3 years ago
This review is about the tire center at this locat...
This review is about the tire center at this location. I placed an order online for tires and booked an appointment at my local BJ's warehouse. Their system does not even allow you to place the order for tires until you have made an actual appointment. So you really think you'd show up in the tires would be there. Unfortunately that is not true. It took the tire center 45 minutes to look for the tires, not find them, and also not be able to track them from when they were shipped to the location. Therefore they had no idea when they would really arrive. They did not call me to cancel the appointment when they knew the tires would not be there. They then would not even cancel my order without me going into the main store and spending another 15 minutes to get a refund. I wasted an hour and still didn't have tires. And during this time they were not waiting on anyone else who also had appointments so those people were standing around for an hour waiting for their service. I watched some people simply leave because they were tired of waiting. None of this was the fault of the people actually working at the center because they are not the one who set up the website to allow orders when they know full well that the tires may not be there when you arrive for your appointment. They do however have a huge sign on the wall that says you can order tires and have them there within 24 hours guaranteed. So much for that guarantee. This location also does not do any alignments. Do yourself a favor and if you are local to the area simply book your appointment with Hogan Tires in Natick. They had the tires in stock within a day, were on time, and also do the alignments.