I recently used a travel agency to help plan my va...
I recently used a travel agency to help plan my vacation, and overall, my experience with them was average. The company's website was user-friendly and easy to navigate, which made it convenient to explore different travel options. However, I was disappointed with the limited range of destinations offered on their website. It would have been great if they had a wider variety to choose from.
Although the customer service was prompt in responding to my inquiries, I found the level of assistance to be lacking. I was expecting more personalized recommendations and suggestions, but instead, I received generic answers to my questions. The lack of attention to detail in their suggestions made me feel like they didn't fully understand my travel preferences.
The booking process was smooth, and I did not encounter any issues with payments or confirmations. The company's average rating is mainly due to the underwhelming customer service and limited destination options. With some improvements in these areas, they could definitely enhance the overall customer experience.