Bmw of austin Review

Went in for some warranty service. Great experience from start to finish. Sales departments are almost never the best way to judge a dealership.

To me it is the after-sales service which will retain my business. Starting with the initial contact when I pulled into the service area, sitting down with my service advisor, ensuring I had a clean loaner, keeping me posted on the repair and coordinating the return - all went perfectly, even though their shop was running a little behind.

Amanda DeHart was my service advisor. Absolute professional, managed my expectations and was on it from start to finish. Made me feel like I was her only customer, even though I know she had several others to keep happy.

Good clean work and great people who know what they are doing and deliver on the promise of quality customer service. Keep up the good work guys !!! Thank you very much for your help.

Staff was professional, friendly, and extremely helpful! From start to finish, I couldn t be more happy with my new car or the level of service I received from Chris Reilly, Troy Massey and the other men who helped me sign for and learn about my car. I highly recommend! This was my second car purchase from this dealer and I will definitely be going back!

They are very honest and responsive here. I bought a used BMW and they gave me a fair assessment of everything wrong with the car, and even referred me to places to get stuff done cheaper for things they didn't think would be necessary to have done at the dealership! I really appreciate honesty with care salespeople, so I am glad that I had Eric Dominguez as my service advisor. Your BMW is in good hands here

I m giving BMW of Austin 4 stars. It s a great facility, they have taken good care of me for the year I ve been with them. I deducted a star due to being overcharged on merchandise I purchased in store. Be aware that none of the clothing, hats, accessories have price tags. I asked the lady at the coffee bar to assist me with a hat and sweater. She rang them up and told me the prices.
After I got home, I showed my husband the merchandise and he wanted the same sweater. When I pulled the receipt out of the bag I noticed I was charged more than what she told me. I ve since called and talked to her, her manger and received a voicemail from Arnold (the parts manager) who apologized and said he would make it right and never has. I ve left multiple voicemails for Arnold and now waiting for any manager to call me back.
My son is currently building his BMW and wanted to purchase him a nice jacket but at the rate things are going I don t know that I will invest any more money with BMW.

James Stewart was a total great salesperson. He made trading in my car and purchasing a CPO model an amazing experience. I can not rate him highly enough. In many years of car buying, he made it easy and not painful. He was the best Sales Rep I have dealt with! Also a shout out to Ben in financing who did not push unnecessary warranties based on my needs. A big 10 in customer experience from this great BMW team! Go There! The CPO Deals are amazing and the buying experience is too!

I have been a satisfied customer of BMW of Austin for over 8 years. Great customer service.

Bad customer service!! Adviser not able to understand the issue properly and at the end of service pictures is how I got the car after a service which included exterior car wash. Very disappointed with this dealership service.

Excellent customer service! Scott Cuny is the guy to go to. He took very good care of my car and also made recommendations which improve the performance of the car. Normally dealers tag multiple unnecessary repairs to your vehicle to make money but not this location. I'm going to him every single time to get my vehicle serviced!

Salesman Cory Rutherford was amazing! I would highly recommend him if you are looking for someone honest and straightforward. I could not be more pleased with Cory and my experience at BMW of Austin. I will say the same about Troy in finance. He explained all the warranty information but was not pushy about the information as I have experienced at other dealerships. Great job guys!!

Perfect. The price I was quoted was the going out price, the service was done on time, and Scott Cuny my service manager was most helpful - explained everything they did in great detail. Thank you Scott.