4 years ago
Accommodation below expectations.
Accommodation below expectations.
Unfortunately for this structure, I have to point my index down. The Manager was very professional, he refunded me the full amount of the reservation, he even tried to fix it but it was too late and I decided to leave the hotel.
Development of the facts:
I booked through "Hotels.com" a premium room for one night with breakfast included for two people, paying the sum of 146.00 euros on my arrival at the hotel.
After checking in, we find that the accommodation was very far from the reception, with a long staircase and more seriously, the room was not premium but standard. I asked to speak to the Manager who tried to fix it by offering me an upgrade, but I didn't accept it because I was disappointed and bitter. A piece of advice I can give to all hoteliers: "Be careful, before deceiving the customer, take a good look around, your business strategy could lead you to the abyss, not to the stars!"