Betty's Heating Air Conditioning Plumbing Review

I am quite upset because Betty's name is still being used and they do not honor work that had already begun in North Carolina saying they have been taken over by Atlantic and Atlantic doesn't have a NC license. This unit cost $5.300.00 and we can't get a company in NC that will take over Betty's contract. We even paid for labor & parts to be good until 2021. We trusted Betty's and want to know why they can't acquire a NC license to honor their contracts if they are going to continue advertising. Where does that leave all the rest of the people that trusted them in N.C. I lived in Newport News all my life and referred Betty's to everyone I know. I can't even get Betty's Supervisor or owner to call back to talk to them. Help somebody!
We have been dealing with this over three weeks. The water of condensation falls straight through to the duck work and pulled it down. My husband is in his 80's and crawled under the house and saw what has happened. The drain is not clogged. The water just goes straight through. We shut off the unit so no more damage can be done. We don't want to mess up our warranty knowing this. Here is a warning to all residents in N.C.

I have lived at my address in Williamsburg for over twenty years and have yet to find an exceptional plumbing company until today. Butch was the most professional, expedient plumber ever. Well done Betty's!

I specifically chose this place because of the reputation of them based on their google reviews, however.... i cant agree with any of them. I made an appointment last week needing a quote (not work performed) but a quote to have a gas line run and it was scheduled today between the hours of 8 and 12. I call around 11 to get an update to see when they were planning to come because I had taken the morning off of work, and at that time they told me the plumber was in Williamsburg and was still on the job that needed about 45 minutes on top of 25-30 minute travel time to get to my house. It is now 5:48pm and not once have I received a phone call from the plumber nor the office stating that they were coming to do the estimate or whether an issue came up and needed to reschedule. We are on a time crunch to purchase appliances.... the sale expires tomorrow, so now not only do I miss out on the sale, but have absolutely NO IDEA how much it costs to run a line to determine whether or not we should purchase the gas stove that I would like or just a regular one like we have. I have already sold our current stove and those people are awaiting the call to come and pick it up. So, I've called other plumbers in the area and they don't have an appt soon enough so here we are back to square one.... so thanks for that!

I have used Betty s Plumbing twice. Once to replace most of the bathroom and kitchen faucets and toilets in my house, and the other time when a pipe broke. They are knowledgeable and honest.