Batanero Motos Review

4 months ago we bought a motorcycle in the motorcycle section and Felix and Amaia attended us, at all times it was a pleasure to deal with them, the truth that for them we will surely continue buying more motorcycles with them.
Now, when the motorcycle arrived we went to take 2 helmets to go to play with each other and with the motorcycle. We took two white NZI vintage II one with the black line and the other with the pink line, as mine had no size in store (XS) they told me they asked for it and it would take 4 to 5 days for what we paid for the pink helmet since the other one "gave us" for the purchase of the motorcycle and we took the one they had waiting for the other to arrive .... at the time we went to the boutique since they had not called us and it seemed very strange .... they told us that they had been overlapped but again that in 4 or 5 days we would have it .... a couple of days ago my partner was to ask about the helmet and that they didn't know anything about the helmet .... Yesterday I called something angry since I've been waiting for the helmet for no more than 1 month and 18 days for the ... the answer ... that they had just talked to the factory and that they will just change that model so within a minimum of another 2 months I will not have it ... obviously we have told you to return the money since it is not serious ...
Not only for the lengths received but for the treatment of one of the clerks ...
First of all, I was the client and I have every right to get mad at you after almost 2 months waiting for a helmet that I had paid in full, and not for the saleswoman in question to talk to me in bad ways and send me to take by....
On Friday 20 I bought it online and by chance they have the helmet I wanted and my size ...
Thank you boutique batanero for your incompetence, we have always bought in your boutique, yes, after this I doubt that we will buy again in your boutique ...

Very friendly treatment. Ruth the one in the clothing zone of total confidence

Terrible customer service, very rude and poorly educated saleswomen.

Very good material, very attentive and friendly shopkeepers and with knowledge of the product, always willing to help you out with doubts

This morning we went to get a helmet, they have treated me so well that in addition to the helmet we have taken water clothes, unbeatable prices and first class treatment, we will return.

The girl in the clothes shop super edge, unfriendly and chulesca

Great local, years of experience where they will advise you on everything you need in your motorbike equipment in its great exhibition.

I have bought some alpinestars shoes with attention and a very, very competitive price.
I have been a customer since I took my first motorcycle with them more than 10 years ago and I have never had a problem.

Very happy with the purchase and the treatment received, very comfortable at all times I am very hesitant and try on clothes without any problem. Nice shop with a wide variety of products, expensive yes, they are good products and different brands and the good is paid.
I will return without a doubt.

Always trusted store !! Susana is a great professional who knows what she is talking about and what she sells! She not only sells, she is a lifelong biker! For me ... very important! Knows and understands the needs of each one @! A 10 !!

Very good attention and attention. The choice is also very wide and high quality

Very good service and prices
The workers are very good people, it shows that they like the subject of motorcycles and offer you reliable advice.
I always see them with a smile and that tells me a lot.
Every time I go I feel at home

Bastabte expensive, you have to go on offers to catch it at an acceptable price

Very good attention, they have any type of equipment or complement that you need

A very bad deal. They tell you about their product and almost force you to buy it. Once they have shown you their best product, they destroy their other products so that you do not buy anything cheaper (even in their own store). They seem to do you a favor by selling you and treat you arrogantly. Everything works great if you buy, but if you have to return or change they will take your teeth out. On another occasion, they almost made me pay an advance for bringing a size they didn't have for me to try on, if I didn't even know how I was going to stay! . I'm not coming back anymore, 100 meters away there is a store that goes around a thousand times in all aspects.

I have been a customer of them for years, the service has never been good because they are quite arrogant, especially the boss's daughter, but I liked to buy in the store because of the variety. Last week I bought a motorcycle jacket and went to return it two days later to exchange it for another with greater protection (and price) but my surprise was that they neither refund my money nor change my jacket. Of course with the ticket and all the labels of the garment. Boringly and without the ability to dialogue, they refuse to give me a solution, claiming that the labels are detached from the jacket (they are missing the plastic strap). I have asked for the claim form and I will fight for my rights, but they have already seen me, I will never return. I feel cheated.

