4 years ago
I rarely write negative reviews but I feel compell...
I rarely write negative reviews but I feel compelled to warn parents about this establishment. I signed my daughter up for 2 weeks of camp here and she enjoyed it so I signed her up for monthly lessons as a beginner. The instructor convinced me to put her in a more advanced class with children who were more skilled. I followed his advice and he also convinced me to sign her up for supplemental lessons so she would have more confidence in the advanced classes. Again, I followed his advice and signed her up for a 10-pack of private lessons. In the more advanced class, they said I needed to buy the uniform and helmet so again I made those purchases from them. They were very friendly to me when I was shelling out thousands of dollars for monthly and private lessons but during the middle of the school year, I had to move out of Brooklyn. I contacted Brooklyn Fencing to see if I could get a partial refund for the private lessons since my daughter had only used a few lessons in her package but, all of a sudden, Brooklyn Fencing, which was very prompt at getting back to me when I was spending money stopped returning any of my messages. Their final message to me was that Rolando would get back to me. It's been two months now and I have asked them to contact me and they have ignored me. I'm very upset by their treatment and I feel that they exploited me as a single mom to get as much money from me as possible. It's very disheartening because I feel very disrespected and I would never trust anybody in this establishment again. Sad to feel like I dealt with a company that has such a low bar in business practices. They have so little respect for their clients that they don't even bother returning their messages.