Better Care Medical Centre Review

Pathology team was really amazing, always checking if we were ok during blood tests and very delibrate and caring.

Amazing staff!! First-class customer experience I have received in Wollongong in many years. Businesses in the region should take example from this place.

The girls go out of their way with: booking in last minute appointment requests, courtesy calls, general assistance, checking on patients while they wait etc. You really feel cared for. Their phone manner is suburb and on visiting they always have a smile on their face.

Selection of doctors are great - knowledgeable, thinking outside the box and there are at least 4-5 doctors available at one time so that means less waiting times.

My first pick for medical centre

Hands down best doctor I have ever had. Nothing is too small or too big and you never feel rushed.

The nurse is is happy to help you with whatever you need! As special as the Doctors are, she makes the clinic a safe and supportive place to visit....

Dr Carroll.

Is amazing. Never any waiting period. He has been the best GP my husband and I have ever had.
Very thoughtful and has empathy as well as being thorough .
The medical reception staff are lovely .

Needed a urgent appointment. Was in and out in an hour. Lovely doctor Tony and helpful receptionists. Thank you, will be back.

They have an excellent Podiatrist here, Bre. Bulk billed, spent time with me, answered every query I had, very knowledgeable and caring!

Parking, Clean waiting room (not that you wait long) and GREAT CARE from the G.P's my whole family attends, they have an abundance of services on site which is a huge bonus - great service!

I ran out of my heartburn tablets and after a very painful Saturday night decided to 'walk-in' to Better Care Medical Centre at Fairy Meadow.

Upon arrival at 9:15am, there was clearly a problem with the standard 'Best Practice' medical software that most GP's use. There was only one receptionist on duty, Abbey, who was trying to reset the internet connection, take instructions from the IT help desk, answer the phone and greet patients all at the same time.

I was given a number (excellent backup system) and sat in the waiting room whilst the GP saw other patients. What happened next was truly shocking - a patient walked in and demanded to be seen before somebody else in line. This lady was not merely complaining, she was verbally abusive towards Abbey calling her incompetent and berating her loudly in front of the waiting patients.

After 5 minutes of listening to this lady blame everything wrong in her life on this poor medical receptionist, I had to intervene and ended up telling Abbey that she had handled the technical difficulties with absolute professionalism and that I would be writing to the practice manager to compliment her.

Abbey was clearly shaken and visibly upset however continued to clean the office and fix the computer issues whilst attending to other patients. I was then called into the GPs office and had my consultation - my script was given without issue and best of all it was all bulk-billed.

I love living in a country where I can see a GP at 30 minutes notice on a Sunday free of charge. For somebody to complain and gripe about 'administration issues' to the point of bringing a professional to tears - well it just goes to show the ignorance of some people.

I couldn't recommend this practice enough.

We've been going here since we moved to the area. Dr Al Khamesy is thorough and knowledgeable. The staff are wonderful and will go above and beyond to help. My 1 yr old son actually enjoys going to the Doctors.