09/02/202 Edition in response to the owner's response:

Pro clients? One day a year you start answering customer reviews (many and all good coincidences in the last week) and now you tell me that I can contact you by your email address, when you showed no ability to speak in person. The jacket to be returned was unused and you know it, only tested. The justification you gave is that it did not have the label attached to the garment. Besides, it was not my mistake, but rather that I allowed myself to be misguided by your partner. I wanted a mid-season jacket and not a summer one. Anyway, my biker fashion store is now Velomoto and it's very close to you.

Pretty product range and good exposure, but very expensive prices.
The very regular treatment.

Probably the best motorcycle shop in the north of Spain, a lot of variety of products, the shop very very pretty, very good service, prices ... Simply the good you have to pay for it.

Motera shop par excellence in Donosti is so up to date, the close and good treatment

I bought a 125 mitt, the bike is what it is, you can't ask for much. But the service really left to be desired. We notified in the morning that we were going to pick up the motorcycle in the afternoon, they told us it was ready. We appeared and the bike was out of gas, without battery, the clutch released, the gear lever out of adjustment ... Anyway.
Of course, the clothing store 10/10, incredible service.

Great variety of products and great attention and advice. I'll be back for sure.

My personal experience has been 10 since the advice to the availability I would buy again and I would recommend this store 100x100

Very good attention. In terms of quantity and variety of equipment is really good

Very good service and after-sales attention a little more follow-up after delivery is missing

I bought a motorcycle a year ago and it has not given me more than problems. I take it to be repaired and they return it to me as is. 3 times the same. They are attentive and friendly people but I feel that I have been dubbed.

On the other hand they have a store of accessories. I went once to buy a new helmet but left the premises without her for the treatment received. I was stunned by the way he addressed me.

Very bad treatment of the saleswoman, I went to the person in charge and more of the same .. Something unimaginable when it is the daily bread for which we work .. Enfin .. I will never return

Everything is great!! Specialized treatment and always with the greatest update of the market in its products and with many offers. To repeat without a doubt

The visit to the store has been quite an experience. And with the clarity and professionalism that they have attended me. Highly recommended

Wide variety of top brand products with good deals. Always with a great treatment from Susana and her entire team. Without a doubt our reference store to acquire our motorcycle equipment.

Wide range of products and good quality, rather expensive prices, the workshop service could improve if they give more explanations about the operations performed on each motorcycle

The treatment has been very good That there to say very nice

Good advice of motorcycles Felix I think he is the son of the boss and very attentive in all the mechanic is a big one knows of motorcycles and leaves them ready and well arranged with respect to the clothes helmets there are two girls at least before the two know what they sell you and they advise you very well there is one who is complained about one of the girls is also the boss's daughter therefore the father usually walks around there is going from generation to girl would have a bad day because they are super nice and control the subject to perfection of motorcycles and everything you would have to see the daughter as she takes any motorcycle is a craz and that they continue selling so that you will not have any problem with them

I did not like the visit, the very aggressive commercial

Boutique where to buy everything for the biker and his motorcycle

The truth is that I am very happy. I went to buy some motorcycle jeans and they gave me great advice and in a moment I tried them on and that's it. The aesthetics of the store are very cool and I try 10! I will return without a doubt when I need something although I have to travel 100km, so I take advantage and see Donosti.

Excellent advice at the time of purchase, I am new in the biker world and I felt well oriented as to what I should buy and the qualities of the materials.

Fantastic attention, I was a little lost about the equipment I needed and they helped me and advised me in everything. Very personal and friendly treatment, the girl pending all the time.
I will certainly repeat !!

A good place to equip yourself with everything you need to ride a motorcycle. Very good products and very good attention. recommendable

We needed new helmets for the bike. Magnificent attention. We have visited many places. None like this. There we have taken the 2.

We always find what we need, they have a wide variety of top brand items. Extensive experience and personalized advice.

