the entire staff is knowledgeable and friendly. i have shopped here for outdoor gear, shoes, clothing and more and the products are of the highest quality. i can't say enough about the staff. some of the best customer service in the entire Valley.
The staff are friendly, always welcoming, and very knowledgeable. Great selection of brands that you don't find always find at your every day outdoor store. This is a dog friendly establishment.
Super friendly and knowledge staff that know their wide selection of gear very well. Great place for locals and visitors alike, definitely worth checking out before going on an adventure
Super friendly. In and out in under 5 minutes. Everything I needed! Will be back.
Jeff was a big help finding me the right boots. Thanks again!
Customer service is top-notch %110, Quality Control 80%.....
I went in to get some new skis mounted with new tech bindings and, long story short, one of the ski's toe pieces was mounted down on to the ski off by a few degrees so that I couldn't lock into my heel. Unfortunately, I only discovered this little hiccup upon arriving home, not at the store. I get it that service guys/gals totally get overworked by the hoards of people who all want their bike/skis/boots/whatever all worked on at the same time and it's easy to get overwhelmed and things slip thru the cracks. Speaking from experience. But this was a rather obvious technicality--the heel of the boot didn't lock in. So, I brought the skis back in to show them the problem and this is where the customer service really impressed me. The manager on duty was very professional and understood the situation immediately and took the skis back no question. She said they would do whatever was needed to make it right and a few days later, they did. The mounting error/oversight was corrected without having to drill new holes in the ski (yay!) and they fully refunded the cost of the labor/mount. Now that's how you make it right. No hassles and handled very professionally. I only nick them down to 4/5 stars because the attention to detail just wasn't quite fully there on that day but I get how issues like this arise when you are mounting lots of skis per day.
Great local shop, with a large selection of gear from climbing to skiing to camping to soft goods. Super nice and knowledgeable staff, and very friendly and accommodating when I mistakenly ordered the wrong color sandals. They waited until I was out of the shop before making fun of me. :-) Support your local gear shop. Highly recommended.
I had a delightful experience picking out my pack. The staff knows what they are talking about because they are out there in the great outdoors - living and learning. They will help you get the gear you need.
Special shout out to Allison for making my visit so informative and wonderful - she rocks!
Returned a pair of boots that were defective. I was told they'd get be in-touch to let me know my options. In the two weeks that they've been out I have not heard from Bristlecone once on the status of the return, I have had to make two calls and check-in. Supposedly they will call Sorel in the next business day and get back to me. I'll believe it when I hear from them...
The staff at the store were very friendly and knowledgeable. They were good at letting me know additional items they felt I would need on my hiking trip, and thus the staff successfully up-sold me on equipment that I ultimately did not need or use.
I had gone in the store on July 22 to purchase a rain jacket for a hike. The very friendly woman showed me a variety of jackets and suggested an Arc'Teryx women's jacket as the "top-end best jacket" they had in the store. The jacket was extremely lightweight and stylish. I purchased the jacket and took it with me as my only rain jacket for a three day hike. I got caught in heavy the rain for about a half an hour and the jacket had completely leaked through and left the top of my shoulders saturated. Thinking that the leak may have only happened because of the extremely heavy rain I took the jacket home with me to New Jersey. A few days later I used it in rain to run to my car that was parked in front of my house - again, with this short distance the top of my shoulders had become completely wet. For a top of the line "rain jacket", this was not acceptable.
On Aug 8, I contacted Bristlecone Mountain Sports so that I could return the jacket. Since I was now in NJ I offered to pay for shipping to mail the jacket back to their store in CO. I had purchased the jacket on a credit card, but I no longer had the receipt since I was traveling and it did not occur to me that there could be a problem with the equipment that I purchased.
John, the store owner, and Cara from the "warranty department" were not helpful. They took 3 days to get back to me. Then they were only interested in talking to me if I had a receipt. They told me the wetness was probably from me sweating. Only on the top of my sholders when quickly running to the car in the rain? You have got to be kidding me.
They then said that they only accept returns for unused items, with the tag, a receipt and within 2 weeks of purchase. How would I have known if the jacket was faulty if I had not tried it?
Overall, I feel cheated that they sold me a bad product. I will contact the manufacturer to see if they can help. But as I told the folks at Bristlecone, I have already purchased a replacement jacket from REI. Even if Arc'Teryx gets back to me favorably, I do not need another jacket, I need a refund from Bristlecone for selling me a faulty product.
I forgot my hiking boots for a backpacking trip and called Bristlecone minutes before they closed in desperation. The folks at Bristlecone stayed open late (on a Friday) and offered the same excellent service they would to any other customer. They didn't have to do that, and I am so grateful they did! They saved our trip, and put a huge smile on our faces for the whole weekend. Thank you!!
I'm new to the area and in desperate need of new ski boots. This surely looked like somewhere that would have ski boots. I walked in and towards the ski area and an older man approached me asking me what I was looking for. I told him ski boots and admitted I am by no means a gear expert. He condescendingly asked me if I "AT" I said I don't know what that means and he was like "we only have touring equipment the downhill store is next door". Super cool of him. Great customer service.
Great selection and they carry the very best names in the business. Osprey packs, Prana, Mountain Hardwear, Big Agnes, Helinox, and other superb lines are available here. Staff are very helpful. My go-to place for gear. I recently purchased a Big Agnes Copper Spur 2 Expedition tent, and they were kind enough to special order a BA Corner Bar for me. Always a good experience.
I checked out some mens clothing by Patagonia. Good selection. Hot middle aged woman looked after me - very helpful. Good shop.
bristleconemountainsports.com
