Brookdale-Corporate Office Review

What an amazing event ! Brookdale definitely knows how to create the experience of a life time Thank you Brookdale

Brookdale Atrium is a horrible place to work. Starting with the ED The HWC and the Human Resources Director. My family member ( stafff) was threatened by another employee and when it was reported, a suspension was placed as a result of retaliation. The staff is horrible(cna s rca s) they have no respect for management or staff members and the horrible treatment that the residents receive is unheard of. I would never recommend this place to live work or visit. If zero stars was an option I wouldn t even give it that!!

This is by far the worst caregiver of the four I have utilized over the last 15 yrs of caring for my aged mother. I just fired them after receiving a bill increase of $2500 a month with no notice or conversation whatsoever. It was the last straw in a series of ongoing disappointments with this organization. Not only do their better caregivers all leave, but their mediocre ones turnover often as well. Their senior management also cycles out often and seem to have no concern about customer relations. My mother feels many items went missing from her room. Maintaining proper care ongoing was a constant watchdog effort. Cleanliness issues were common. Losing clothes in the laundry happened frequently. The issues were numerous, constant and quite often unresolved. Please look at other providers for these services, as this group is the worst and they don t seem to care.

My grandma got pressure ulcers from one of their properties. It was one of the most disheartening experiences I have been through. It was at regency oaks short term rehab in Clearwater, Florida. I questioned some marks that were on my grandma with the Director of Nursing, Rita Casey and she literally belittled me and asked if I was a nurse, insinuating that because I wasn t a nurse I didn t know what I was talking about. Which I m not a nurse and I didn t know, I was just inquiring on what the cuts were and as a family member that should be my right. She threatened to trespass me from the property and accused me of not having a power attorney, which I do indeed and I found out later she didn t even have the right records. After I complained to the corporate office they became involved much more and contacted me every time something happened with my grandma. I appreciated that from them, but I worried for the others there that didn t have someone advocating for them. She had a pressure ulcer open up on her heel and they called and told me it was just a regular cut she got. She left from the rehab center within a few days of my complaint to corporate, and her primary care physician, as well as her in-home health care RN, confirmed that what she had received was pressure ulcers. I called back to report this to their corporate office for the safety of everyone else in there. I never heard anything back.

They are under federal law and state law (in Florida), legally obligated to prevent pressure ulcers. I should report them but I just hope this review can help prevent someone from going through a similar experience. Elderly abuse is real and it is not deserved or warranted. These people are supposed to be receiving care. Shame on Regency oaks and Brookedale for its lack of response to handle urgent issues.

Unattentive care. Bpap not used on my sister except for 1 hour in 5.days. No one there seems to know what theyre suppose to do.everyone there gives you an excuse!!!!

This was a great presentation and interview of the CEO of Brookdale Living in a meeting with WiTT (Women in Technology of Tennessee) attended by over 80 members, guests, and job seekers. We better understand the complications of running such a videly diverse environment for senior citizens.