Questions about Been Handled
What is Been Handled?
Been Handled is a group payment and coordination platform that operates under two service models: a branded checkout system for businesses using Stripe Connect, and a shared timeline tool for consumer groups organizing events like trips or bachelorette parties.
How does the payment fee structure work?
The platform charges a transparent 10% + $0.50 processing fee on every transaction, which is added on top of the base price at checkout and settles through Stripe Connect with a 50/50 split after Stripe's cut.
How does a consumer group use the shared timeline feature?
Consumer groups can organize events by spinning up a Been in 30 seconds, dropping in links for hotels or clubs, and uploading flight confirmations to create one shared timeline that replaces group chat scrolling.
How does a business set up a branded checkout for its members?
Businesses can collect payments from every member under their own brand name on their own Stripe account by creating a group in the portal with the party lead's email, which triggers a branded checkout link.
What are the subscription and partnership pricing options?
The subscription for consumer groups costs $9.99 per month with the ability to cancel anytime, while business partners can choose between a Boutique plan at $99/mo or $1,000/yr, or contact for Pilot, Regional, and Enterprise pricing.
How are refunds handled for checkout payments?
Refunds for charges made through a checkout link are issued at the host's discretion, but if the host cancels the Been before fulfillment, the base amount is refunded to each payer's original payment method.
Is the processing fee refundable if a payment is returned?
A 10% + $0.50 processing fee is non-refundable on any completed charge because Stripe keeps its portion of this fee on every successful charge, including those that later get refunded.
What happens if the group roster does not fill up?
If the roster doesn't fill by the host's deadline, the host is responsible for covering the difference, and payers who already paid are not refunded unless the host cancels the Been entirely.
Which payments or fees are non-refundable?
The processing fee is non-refundable, and third-party vendor charges such as airlines or hotels follow their own refund policies, while money sent outside the platform like Venmo or Zelle is also excluded from refunds.
How long does it take for refunds to appear in a bank account?
Refunds are issued to the original payment method and typically appear in 5–10 business days depending on the user's bank, with a confirmation email sent when the refund is initiated.
What tools help hosts manage event milestones?
The platform provides milestone reminders to avoid chase lists and fitting-day scrambles, and allows hosts to mark items complete to lock a historical record of the event.
What do reviewers say about the service?
Some reviewers praise the ability to consolidate itineraries, tickets, and receipts into one shared timeline, while others complain about the lack of proration for partial months on individual subscriptions.
What is the current rating and how can users get support?
The Trustburn rating is 3.8 out of 5 from 4 reviews, and the platform operates as a Sole Proprietorship with support available at [email protected].
What is the official website of Been Handled?
The official website of Been Handled is beenhandled.com.
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About Been Handled
Been Handled is a group payment and coordination platform that operates under two service models aimed at businesses and consumer groups. For businesses, it provides a branded checkout and payment collection system that routes group payments through Stripe Connect into the business's merchant account, with a transparent fee structure added on top of each transaction. For consumer groups, it offers a shared timeline tool for organizing events such as trips or bachelorette parties, including itineraries, tickets, receipts, and uploaded documents, available via a monthly subscription. The platform functions as the payments and coordination layer connecting group organizers with members, combining money collection with proof-of-payment tracking.
- Website
- beenhandled.com
- [email protected]
