
Great service, great people. Never had an issue w...
Great service, great people. Never had an issue with this place. Would recommend to anyone!
Thank you, David Rouse!!! Scotty loves the truck ...
Thank you, David Rouse!!! Scotty loves the truck you sold him!
I was interested in a car they had in inventory, a...
I was interested in a car they had in inventory, and emailed several times with Tristan Sorensen. I was upfront about what I was looking to pay, and she was upfront about what she could do to try and meet my needs. I ended buying a different model of car from another dealer, but the interaction I had with this dealership will encourage me to call them the next time I am in the market for a new car.
Took my '07 Tahoe in today because my brakes were ...
Took my '07 Tahoe in today because my brakes were squealing. I assumed due to the mileage that new brakes would be needed on all four wheels, and even told them so at the service desk. After the mechanic looked it over, he found that I only needed two. They could have replaced all four, charged me twice as much, and I would have been none the wiser. That's integrity.
They also repaired my cruise control, which hasn't worked correctly in over a year. I had put that off because I thought it would be expensive. For $80 they fixed my problem, and now I don't have to worry as much about getting a speeding ticket.
Great work, everyone. The service could not have been more friendly or helpful today.
I needed a service to be performed under warranty....
I needed a service to be performed under warranty. They said they couldn't even give me an appointment because they were so busy. Told me to call back in two weeks and even then they wouldn't be able to give me a loaner. I called Westgate Chevrolet in Burgaw and they gave me a quick appointment and a loaner without any hesitation. I won't go back to Carone
My mother was running low on oil so i pointed her ...
My mother was running low on oil so i pointed her in the direction of this dealership just off 40. She went in got straight forward service, and they were quick to sell her some oil and even put it in for her at no charge, she was reveling them with great customer service.
Cheated my mother by selling her a defective used ...
Cheated my mother by selling her a defective used car which had been a rental. This dealership is not recommended. How do they sleep at night?
BUYER BEWARE! Save your time and money and buy som...
BUYER BEWARE! Save your time and money and buy something in Wilmington. The first red flag was the sales rep I was given. She didn't know anything about cars and had probably only worked there a week. She even told me that 54,000 miles was good for the vehicle only being 2 years old (2015). I ended up paying full price for a $50,000 vehicle that ended up having a faulty head light. We noticed that part of one of the headlights (a narrow LED strip around the main head light) did not light up. I couldn't see this when I test drove it in the daytime and you can only see it if you stand in front of the car with the headlights on at night which is why we didn't notice it immediately. When Bill Carone GMC did our first oil change we asked them to go ahead and replace the faulty part of the headlight. They said we would have to pay $1650 for a new headliglht. They then tried to run it through the "bumper to bumper' warranty that the Manager Terry talked me into buying b/c he said it was a "true bumper to bumper warranty". Well, it definitely is not a true bumper to bumper warranty b/c they told him "no". I don't blame them since the light wasn't working when Bill Carone GMC sold us the car. He then got GMC to offer to pay half but Bill Carone himself told Terry that there company would not cover the other half of the light even though it was faulty when they sold it. They tried to twist my wife's words when she told them that we "noticed" it wasn't working about a week after we bought it (the first time we stood in front of the vehicle at night with the lights on) by saying that she told them it "stopped working a week after we bought it".
Save your money!!! They want you to think you are becoming "part of the Bill Carone Family" but at the same time they don't stand by their vehicles. I will never use them or recommend them again even with their free oil changes. Find better options.
Will definitely be contacting the BBB.
Attentive to details great listeners to my car nee...
Attentive to details great listeners to my car needs. I was greeted by this African American woman who provided me with information about my much needed car. Yes, indeed I would come back again.
Great service, all the staff in service department...
Great service, all the staff in service department are very friendly. All my service experiences have always been done in a timely manner.. I would recommend Carone Chevrolet over all other GM dealers in this area..
Bill and his team assisted my wife and I in our ca...
Bill and his team assisted my wife and I in our car buying experience and it was easy, friendly, and fair. I have been impressed with the entire team, and not once felt the way you feel on other car lots. Every one of my needs in a vehicle was matched and I was grateful for the expertise of the staff.
All staff is very knowledgable of what it is your ...
All staff is very knowledgable of what it is your looking for. Customer service is excellent
Bill Carone is nice. Service is usually great. Wh...
Bill Carone is nice. Service is usually great. When I have car trouble. I always go there. They are good.
I really dont care for the place. I had my truck o...
I really dont care for the place. I had my truck on the Ford side to be put on the machine to find out exactly what was wrong with it. Couldn't show me a diagnostic report to save your life...........response, ok that was told to me . Why I couldn't see that on paper and was told about the spark plugs and bad censor. If it's a diagnostic report? But I'm cool,the people are nice tho.
They do a great job in the service departments. Dr...
They do a great job in the service departments. Dropped off the vehicle and they get right on it. Great place.
I try to use GM parts, filters etc., whenever I ca...
I try to use GM parts, filters etc., whenever I can. I always get good service when I have any dealings with Bill Carone Chevrolet. I also shop Duplin County first. I Drive a Chevrolet Silverado!
These guys are awesome!! Bill and Fred will go a...
These guys are awesome!! Bill and Fred will go above and beyond to take care of all of your car buying needs and make you one of the family.
Good selection and great deals. see Blake. They ...
Good selection and great deals. see Blake. They offer a Veteran and active duty bonus for vehicles.
Facts. They will withhold information. Treat you...
Facts. They will withhold information. Treat you like you are dumb and not do what is right for customer.
Very nice people here. Sales and parts counter peo...
Very nice people here. Sales and parts counter people are awesome. Helped me find what I needed.
Nice selection of New & Used vehicles. Sales Repre...
Nice selection of New & Used vehicles. Sales Representative was very knowledgable about individual needs of clients goals for obtaining vechicles.
We purchased a 2016 Acadia Denali through the Cost...
We purchased a 2016 Acadia Denali through the Costco car purchasing program. Costco first sent our information to a local dealer, and we waited for a while but never heard from them (still haven't). When I called Costco back, they sent our information to Bill Carone GMC and within five minutes of getting the email info from Costco I got a call from Carlton Lanier at Bill Carone. Carlton asked what we wanted (AWD which is rare along the coast) and began searching for a vehicle. He found our car in Virginia, brought it to Wallace and we drove up to pick it up. While we were doing the (minimal) paperwork (yay Costco) the owner, Bill Carone, came in and thanked us for the business and shook our hands. I was shocked. After the vehicle orientation, Carlton, Bill Carone and a few of the salespeople wished us well and waved goodbye. Wow. Just wow! Best car buying experience of my life. These are good people.
Very friendly employees the sales mgr is super go...
Very friendly employees the sales mgr is super good guy
If you are in the market for a new or used chevy c...
If you are in the market for a new or used chevy car or truck this is the place to go. A well run business with great people and easy to deal with.
Great customer service. Love my new auto! Defini...
Great customer service. Love my new auto! Definitely recommend.
We purchased a Ford f150 here. We got everything w...
We purchased a Ford f150 here. We got everything we were looking for friendly service, and a great deal. We continue to have the truck serviced with the Ford side of their dealership. Never a hassle.
