve the issue. If your garage is under warranty with this company be prepared for the run around. It s freezing cold yet they still haven t fixed my garage.

The Pro.side is amazing! Quinton is one of the best! He works in the spirit of excellence, very knowledgeable of the appliances he install, and is able to move a 700lb Sub Zero refrigerator by himself. He doesn't talk much and that's a good thing as it shows he's focused on his job and executing it flawlessly. He pays attention to every detail starting with protecting the homeowners floors and countertops.

It s like they don t exist when you call for a problem no one wants to help.

This is the 2nd refrigerator 60 days. And have not had a operating refrigerator in over 30 days that was place in my home by your company. Horrible service and I blame you guys for buying defective items from frigidaire

They were hired by Sewell appliances (which they also own) to install our thermidor range. The range calls for a three-quarter inch gas line, they install a half inch. I call I tell him that they put the wrong size line on. They send someone else out to install the right line. Except, they sent the guy with another half inch line thinking that they were going to get it around me. When I asked the service guy why he only has a half inch? He says that's all they have and they're not allowed to install 3/4 in! So, I get to go to the store and buy the proper line! Then on top of it they don't even put the legging on or any of the lower area! See the pictures, this is how they finish their work. Pretty poor service for such expensive equipment and have it installed wrong. Highly do not recommend using them.

There were several issues with the installation. The panels that fit over the glass section were put in the wrong order so that the design was backwards. He installed the new keypad in a different place so that there are exposed holes in my siding and rollers were crooked. I had to take more time off work to be here when the installer comes back to fix these issues.

When Mike (installer) came back this morning, he had such a bad attitude I told him I would fix the remaining items myself. I know I was irritated about the inconvenience of having to take off work again because of his mistakes, but I'm not sure why he was irritated.

I bought this garage door from Costco and I'm very disappointed in the installation experience.

After I had my vinyl replaced by my warranty company, the original company that removed my stove never came back; I was without my stove going on a week. BSI was able to come out the day after continuous calling to my warranty company and finally getting a response. Derrick arrived an hr earlier than the time window given, courtesy text/call 30 min before arrival, they were there 5 minutes max. Great experience following a dropped ball from another company.

I'm not sure how to leave zero stars, but that needs to be an option. This review is a follow up to the one posted a few weeks ago about delivering a dead appliance to our home and completely botching the response. After a lot of phone calls and complaining, BSI finally agreed to replace our appliances. We selected new ones and we were told they would be delivered on July 16th first thing in the morning. We waited all day. No show, no call. I called around 1pm and had to leave a message for the "appliance delivery scheduler", who neglected to return my call. We called the BSI sales rep, who was completely useless. He could only say "Well, they could show up as late as 6 or 7pm". They finally called us at 5:30pm and showed up at 6:30pm. They had no microwave. They told us "The microwave is back ordered until July 15th". Uh...that was yesterday?!?! They had no response. I called on July 19th and finally spoke to someone named "Andy". He said that the microwave came to their warehouse the afternoon of July 16th, after the delivery drivers had left. Why they didn't tell us this is baffling. They agreed to deliver it on July 20th. It was delivered...and it's damaged. Nobody at the warehouse bothered to inspect it. Now we've got a damaged microwave and have to deal with BSI all over again.

They are an absolute and utter CLOWN SHOW. I have reached out to the home builder and will pressure them very hard to change their supplier. I am also reaching out to another home builder contact I have to ensure they don't use BSI.

We have filed a complaint with the BBB and will follow up on that end as well.

Never, ever consider using this joke of a business.

I have contacted this company a total of 3 different times in regards to purchasing a kitchen appliance suite and have yet to get a response. I am not sure what the problem is other than no one obviously wants to sell any appliances.