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S
3 years ago

Kenan was fantastic, He answered all my questions ...

Kenan was fantastic, He answered all my questions with confidence and always keot me upto date with the status of our purchase right upto giving keys in hand. In my opinion what everyone wants when making a significant purchase.

L
3 years ago

Terrible service.

Terrible service.
It wasn t busy at all and my husband and I came in to actually buy a new triton. We have been looking in to it for a long time and went to Brighton today to Mitsubishi to have a look at the range.

We were walking around the Tritons for close to an hour. There were two sales persons inside.
Another couple who were older then us came in and got served straight away!!! Talk about ageism and discrimination!

Mitsubishi Brighton, thank you for showing us your great customer service today.
We are so glad we won t waste any more time or/and money on buying a vehicle from you.

B
3 years ago

I made an online inquiry after hours using the 'ch...

I made an online inquiry after hours using the 'chat' feature. Took 36 hours for someone to respond, and I could accept that but I was disappointed to be hung up on mid sentence when I told the salesman I had purchased elsewhere. Not very professional.

S
3 years ago

Great experience having just purchased our latest ...

Great experience having just purchased our latest vehicle. Dene Gregg went above and beyond to help us secure a fantastic vehicle and even brought the car to our home in Sunbury for a test drive. A great experience and refreshingly authentic. Would highly recommend Dene and the team.

A
3 years ago

Spent $3000 on a problem they never fixed. Ended u...

Spent $3000 on a problem they never fixed. Ended up being a very simple fix that cost me $200...
They have no idea what they are doing and refused to communicate with other Mitsubishi dealerships to solve a very common problem. Outrageously overpriced and terrible unorganized.

J
3 years ago

That's why people use car brokers is my guess :) H...

That's why people use car brokers is my guess :) Have some sympathy for the sales people. Not being a sales person myself, but I know the "buyers are liars" mantra that is often true. Buyers are as bad as sellers. Hence car brokers....

A car broker will make sure the right stuff is entered on the contract as well and help you when things go pear shaped.

T
3 years ago

Update- Just wanted to say that Jeff the service m...

Update- Just wanted to say that Jeff the service manager was active in getting on to me personally to apologise, discuss and try to work through the issues. Its Christmas time and obviously a busy time of year. Jeff was genuine in his apology (which trust me not a lot of dealer staff are) and genuinely wants to look after not just me but his customers.

--------------
Communication is the key! I had super high hopes when I initially booked my company car in for a service with Brighton Mitsubishi. Text message confirmation, followed by a reminder text 2 days earlier. As a former auto industry employee of 10 years, I understand the stress of running a service department, so I was happy to leave it with them from an 8am drop off for a 4pm pick up, no one likes a pushy customer.. I rang up at 2pm to check the status and make sure all was good for 4pm still and this is where the sheets started to fall off.. on a hold loop to 5 different people and was eventually told yes all good for 4pm.. I then rang again at 4pm to make sure it was all good, as we are running a business and have to work out logistics. It wasn't until I arrived that the full blown disappointment started. I was met by the service adviser with the keys to a loan car and an apology saying the car is not ready.. (nor i suspect it had been started on)... The reactive approach of trying to put me in a loan car "free of charge" was appreciated, but ultimately not helpful.. We are a business, we trust that when you call at 2 and again at 4 and told all is good and that we proceed with our plans.. Unfortunately there was simply no communication, my car is still there and I unfortunately dont hold high hopes again for it being ready on time as the advisor again is being super vauge with times.. All of this could have been avoided by just being proactive and honest. Our fleet of 3 utes need to be looked after and it seems that we will take them back to Knox

M
3 years ago

Absolute worst experience buying a car from this d...

Absolute worst experience buying a car from this dealership. I strongly suggest not buying a car from here. Shop around. They lie, they change prices and the salesman Ken is one of the rudest money hungry people I've met in my life. They sell you a brand new car that is in warranty and I was never advised of this. How can a warranty start before my car is registered?! Absolute joke. Could have got the same car other dealerships for a few thousand cheaper. Not only has it put me off buying from Mitsubishi Brighton ever again, it's put me off Mitsubishi all together. I won't even be getting my car serviced there anymore. Disgusting!

