Better Business Bureau of Metropolitan New York, Hudson Valley and Long Island Reviews

I never received communication saying there was a response to review. Then they simply closed the case. Useless.

Total rip-off no help whatsoever. No one answers the phone ever, very rude people, very bad service. They are not a government company all they do is want your money to help you resolve cases

Although I did not get satisfaction from Citi, whom I was making the complaint about, I will say this BBB stepped up and processed the complaint very quickly and competently. I had a medical issue and missed the deadline to 'respond to CITI's phone response to me' and the case was closed. A kind BBB representative, Odile Kory, allowed me to write a belated letter of rejection of Citi's response and to re-open the case to process the rejection. I am no longer expecting anything from Citi, I know it is a lost cause, yet I did not want to allow the case to end with anyone thinking I accepted their response. Thanks to BBB.

UPDATE: Your "supervisors" avoided both calls and emails. You guys want to be taken seriously, then stop acting shady

Honestly, my lawyer thinks we have a great case against this BBB. At first, we tried to be polite. We responded with fact and documents. We explained that the person complaining had in fact FORGED a document and when we discovered the document was a forgery, obviously we did not accept it. We provided the BBB representative with that office's manager's name, email and phone number. Obviously, the person who forged the document was not satisfied, so I get a second message from this "representative" (wait until I get to that part). It basically says if I don't make this person, the one who committed a CRIME!, happy they will lower my BBB rating. To me, seems like extortion. But I tried to reason with them, so I called. NO ONE EVERY ANSWERS. The "representative" didn't give me a direct number. In fact, they don't seem to even really exist, they are NOT in the directory and we went through every letter in the alphabet! Frustrated, I talked to a lawyer. He said (1) forgery is a crime, (2) using a forged document to defraud a corporation is a crime, and (3) the BBB disregarding these facts and publishing a fake and libelous account and lowering our rating is the same as being an accomplice in the continuance of an attempt to defraud a corporation. So, if you guys read this, maybe, just maybe, you hire people who have no idea what they are doing and you don't really want to get dragged into this. So you CAN reach out to me. But if you don't do so QUICKLY and I see that fake and libelous account published and my rating is "downgraded" I will get this very anxious lawyer to proceed.

I ordered a sleeper couch from Raymour and Flanigan in November and paid in full. They just called to say it was coming in June. It was supposed to have arrived in February. Every month they've said it's coming, it's coming. I just cancelled my order and asked for interest on the money they've had since November. "We don't do interest." Great new way to take people's money.

Have been trying to get in touch with anyone there, I have left at least 20 messages and nobody calls back, or answers the phone. Is anyone working here?? Need to cancel my services asap as seems a waste of money.

I can't decide whether this organization is worse than the fraudulent company with whom I need to file a complaint. Upon calling and speaking with a representative, I was instructed to use the website and when I asked a simple question, the phone clicked in my ear. I spent several hours filling out the necessary data along with details but to no avail. Filled out the forms several times but the website would not allow me to submit the information and was a massive waste of my time.

Jennifer Balock did nothing when a NY based business scammed me. I provided all evidence of Trustpilot trying to rip me off and she did absolutely nothing. Completly shameful behavior

Today, FedEx delivered my package the proper way. Thank you BBB for you help.

You ignore Because its not you that have not been ripped off and Racially Profiled I HAVE NOT BEEN CONTACTED YET These Business you supposed Thats why you let them get away with everything GO OUT OF BUSINESS!