Worst place ever! I couldn t visit my daughter because of Covid. They never answer the phone. When they do answer they transfer for you to someone else. My daughter said one of the male staff was molesting kids. And NO ONE DOES ANYTHING! Texas children s Hospital sent my daughter to this place. I would never recommend this place to anyone else!
Worst place
We just came to this place because we were told this place helped and gave therapy and we wanted that for my sister. They then lied about my sisters case they made us wait HOURS and took our stuff and wouldn t give them back we spent 12 hours in that place they didn t let us have our phones and they didn t give it to me when i asked for it i got my phone 2 hours before we left . They forced us to stay against our own will before they did the assessment on my sister we wanted to leave and go to our physician, they told us the couldn t legally let us leave so the forced us to stay and make my sisters take the assessment the doctor Qinggou lied about my sisters evidence to make her stay at this place, to make matters worst the judge Cheryl that signed a emergency order is a lawyer, and they lied about having a court order i asked to see and told me to wait a few minutes i waited 6 HOURS and at 2 am they said they had and i m pretty sure the order is fake too, they don t answer your question they ignore you to get frustrated and seem crazy to give them more reason for them to force you to stay. They didn t let us go they forced us. I know for sure one day this place will get sued and i hope it gets closed down. DONT COME HERE, Please go somewhere else
This is one of the worst hospitals in houston or surrounding areas to have to deal with. My mom was transferred here about 3 weeks ago and protocols their are still so strict. We have no clue how our familys love one is doing ,their no visitations and no way to know her condition yet .
St Luke's Vintage hospital committed my daughter to this awful place!! I was not allowed to see her or talk to her. They took her off ALL of her meds causing her to become psychotic!! She was stable when she left St Lukes and within 24hrs was unable to function due to hallucinations etc. Supposedly Bellaire hospital had a sitter with her 24/7 but on the 5th day when I called to check on her I was informed she had been transferred to memorial Hermann hospital due to an injury the night before and NOBODY called me!!@ when I arrived at memorial Hermann to see her she was covered in bruises. Her chin was busted and she had a bump on her head. How did this happen??? To this day Bellaire hospital hasnt returned all of my daughters belongings. It's an awful place!!! Do not go there or send anyone you care about to this place If there was a lower than 1 star I would give it negative stars
This staff is rude, never answer the phones. We don't get to visit our family due to covid, now we can't even really talk to them because they never answer or get messages.
My son was transferred from the ER to this facility. On the weekend the phone just rang and rang for hours. Finally when someone did answer they told me there was a power outage due to the people in the area having a block party. The next day I called my son for 7 hours, the nurse kept saying he was sleep. I told them to go check on him because my son has not been sleep for 7 hours. A male came to the phone who was not my son, and told me he would go get my son. So the whole day they had the wrong patient!!! Today when I called the nurse told me they did not have a patient with that ID number or name. I explained to him my son came there on Friday. He then says, oh yeah he is in the cafeteria now, I will have him call you back. I have left messages for the doctor or therapist to call me back so I can know the plan of care to get my son released. My son has not been given his clothes or supplies and he has been there since Friday. He has not had a shower, brushed his teeth, or anything. This facility needs to be investigated. Please don t send your family here. Voluntary or Involuntary.
The staff went by the stigma of my issues and they talked consistently to each other about patients while in the room with other completely different patients
They lied to each other about my behavior just so that i would continue getting the cold shoulder from this nurses coworkers it was a hell stay
I was later informed the treatment they decided was not what should've been done
I wanted help I was there willing to do treatmeant but it didn't matter to alot of the techs and staff
One of the staff said they would spit in the only snack I could eat behind my back while complaining about me to another patient I would rate a zero if I could
Not really pleased w/ this place. They misplaced my mom's cell phone and we were told they wouldn't mail it to us, we live 4 hours away from the facility! The nurses attitudes were very short, irritable and not welcoming. Our messages almost never got to my mom while she was there. The communication even between nurses shift to shift is ridiculous. This facility was a placeholder and nothing else. The customer service/phone etiquette is poor including reception. Any time you ask the nurse how your family is doing they have terrible attitudes! This is not a warm welcoming environment. Liz the therapist on floor 6 was very helpful to my family. She seemed to be the ONLY helpful one there.
THE WORST PLACE EVER! This hospital is under staff and the tech and nurse are to busy to listen to you. I was there for treatment I wasnt getting the treatment I needed Nusres did not listen to me or docotrs. It was very overwelming expreience .Please dont place yourself or family members there.They barely do therapy and the doctors are so rude and they dont listen to you. They just keep you there for insurance money there not treating you. IT WASTE OF TIME AND MONEY. THIS PLACE IS LITERALLY JAIL AND ABUSUE YOU MORE MENTALLY!
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