D
3 years ago

Staff were extremely helpful with assisting my wif...

Staff were extremely helpful with assisting my wife and I who are trying to decide if we need a new car and letting us have an extended test drive of an Eclipse Cross to see if we liked it. Have decided to not purchase at this stage but would highly recommend Brighton Mitsubishi to anyone searching for a new or used vehicle.

C
3 years ago

We recently picked up our new Mitsubishi ASX from ...

We recently picked up our new Mitsubishi ASX from Sherman and the team at Brighton Holden & Mitsubishi! Very happy with our purchase! Sherman was fabulous to deal with- so pleasant, attentive, informative, and honest!
Pricing was very competitive.
We are so glad we bought our vehicle from the team there, if you re looking for a Holden or Mitsubishi dealership look no further. We will no doubt be repeat customers and highly recommend to others.

A
3 years ago

Absolutely useless service!

Absolutely useless service!
Left my 2017 Outlander PHEV for BMU reset and cell smoothing and DBCAM .They kept my car for 4 days and when i picked it up i have checked they have done nothing.
The car was purchased 5 weeks ago from them and they have swapped my 2 tires to some other type and drove my car home and overnight without my permission!!!
The service manager has absolutely no idea about the PHEV and i had to ask Mitsubishi Australia to step in so we are going to VCAT to settle this poor service on court

L
3 years ago

Absolute pleasure dealing with the team here,secon...

Absolute pleasure dealing with the team here,second time I ve bought a car here in 10 years and the service each time is faultless and easy,
From buying the new car with Sherman who is unbelievably attentive and professional to Shane in services who always ensures my car servicing is a1 and on time.
Couldn t be happier!

D
3 years ago

Personally I don't recommend this show room where ...

Personally I don't recommend this show room where I bought the car with full cash, the new was driven already more than 300 kms and the manager was very rude and he was not explained things instead he insulted. While delivering the car, the car kept outside and not even taking snaps with family. No courtesy and no manners.

T
3 years ago

"I am wrighting this on my business partners gmail...

"I am wrighting this on my business partners gmail acount as I don't have one"
My name is mr Connor I bought a "NEW" triton less than 3 month ago only to find out it was a 2016 and not 2017 I asked for a my contract and after nearly 2 week I get sent a letter one and not the actual contact I sighed staff are just putting me off all the time ken and perry are useless and no help verry rood at times and but when I was buying the triton they were verry heplfull and nice but it seamed as soon as the deal was done that was it they changed any way needless to say I will be contacting my solicitor soon just wish I had looked at all the reviews first would love to hear from any one who what had similar experiences here so any way bit of advise "DO NO GO TO THIS BRACH GO SOME WHERE ELS"

R
3 years ago

I live in Mernda but went all the way to Brighton ...

I live in Mernda but went all the way to Brighton on the other side of town to get the best deal. Thanks so much to Bruce in sales and Steph in finance for making it a cheap and painless exercise for me. I absolutely love my new MQ Triton and can t recommend these guys more highly.

J
3 years ago

I recently had my Mitsubishi Triton serviced at Br...

I recently had my Mitsubishi Triton serviced at Brighton Mitsubishi. I couldn't be happier with the staff and service I received. Not only were the staff friendly, they also completed the service and washed my car quicker than expected.
Thanks
Jake

S
3 years ago

I experienced a couple of minor issues with my car...

I experienced a couple of minor issues with my car and Sophie (from customer relations) immediately organised with the service manager and the rest of the Brighton Mitsubishi team to sort out everything for me as quickly as humanly possible. I appreciate the promptness, assistance and the care taken in making sure the customer is always happy! Thank you all again! Regards, Seb

P
3 years ago

Thank you to Dene GREGG at BRIGHTON Holden. The po...

Thank you to Dene GREGG at BRIGHTON Holden. The post sales customer service and genuine care was exceptional!! My son and I are truly grateful to Dene for the service he provided us in addressing our issues - outstanding customer service!!

R
3 years ago

A very bad customer experience on my recent purcha...

