Berlin city auto group Reviews

The dealership knew I had a time sensitive situation because I was traveling from 4 hours away. They were ready for me when I arrived, and carried out the buying process very quickly. They also made sure to provide me with all the proper information during the process.

Beware of bait-and-switch. I bought a Ridgeline through Trucar. The day before I picked it up they told me they were not honoring the deal and raised the price $500. My old vehicle was gone so I was over a barrel with a truck that wasn't otherwise available, so I paid it and complained to Trucar, who immediately refunded the $500.

2018 Honda Pilot EX-L - Good Job! Good deal, very courteous,, great service dept, 5 star if I had comes away with the hitch system too as it accessorized now! Dave Clifford did a great job working with me! Up front and cordial every second!

Thank you for excellent purchasing experience, Adam Fontaine. Hubby loves his new (almost) Tacoma, and you were very patient with us and our dogs! Thank you also, Lisa, the Business Manager, for your kind professionalism on the phone. Good job, you guys.

I am now taking my 2016 Durango R/T there for servicing.
I am very happy with their staff and the quality of their repair work.
I had taken my 2016 Durango R/T to another Dealership and they couldn t GET THE JOB DONE.
I took my Durango to Berlin City and they fixed all my problems at a reasonable price.

I just had them do an oil change, tire rotation and alignment. Once again at a good price.
Remember their website has Mopar coupons to help you save money.
My Durango used to handle a little sloppy even after the other Dealer s alignment.
It now handles nice and tight going through the curves on RT16 heading south to Conway.

I am very happy with Berlin City and will always go to them for servicing.

Thank You Berlin City
MTKelley

My experience was fairly good for the most part. I was looking to lease a new vehicle and was going back and forth with 3 dealerships. I was being told that the end of the month was fast approaching and the number of vehicles were dwindling down. I finally made my decision on the dealership I would work with. Everything was setting up just nicely until I was informed just a couple days before I had the jeep delivered that the vehicle was a demo vehicle with 4,000 miles on it. I felt I didn't have time to process the information until after everything was said and done. When I had the vehicle delivered, The vehicle was not the "brand new" vehicle I was hoping to get. 4,000 miles on the tires. the oil was at 45%, the car had not been thoroughly cleaned and vacuumed. There were bottle caps under the seats as well as crumbs of food. The seat belt smelled strongly of perfume. I know some of this isn't a big deal, but going into this to lease a brand new vehicle and not getting a new vehicle was extremely disappointing considering they had brand new vehicles on the lot. On top of that, there is a very annoying rattle I hear when my driver side window is down, that now I have to take to get looked at.

We had an awesome experience with Scott at Berlin City in Gotham, NH! We live 3 hours away from Gorham and we were able to talk to Scott who answered all of our questions. We had a video call so we could see the truck we were interested in buying and ask more questions, and then set up a delivery of the truck to our home. It was a seamless process and made our buying experience so EASY. Thank you Scott and Berlin City Auto Group !

We want to thank Tim Robbins for his awesome help. He showed us a vehicle we were interested in via our phone camera, as we are just over 2 hours away from the dealership. He got our paperwork filed out over the phone and Jamie finished it up with us, to include a bumper to bumper warranty. Everything was so EASY including the vehicle delivery by a nice couple, where we then tested the vehicle and signed paperwork. We never had to leave our home. Such a wonderful way to do business this day n age. Thank you so much!!!!! If your looking for a vehicle, give Berlin City a Call !!!!!

I went to Berlin city auto group last week in need of a truck(new, used didn t matter) and in the process was working with salesman John mackillop. Unfortunately my credit isn t the greatest so it was pretty tough to get an approval from a bank but with the help of John trying every possibility for about 4-5 days he was able to pull through and get me the truck I loved. I could not thank this man John mackillop enough for all of his help and I highly HIGHLY recommend anyone in the need of a vehicle to head over to Berlin city auto group in Gorham NH and ask for John mackillop, he will do his very very best to get you in something you want