Big Valley Ford Review

If you have been shopping for a super duty you already know they are scarce. I ended up at Big Valley Ford in Stockton. Chris the sales manager went above and beyond to make sure i was happy great guy . Got what i was looking for and paid a good price for it as well which was awesome with all the dealers trying to gouge you because of the high demand and low supply . They also were very fair if not generous on the trade in offer. Gave them all my info over the phone so when i arrived it was a fairly fast process. Great overall experience would definitely buy from them again.

I usually enjoy my experience at this Ford dealership. We got my 2017 Ford Fusion here. Their service is always 5 stars. However, I recently went in for an oil change which usually comes with multi point inspection and tire rotation.

I arrive home and notice that my front right tire (which is a diff brand from the rest of my tires) has not changed. Granted I did have a flat tire over a year and a half ago, but the last time I got my oil change, the Ford employee asked if they wanted me to rotate the other 3 and leave the front right alone (I said yes because I understood the tire was newer). This time, they did not ask. I m not sure if they rotated my tires at all or just the 3. They made no note in the report.

The comments also said placed new service due sticker but there is no sticker on my car windshield so now I do not know when to go in for the next service or at what miles. I ll have to estimate around 5-7k but it really is an inconvenience.

I was having a hard time finding satisfactory offers for a vehicle that I was interested in. Once I had arrived to Big Valley Ford, salesperson Christian Jimenez, attended my family and I just perfectly. Definitely the best service I've had from a sales representative.

The salesman was very friendly and respectful of my time.. They were not pushy and listened to what I was searching for in a truck. Overall, I would definitely recommend Big Valley Ford to others.

Service mindset. They truly provide 5 star service. Work was completed in time quoted. Had multiple technicians doing the service to minimize wait time. Even washed vehicle.

Been receiving letters and postcards to change out the airbags for safety. Finally got it done. Eric is an excellent representative for Ford. He came out to my home to replace it. Kudos to Eric for a job well done, and being courteous. Mahalo (thank you) Eric.

I went to this dealership in October to purchase my first car based off recommendations from my parents who were long time customers. Issues started happening, the car idled really hard but I had faith the dealership wouldn t put a car on the lot that wasn t up to standards. The panoramic sunroof got stuck open and my daughter and I spent hours getting it closed manually. Engine light kicked on and now the engine needs to be replaced. 6 months and 5,000 miles later, a new engine! I called Ford to see what my options were. I called and left multiple messages for their genera sales manager, Eric Bees. NO ONE has bothered to answer nor return my calls. It s obviously that they know they sold me a bad car. They don t even have the common courtesy or respect to give me a call back. I m a single mother who heavily relies on her vehicle. Now I m stuck with a lemon and a 20k loan.

We reserved a Mustang Mach-E in Dec 2019, converted into an order in last July, and received a build date of Feb 2021 last Nov. With the pandemic things got off to a slow start, but once Ford notified us the build was done we started interacting almost weekly with Big Valley to prepare. Tim, Eric, and Ty were great about keeping us informed and having everything ready when the car finally arrived. All the financing was straight-forward and no hidden mark-ups or fees. They also beat all the used car buying services on our trade-in. If we had to do it all over, we wouldn't hesitate.

Great friendly supported me with what I wanted to buy Gary made sure I knew what every button and knob did before I pulled out of lot with my new vehicle.

Overall satisfied.

Had me nervous as there were some problems on getting external loan through them that I have not experienced before when buying a car. Still not through but seems to be moving along. Again the APR and rate I received was really good (likely unmatchable) and don't want to lose it and do not want to owe money to anyone but the bank. Was nervous about it affecting credit or the dealership coming back on me for some reason. The finance personnel are working the issue.

I love the vehicle I purchased and am comfortable with the deal after purchase, just want the paperwork and finance to go through as I do not want to have continued issues and be on my way.