A very bad customer experience on my recent purchase with disparate odometer readings on the contracted paperwork and at drive away ~1000kms. The sales team have brushed it off as a minor paperwork error and quote "we do not consider the advertised mileage and mileage on the car when you saw it prior to purchase" unquote. Consumer Affairs Victoria have advised this as a breach based on the motor traders act. I bought the car with confidence and trust but very disappointed with the process especially of not being communicated of the odometer changes that have taken place which I didn't take notice of during the sale.

Review update 1 as there are no options to reply;

As discussed, I noticed the odometer variation which I should have picked up, however missed due to the excitement of taking delivery. This is not a small immaterial variance in the readings as you mention. As a trader, the odometer has an influence on cost of the car i.e. the higher it is the lesser the cost. I would appreciate if you can refund the difference based on market valuation and not base it as financial compensation after admitting to your mistake.

R
3 years ago

Thank you to Jufil, Stephanie and the team for an ...

Thank you to Jufil, Stephanie and the team for an amazing service! Totally wowed!
Fun, friendly people who are extremely thorough and professional. My car is fantastic and my loan details are set up with ease.
Thanks guys, I will recommend you to all my friends!
Thank you
Renee S

J
3 years ago

Be warned do not trust their service department th...

Be warned do not trust their service department they stuffed up and insisted on doing a bandaid fix and also insisted he has being doing this along time sorry but our car has been running worse and worse since being what you call serviced by you not happy and i suggest people go elsewhere when looking at buying or getting a car serviced by these people very dodgy

L
3 years ago

My name is Lee and I recently bought a Mitsubishi ...

My name is Lee and I recently bought a Mitsubishi ASX car from Brighton Mitsubishi and I couldn t be happier with the car and the service I received (before and after sale). I live in Canberra and never thought I d ever buy a car froom interstate unseen in a million years, but I did ! And will go back to Dene in a heartbeat if I ever need another car ( kids are nearly teenagers-that will be next!) .
The price was very competitive even after a few additional costs, eg transport from Melbourne, it was still a better price than I'd found anywhere else.
After I decided to buy the car but hadn't received it yet Dene was so helpful, nothing was too much trouble- he kept me up to date every step of the way with the process and always took my call or replied to text I'd sent to reassure everything's going smoothly. He even sent me a photo of the car being sent down to Canberra and a complimentry tank of petrol was a surprise when car arrived! Dene also organized a temporary rego and offered to meet me at the airport with the new car had I chosen to pick it up myself. As I've said, nothing was too much trouble, made buying a car fun because someone else took care of all the annoying bits- I usually expect you have to sacrifice service if you want such a rock bottom price- but not in this case!
Would highly recommend Dene to deliver with price and service, I always felt I was in good hands and when my beautiful car arrived I knew I was right!

C
3 years ago

I went to buy a 7 seaters outlander. When I Go to ...

I went to buy a 7 seaters outlander. When I Go to pick up the outlander it is 5 seaters outlander. Sales person didn't mention it and it is not specified in the invoice too. And Mitsubishi offers end of the year $1000.00 gift card even I didn't receive it. Please let me anyone got $1000.gift card from brighton Mitsubishi.
I felt like place.
Advertisement didn't say. It is for the 18.5 or 19 year models.it said 2018 plates clearing.
It said end of the financial year clearing. My brand new car purchase price accordingly invoice 29000. But company it self register with VicRoads Market value of 27000.

V
3 years ago

There are salesmen and then there is Dene Gregg, h...

There are salesmen and then there is Dene Gregg, he is one person who will never ever try to force sell or even sell unless he is convinced with the car himself....which is one quality which is unheard of....there was a one small issue with the car which Dene found at the time of delivery.....he spent an hour to convince his manager to do the fix for free....and even took me to the service manager to schedule a time to fix the issue...today Dene called me 10 days after the sale just to confirm if the issue is fixed and are there any other issues with the car....u have my respect Dene and I whole heartedly wish you lot of success and prosperity.....keep rocking!!

J
3 years ago

Ive booked my vehicle in with Mitsubishi Brighton ...

Ive booked my vehicle in with Mitsubishi Brighton a few times now and they ve been extremely helpful. Shane Darby has been great to deal with, co-operative and responsive, highly recommend booking with this dealership.

