Having tickets, live chat, and a shared inbox in one place is super convenient. The widget installs easily too.
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Questions about Bolrach Help
What is Bolrach Help?
Bolrach Help is a multi-tenant customer support platform provided by Bolrach Technologies Limited, offering a shared inbox, ticketing system, knowledge base, live chat, SLA management, and a customer portal in a single product.
What features does Bolrach Help include?
The service includes an agent console, a public chat widget that can be embedded on external sites, and an API, designed for teams that prefer not to use established support software such as Zendesk.
What are the pricing tiers and free allowances?
Pricing starts with a free tier offering 15 GB of storage and unlimited mailboxes, domains, and aliases, with no charge for the free allowance on metered services.
What does the Workspace Business plan offer?
The Workspace Business plan costs $4 per active user a month and includes 30 GB pooled storage for each paid user along with SSO and audit-log export.
What additional features are available in the Workspace Business Plus plan?
The Workspace Business Plus plan is priced at $9 per active user a month and adds 100 GB pooled storage, eDiscovery, and a choice of data region.
How is storage pricing structured?
Storage costs $0.025 per GB-month up to 1,024 GB, dropping to $0.023 per GB-month between 1,024 and 51,200 GB, and $0.022 per GB-month thereafter.
What are the rates for push notifications?
Push notifications are metered at $0.005 per person up to 1,000,000, then $0.003 per person to 10,000,000, and $0.0015 per person after that.
How are transactional email costs calculated?
Transactional email pricing begins at $0.50 per 1,000 emails up to 100,000, decreasing to $0.35 per 1,000 emails between 100,000 and 1,000,000, and $0.25 per 1,000 emails beyond that.
What are the live chat pricing rates?
Live chat participant-minutes are charged at $0.003 per minute up to 1,000,000, then $0.0025 per minute to 10,000,000, and $0.002 per minute after that.
What do reviewers praise about Bolrach Help?
Some reviewers praise the ability to consolidate mail, meetings, chat, calling, and docs into one workspace with payments, stores, streaming, and security.
What is the official website of Bolrach Help?
The official website of Bolrach Help is bolrach.help.
How is Bolrach Help rated on Trustburn?
On Trustburn, Bolrach Help has a rating of 3.8 out of 5 based on 4 reviews.
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4 Reviews
The advertised terms do not clearly spell out the pricing structure or the specific inclusions for the customer portal. From the information available, it is difficult to determine the total cost of ownership without further inquiry.
From the information available, Bolrach Help presents itself as a robust multi-tenant solution designed for teams that prefer not to rent a traditional support desk. The platform appears to consolidate essential tools into a single interface, including a shared inbox, ticket management, a knowledge base, and live chat capabilities. This all-in-one approach seems particularly appealing for organizations seeking to minimize tool sprawl. The inclusion of an SLA feature alongside a customer portal suggests a focus on structured support operations, while the public chat widget offers flexibility for integration onto various websites. The existence of an API and an agent console indicates technical depth, potentially allowing for custom workflows without the overhead of larger enterprise platforms. For someone considering this company, the value proposition rests on the convenience of having tickets, knowledge base, and live chat in one place. It seems well-suited for those who want dedicated support infrastructure without the complexity of separate systems. The mention of Bolrach Technologies Limited adds a layer of corporate legitimacy, though the specific technical specifications of the API and widget performance would require further verification by developers. Overall, the service offering seems comprehensive enough for growing teams that need reliability and cohesion in their support channels.
Bolrach Help keeps everything together nicely. The shared inbox works well with tickets and live chat for our team.
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About Bolrach Help
Bolrach Help is a multi-tenant customer support platform provided by Bolrach Technologies Limited. It offers a shared inbox, ticketing system, knowledge base, live chat, SLA management, and a customer portal in a single product. The service includes an agent console, a public chat widget that can be embedded on external sites, and an API. Its stated purpose is to provide help desk functionality for teams that prefer not to use established support software such as Zendesk.
- Website
- bolrach.help
- Categories
- Computer software
