Bodart&Gonay Reviews

Very poor quality fires! Our fire is 9 years old, a part is broken, the manufacturer is bankrupt, so the entire mechanism must be replaced. At the time, this fire was highly recommended to us, but had nothing but misery with it. Now again cost 2000 euros!

In response to your answer: the manual operation will not work either, because the gas is not "pushed up", your technician said. We are currently without fire because we have no central heating. Hopefully your quote is reasonable.

For the moment my opinion is quite negative. The material is of quality but it is a bit what one would expect considering the price. On the other hand, as soon as one tries to reach a professional to have maintenance or repair, the pros who hear "Bodart and Gonay" flee directly and it takes a few days to get an answer by email from the manufacturer.

I have been waiting for an appointment for 9 months because our Cosmos fireplace no longer works. In the beginning my emails were answered, now this is no longer an issue.

Dear people ... B&G is bankrupt and continues under the name "New B&G" but they have taken over the activity of gas fireplaces "NOT".
END OF STORY :(
We are also faced with the problem that we suddenly no longer get ignition on our cosmos 100. Have the device for some years but was only occasionally used in the winter for socializing. So it has been a costly fun.

I bought a Bodart & Gonay insert via an installer in my region. A manufacturing defect was found. No one from Bodart & Gonay answers our emails, the after-sales service is deplorable, no replacement or repair solution is offered. I do not recommend this seller at all.

Concept 900 buy 5 years ago. The fans never worked properly. They changed them 3 times and now it is no longer under warranty because they have gone bankrupt .... Their answer:

"This little email to remind you that BGFires went bankrupt in October 2019.

The buyer has not taken over the liabilities of the company (this is not an obligation).

Therefore, New Bodart & Gonay does not insure warranty cases. "

I am disgusted when I see the amount I have invested in this fireplace that I cannot even light!

This concerns my gas fireplace, which was renewed last year. This one no longer works and I have been waiting for a repairman for months. They canceled the first appointment themselves with the promise to make a new one quickly, but in the meantime I don't get any response anymore. Mails remain unanswered and they cannot be reached by telephone. People refer to the e-mail, which would be read ... of a vicious circle.

So this is my penultimate attempt to get them to take action. Next week I will call in my lawyer and, in addition to reimbursing the legal costs, I will also request loss of favor.

Dear Olivier, I was on the phone last year and you were very helpful and so ... why is this quite the opposite?