C
3 years ago

I just bought my Mitsubishi Triton here. The team ...

I just bought my Mitsubishi Triton here. The team was fantastic to work with. Special thank you to Paul for arranging the best possible finance available for me, and Adam, the sales guy, for delivering on his promise, prepping the car for the sale. I got the deal I wanted with my trade-in as well. Well done, guys!

3
3 years ago

We recently used Brighton Mitsubishi to add anothe...

We recently used Brighton Mitsubishi to add another car to our fleet. Michael and the team were fantastic to deal with as always and they gave us a great deal. Stephanie in finance was a pleasure and really made the process seamless! We will definitely be returning for our next car!

M
3 years ago

Following an experience lacking transparency and c...

Following an experience lacking transparency and customer service from a team member in finance (concerns not yet resolved), our trust in Brighton Mitsubishi has been restored.

Our car (eclipse cross demo) needed both front and back break pads and disks replaced 7 months after purchase. We could not see how this was possible with wear and tear doing approximately 3000kms since purchase. The issue was potentially because of time the car spent sitting at the docks prior to purchase.

Our mechanic Theo did an excellent job for us in ensuring this was covered under warranty. Theo provided fair, transparent and informative customer service and made us feel valued for the first time since engaging with this dealership. We would highly recommend Theo and appreciate the time he took to provide service at a level we would expect from a dealership. This review would be 5 star if based only on servicing experience.

s
3 years ago

Steer Clear, they will lie through teeth and are v...

Steer Clear, they will lie through teeth and are very unprofessional how pushy and audicious is the staff and it all ended like a train crash in the end so i had to walk away took my business to Werribee mitsubishi they the sales staff is aware of. Never Again ~

J
3 years ago

From walking into the dealership to driving away w...

From walking into the dealership to driving away with a satisfaction and smile - the team at Brighton Mitsi were just incredibly easy to deal with. I was upfront about what I wanted and they were more than happy to accommodate my requirements. Thanks guys for helping me get the deal that I wanted!!

L
3 years ago

Adam Fang has made the sale experience at Brighton...

Adam Fang has made the sale experience at Brighton Mitsubishi an absolute pleasure and first class. He was concerned from start to the end and even post sale...not pushy and completely transparent. Great work! If you looking for a top class experience ask for Adam.

J
3 years ago

We have now owned two new Outlanders and two new M...

We have now owned two new Outlanders and two new Mitsubishi Lancers over the years with never a problem with any of them. Totally reliable mechanically and smooth on the road, with excellent servicing by caring and sincere staff. Total customer satisfaction brings us back every time.

M
3 years ago

Extremely rude service

Extremely rude service
The general manager accepts his colleagues been rude and verbally abusive!
Try another Mitsubishi don't waste your time !

C
3 years ago

I would like to thank the team at Brighton Mitsubi...

I would like to thank the team at Brighton Mitsubishi for the great service. From the moment I walked in the dealership, I felt at ease, not being pushed to buy a car.Sherman the sales person product knowledge was awesome which made my purchase so smooth. He explained all the features during the test drive.Also a big mention to the manager and the finance team. I would recommend anyone to go to Brighton Mitsubishi without any doubt. Keep the good work guys.Thanks again Sherman

N
3 years ago

Great staff atmosphere, we were looked after by Na...

Great staff atmosphere, we were looked after by Nathen and offered tea or coffee by other Staff while Nathen worked out a deal with his boss.
We are very happy with our new Mitsubishi Pajero Sport. We will back again, Above and beyond! Well done Brighton Mitsubishi

s
3 years ago

Great purchasing experience. It took a while to de...

Great purchasing experience. It took a while to decide on the ASX and I do admit I bounced between both their Mitsubishi and Holden dealerships a few times considering the Holden Trax but Lee took the time to test drive me twice and explain benefits of ASX while not flat out bagging the Holden product as a lot of sales people tend to do so. So excited to take it on a long drive. Thanks heaps again.

J
3 years ago

First saleman I spoke to rude and pushy - didnt wa...

First saleman I spoke to rude and pushy - didnt want to give me the time of day. Second one was polite but no help. You have like 6 outlander phevs for sale on carsales but none available for a test drive? Useless.

