I recently purchased some timber from this company...
I recently purchased some timber from this company and I have to say my experience was average. The website was easy to navigate and find the products I needed. The ordering process was smooth and my order arrived on time, which was great. However, I had some issues with the quality of the timber I received. Some of the pieces had knots and cracks, which made them unusable for my project. I reached out to customer service and they were responsive, but I had to go through a lengthy process to return the damaged items. I appreciate their willingness to resolve the issue, but it was a hassle. Overall, I would say the company has potential, but they need to improve their quality control and streamline their return process.
