Bernhardt furniture co Reviews

I tried to contact customer service 9 days ago leaving a detailed description of our experience purchasing a table from one of their authorized dealers. I was told due to COVID they would get back to me 24-72 hours... it has been 216 hours. We purchased the Marquesa dining table and 8 chairs... a pretty price tag. We have always liked Bernhardt furniture as they are known for their quality. We received the dining set which did not look like the pictures online nor a representation of what was in the showroom at the authorized dealer. We were initially told by Bernhardt that each piece of furniture is handmade and will vary from piece to piece... attached is a picture of what is online (showroom is identical to this) and what we received. The Inlaid around the entire table looks like an eraser smudge, not that of Bernhardt quality. No hardware initially came with the order, so the table sat on our dining room floor for over a week not put together. The hardware came in 8 days later but zero communication or resolution from Bernhardt... the table is still sitting on our dining room floor not put together. Extremely disappointed in their lack of care and customer service.

We understand that we are in the middle of a pandemic, but no response is unacceptable. You are a reputable furniture company and some more care should go into your customers.

Service: Tables

Training needs to be updated. I was hired July 2016 I was not trained properly lady did not want to train I was left hanging many times. Job had many steps to learn when I was hired I felt I found the perfect place when I was dismissed I felt like common trash. Training takes time and patience I know I've been a trainer in other businesses this was handled in a very poor way. I was later placed but felt I was treated as an ignorant individual. It has left me feeling I can't prosper in any job. Yu get your good people from patience not being rude. !!!!!!

I would give Bernhardt zero stars if possible! I purchased the leather foster sofa and a matching leather recliner a year ago. Less than a year of average use (not even daily as it is in my living room) the leather has started peeling and showing wear marks (discoloration). I have contacted Bernhardt directly and they have been unresponsive seeming to not stand behind their product. I have included photos in this review, buyer beware!

I've contacted the company numerous times for several months about a defective table that was delivered to me (the wood is raised on the side of the table and does not lay flat). Thus far the company has literally done nothing but given me the runaround (2 managers said they would take care of it, but they didn't). I've called and submitted countless emails asking for details as to when they were going to take care of this matter (which is what I was originally told) and no one has responded. Bernhardt by far customer service is non-existent; this is the worse company I have ever encountered. One would think the luxury price would be equivalent to the level of customer service that the employees have, but it's not (the employees as well as managers does not care about the customers).

Awful Place To Get Loaded Take More the 5 hours.
ELD Killer.

A lot of the plants are closed. The furniture they make now is mostly modern and conceptual versus the beautiful traditional all wooden pieces they were once famous for.

I would give this place no stars if I had the option.
Here goes my issue.
I brought a Bernhardt figuring I was buying from an American company.
When the product was delivered it was clearly made in China and that usually means poor quality . I hope that Bernhardt had better QC control.
Within in a years I noticed discoloring in parts . I figured it was wear but seeing some of the other posts on hear it seems that I am not the only one with the same issues. So over the summer of 2020 I called Bernhardt an I ordered new leather covers . The first set ripped at the seam.
While they were helpful and took my money close to 500 US Dollars . I still have do not have any replacements cover. They said it is on its way buy it is almost new years still no replacements. I just want what I paid for Mrs Lipford , I called and left polite emails . Zero response. I hope the CEO will read this review and make it right. So much for buying from an American company .

Service: Couches/sofas

Best group of people work at this place. One of the best companies left!!

HORRIFIC. They claim your furniture will be ready in a few days -- MONTHS LATER and NOTHING. NO COMMUNICATION. LIES, EXCUSES ETC. DO NOT get furniture from them, EVER. I am not sure how they are even in business still. Told my bed would be delivered TOMORROW on Monday and they called TODAY and said it wasn't there for pickup. RUDE, LIES, HASSLE.

This company is absolutely amazing!! They always go above and beyond my expectations. The quality is like I have never seen before! I have pieces that I have had for many years and they look like I just bought them. The design is flawless and you can tell they have an amazing team in that department! Everything is modern and constantly getting better and better with time! Currently do and will keep recommending to all my friends and family! Thank you again Bernhardt!