S
3 years ago

Thank you so much Tony for continually helping me ...

Thank you so much Tony for continually helping me with my service needs. It s not every day you find a large dealer who picks you up and drops you off at your house to have your car serviced. It's the little things like that make all the difference. The whole team is so easy to deal with. It helps they look after you on price too. Thanks a lot!

a
3 years ago

Appalling service. Lies about having a car ready f...

Appalling service. Lies about having a car ready for test driving. Travelled over an hour to test drive the car and only to be told oh it seems it s gone. If I could rate them 0 stars I would. STAY AWAY FROM THIS PLACE!

A
3 years ago

Normally I am not an individual that would leave r...

Normally I am not an individual that would leave reviews, but this needs to be shared after taking my car for a service at Brighton Mitsubishi. The service team went above and beyond to ensure I left a happy customer and indeed I DID! A special recognition to Sophie whose customer service is beyond outstanding that it restores every faith that there are people still in this field that values and understands the definition of customer service. I can t thank-you enough Sophie for all that you did to ensure that all our needs were met for our Mitsubishi Outlander service. This is why, our family will continue to service our Mitsubishi cars with Brighton.

r
3 years ago

What a bad salesman in Brighton Mitsubishi! We wen...

What a bad salesman in Brighton Mitsubishi! We went in the show room today targeting Outlander as we saw a good Black edition deal from the official website. The salesman was totally NOT helpful. We waited for a long time before he attended to us and he was annoyed about us asking questions such as differences between basic and top models. We told him that the top model seems exceeding our budget and he just said there is nothing he can help and tried to walk away from us. We asked about the Black edition and he said it's all sold out without checking. He is definitely not knowledgeable on the car specs and has no interest to help us or offer some alternatives. He totally ignored us and left us no choice but leaving. You know what...ultimately we bought a Honda CRV (even higher price) a few shops away right after this bad experience with Mitsubishi; partly due to the great and helpful customer service from there. Customer service does make a big difference for success! 14/4/20

v
3 years ago

Today, Monday 12 August 2019. Admin or reception s...

Today, Monday 12 August 2019. Admin or reception service was terrible. I called back 940am in relation to a missed call at 9am. The female staff member said she went to check with the service guys and there was no reason for the call. Come time to pick up the car... it is revealed there was a tire puncture they could ve fixed had the person who picked up the phone when I returned the call, cared to actually provide any service...? Is there a way to rectify this? Take more days off work to get your car serviced and fixed? Perhaps a more attentive team with higher care factor would have saved you the time and logistics in organising to get your car to and from a service centre.... Choose a different service centre?

D
3 years ago

There are plenty of other Mitsubishi dealerships t...

There are plenty of other Mitsubishi dealerships to deal with across Victoria, avoid Brighton Mitsubishi at all costs. Staff members are aggressive and abusive and seem to have free reign to treat customers how they please, regardless of safety issues that came with a brand new mitsubishi under warranty.
**I was a witness to all this.

A
3 years ago

It was pleasure to deal with Dene and Paul.

It was pleasure to deal with Dene and Paul.
I bought my pajero sports exceed and was guided on each step wether finance related or car related.

Was attended and guided in detail and all our things raised we're diligently attended too.

Finance was approved in few hours and delivery was arranged out of office hours specifically as per our request. Hard to come across folks like Dene and Paul.

Cheers,
Anuj

D
3 years ago

Recently purchased a vehicle through Brighton Mits...

Recently purchased a vehicle through Brighton Mitsubishi and had an absolutely awesome experience. Special thanks to Steph in Finance who made the process so easy, seamless and affordable. Excellent work, See you guys on my first service!

J
3 years ago

Blown away by the fantastic experience provided b...

Blown away by the fantastic experience provided by Theo Barlabas in the service support team this week.
I highly recommend this dealership for buying or servicing your car.
Theo was accountable and trustworthy, the support given to us when we had problem was sorted out in a timely professional manner.

D
3 years ago

The dealer refused to give me a price for the outl...

