Dont spend money on these machines they have a kiosks by my job. Me and many other coworkers have deposited money in our account to purchase from the min mart and have lost money. I have called berkshires main office 5x already to let them know what happened and for them to return my money and the answer the always give me is "they are looking into it and I will get a call back . Its has been weeks and it still has been resolved !
Our youth baseball league switched to vending machines a couple years ago (snack bar too much work), and Berkshire Foods has helped immensely. Very easy to setup and program runs itself, customer service usually gets back to us by next business day.
The card machine in these vending machines don't work. They take your money and don't give you a snack! I've contacted the company. I will change my review if I am satisfied with their response and how they handle the situation.
EDIT: The issue was resolved and a refund has been issued. Changing my rating from one star to four
Driver always very helpful. The company I work for has had their soda machine for several years. Recently we had an issue with the machine that the driver couldn't fix. The customer service rep was polite and quickly sent out a tech. Very pleased with the quick service.
They started out doing a good job but as time went on, the machines were being left partially empty and then after one year they (without warning) pulled there machines and we run a non-profit organization. It is a little league in CT. Who pulls machines 6 days before the season starts after you told us you are going to work with us. TERRIBLE!!
Machines overpriced and steal your money more often than they give you merch. Maintenance is pathetic, broken more often than not. I'm down about $10 since christmas.
Used to be fine with their services, the machines ran dry and someone came and filled it back up. Not a big deal since they had good prices. Then the food stocked began expiring, like a week or 2 expired not a big deal. Someone makes a fuss and they come and exchange expired food out and then double the prices. Funny the machine never runs out anymore, think people wised up and began doing Costco runs
Terrible service of vending machine, soda is always out only after a few days of them coming to fill. Manager flat out said we don t do enough business for them to stock more.....yet the machine is always sold out. Luckily leaving them for another company shortly. P
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