The dealer refused to give me a price for the outlander, he said he doesn't want to give me a starting of point told me to go else where first. I made a few phone calls and got a price, the dealer then said I dont believe you and still refused to give me a price. It was a complete waste of my time, this would have been my 3rd Mitsubishi purchase but a grumpy dealer made it impossible.

L
3 years ago

This would have to have been the best experience i...

This would have to have been the best experience in purchasing a new vehicle. Nathan Watson (sales) and Stephanie Galea (business manager) were absolutely outstanding and highly recommend purchasing your new car from them. I had a tight budget and they were very accommodating in helping me close the deal. Thank you so much!

N
3 years ago

To the Sales Staff and Management at Brighton Mits...

To the Sales Staff and Management at Brighton Mitsubishi,

I write to you wanting to thank you for the customer service you provided from your new car sales department, in particular Sherman.
Dealing with car dealerships in the past for me has been very challenging but to my surprise this time round this was not the case.

Sherman was very polite on the phone and an expert in this area, providing me the required advice when buying a new vehicle.
Sherman maintained communication throughout the process keeping me in the loop and up to date with where he was at in finding me the vehicle I was after.

Unfortunately, not by Sherman s fault, I could not purchase the vehicle I wanted from your dealership in the end because there was no 2018 plated stock available with the options I wanted.

Can I kindly ask you to thank Sherman for his efforts and understanding and let him know that if I was up for new vehicle in near future I will be seeking his assistance 100%

Thank you Brighton Mitsubishi, have a lovely day.

Regards,
NP

F
3 years ago

Spent an entire day here trying to buy a pajero sp...

Spent an entire day here trying to buy a pajero sport. Was walked out of the new car department and told I should be looking at used when he didnt like the price I was willing to buy on the spot for (happy to name the person privately if the manager contacts me). This was a car which was already registered. Ended up buying for a lower price, exact same car, same year, no hail damage, which was unregistered at a different dealership. I must say though the only reason it doesn't have one star is because Adam in Used Cars tried his absolute best to get a deal on a demo for a factory fixed hail damage car but the whole impression of the place went downhill due to my first interaction.

i
3 years ago

Bought a beautiful Pajero sport exceed. Travelled ...

Bought a beautiful Pajero sport exceed. Travelled over from Point Cook and purchase was very smooth and Dene Gregg was very efficient dealing with painting the wheels and fitting the tow bar.
Very pleased with the purchase! Cheers

N
3 years ago

Darren and Savvas showed seamless customer service...

Darren and Savvas showed seamless customer service! They were very helpful, understanding and kind people. We got our dream family car with their help and we couldn't thank them enough for everything they did. If I could give them more than 5 , I wouldn't hesitate.

s
3 years ago

Baught a brand new car from Brighton Mitsubishi wh...

Baught a brand new car from Brighton Mitsubishi which I said I would never do but I'm sure glad I did. The sales staff were amazing friendly and very accomodating helped with any request I had and could answer all questions promptly and una great manner. I live in Sorrento but will definitely be taking my car to be serviced at Brighton Sophie Makris was a great help and loved speaking to her :)
Love that car love that dealership

V
3 years ago

When we needed a second car a year after we bought...

When we needed a second car a year after we bought our previous one, we were really happy to go back to Brighton Mitsubishi due to our positive experience. We have dealt with Dene both times and have been really happy with the friendly and knowledgeable service he has given. Thanks Dene and team!

E
3 years ago

I was warmly welcomed when visiting the service de...

I was warmly welcomed when visiting the service department to get my car serviced, the staff were fantastic and I am amazed by the lengths they went to to make sure I left a happy customer. It was a bit of a drive but was definitely worth it for the service I received.

a
3 years ago

After buying a new car the salesman refused to dem...

After buying a new car the salesman refused to demonstrate how to access the spare wheel. Told me to use roadside assist. Sure roadside assist will be thrilled when I tell them I only want to check the tyre pressure. Make up your own mind on buying here.

G
3 years ago

Picked up my outlander. And couldn't be happier wi...

Picked up my outlander. And couldn't be happier with the service and professionalism especial from my sales rep Ken.

thanks Ken for this easy transaction and not only meeting the date of my car collection but getting things done earlier. Appreciate the prompt replies.

thanks Brighton Mitsubishi

m
3 years ago

bought a new outlander during the end of financial...

bought a new outlander during the end of financial year sales. great experience from the start. staff very friendly and knowledgeable , car was exceptional to drive and deal done with little hassle (they went above and beyond to make the deal). my wife loves the car. would like to thank Michael and crew at Brighton Mitsubishi for making this a great experience.

V
3 years ago

The service crew and staff at Brighton Mitsubishi ...

The service crew and staff at Brighton Mitsubishi are fantastic to deal with and are part of the reason I have continued to have all my Mitsubishi cars serviced there over many years. Even the guys selling the spare parts are great! They always do their best to fit me in, sometimes at very short notice. I also love that the car gets a good clean and vacuum as part of the service. Thanks folks!

J
3 years ago

Excellent service and Bruce was fantastic! Highly ...

Excellent service and Bruce was fantastic! Highly recommended if you want to buy any car, he's thorough and helpful. He has also been following up, arranged his other colleagues to provide outstanding services. (how would I know he's good? Because I've been to the Chadstone branch prior to this, and the guy was so bad that I walked off without a test drive).

D
3 years ago

Was very happy with the service and price received...

Was very happy with the service and price received on our new Triton Exceed. Absolutely love it and it's a great addition to our fleet. Thanks to Peri the manager & Stephanie in finance. A Sterling effort - thoroughly recommend these guys.

W
3 years ago

Darren was so rude on the phone. He rang me to see...

Darren was so rude on the phone. He rang me to see if I was still coming in and when I told him no and the deal we took else he called me a liar then slammed the phone down. pretty unprofessional and childish behaviour. Go to Essendon Mitsubishi instead.

s
3 years ago

Bought a Pajero Sport exceed. Great car great serv...

Bought a Pajero Sport exceed. Great car great service. Worked with me when my trade-in's financier tried to be cute. Would be happy to recommend Stephanie, Michael and their growing family business to friends and family

F
3 years ago

We regret buying a car from Brighton Mitsubishi. T...

We regret buying a car from Brighton Mitsubishi. The salesman ignored our questions after purchase. We contacted the sales manager twice and even though he instructed the car salesman to attend to us it made no difference. So contacting the sales manager proved useless. And so for management to state they do not have our details in a reply to this review is nothing we would take genuinely. At the end of the purchase the salesman even told us to look after him and give "Very Satisfactory" results to a survey. He then rang us a week later to tell us that the survey was due and to give "Very Satisfactory" responses because he was also there for us. Worst new car experience of our lives. Plenty of other dealerships around for us next time.

J
3 years ago

Well done, an absolute well done to this team at B...

Well done, an absolute well done to this team at Brighton Mitsubishi. I ve just bought my first new car through this team and they have made every process as simple as it can get. With very good and competitive finance rates the team at Brighton Mitsubishi is really a one stop shop.

Thankyou especially to Michael and Darren. Brighton Mitsubishi well done !!

S
3 years ago

Dealt with a sales person named Darren who was rud...

Dealt with a sales person named Darren who was rude and shady as! They put misleading and incorrect ads on carsales.com which look at first like great deals but this is just to generate footfall in the dealership. The attached ad from carsales.com is actually a 2019 build model which is being advertised as 2020. You can actually get a 2020 built Triton for the same price.

Y
3 years ago

I have just arrived in Australia for a week, I wil...

I have just arrived in Australia for a week, I will only be a little English, where I met the kindness of Mr. Chen to help me translate, get sales Mr. Bruce patience to help, very grateful to them let me get a satisfactory service. thank you very much!

C
3 years ago

We recently brought a used Mitsubishi Outlander fr...

We recently brought a used Mitsubishi Outlander from Brighton Holden and Mitsubishi. We met Nick and he was very kind and easy to deal with. Nick explained clearly about the range of models and prices and helped out to select a best model with best price.
We also accessed finance through the dealership with Paul, who again was so lovely to deal with. Paul made the process so simple and quick and he clearly knew his stuff.
We would like to thank you for both of staff members and love our new SUV. Very happy customer! Highly recommended !!!!!