I have been shopping in the store for about three years, I met her in passing, but from the first day I entered, just to take a look, every time I have to change clothes, boots or gloves, I do not look elsewhere. Whether due to variety, attention or quality, I always find what I am looking for.

I had a bad experience with them some time ago, but I admit that I recently returned, and the treatment and the product have been great. I will definitely go back

Unfortunate attention, when trying to buy some gloves, do not end up buying.

A great shop of a lifetime in Donosti, a wide boutique assortment and a deal of 10. Recommended 100x100.
Big family

They always treat us wonderfully. Especially a boy named Jon. A charm. We buy a scooter with him and whenever we go to revisions, he remembers us and takes care of us. When employees are chosen well, the rest is rolled.

The best motorcycle shop in donosti on the way to clothing and accessories

Very bad experience. I bought a motorcycle a year ago and I started with battery problems and they tell me it does not come under warranty.

Despite looking at the purchase of a motorcycle at your dealership, the price offered for your old motorcycle is a laugh. I will never return.

Excellent and very close treatment, 100% recommended

Bad experience. I have bought several things in this store. And I went with a helmet problem and due to lack of a ticket and guarantee they couldn't fix it. Still I asked for a quote to fix it. This was more than a month and a half ago. And it doesn't look like it has to contact me. The boss's daughter, apart from not finding out, has little professionalism and very little training. Above the first thing that tells me: this helmet you have not bought here.
That you are not alone in the store !!! It was sold to me by someone else who is much more qualified than her. But of course, these qualified people will not last long, for others who do not have two fingers of a forehead.

August 28, 2020, 12:50 a.m.
To the answer of the supposed professionals.
I would love to know how you can demonstrate what you say about the message you have sent me. For my part, I have not received anything and let me doubt that you have done so.
If you were so professional you wouldn't get so many bad reviews.
You have simply wanted to look good by questioning other clients that you have done well and that is not the case. Have a nice day, professional ladies.

A great discovery to buy all the equipment I need for my motorcycle trips. And always well received with a smile.
Nice to buy there, I will be back.

Very good attention from the moment you enter. They know what they sell and it shows, they advise very well and are very friendly and close. Add that hygiene measures are strictly adhered to, whatever you try on. We will return for sure

Buying motorcycle helmets It is worth going only for attention.

First time I come, doing 240km because they promote teber material for all types of bikers and arrive and that there are no women's overalls, only sanity jackets and above they tell you how good ... Some of them are man's.

Well, the truth is that I doubt it will come back simply because of the lack of attention and then ask for an accessory of a brand that works and has no idea.

I think that whoever is in charge of a certain specialty business should at least know the accessories and accessories for the monkeys with which they work.

And since they do not promote that they have everything when at a feminine level there is absolutely nothing of good equipment.

Only sanity jacket and boots ......

And the interest to the public and to the. Minimum customer

What a disappointment after 240 kilometers

They have clothes. Great variety and you can try on the sizes of clothes and helmets. It is not a cheap place but they have a high level of attention.

Horrible customer service. Instead of going to buy, it seems that I went to ask. I will never return

Good store Great attention and of course always a great smile.

Very bad customer service, made me feel very bad with his comments, and despite telling him, his response to what were very bad dates and what are overwhelmed ... I am not to blame for what is wrong ... A if you do not pay with customers ... I found it very strong nothing like that had ever happened to me .... You have 200m other motorcycle shops with better treatment ... Greetings!

The super nice treatment .... and they also inform you, they advise you that you spend ... that's why I give 5 stars.

Perfect. Great professionals and bikers with passion and heart. The attention to the very careful people as you would like.

They give very good information, they get involved with customers and they have very good quality.

Many options a very good understanding of the staff

Great professionals and close treatment. Variety of products and availability of big brands.

It is not cheap, but they have everything and they advise you well. Highly recommended motorcycle equipment

One of the motorcycle stores with the greatest variety of products

I took the motorcycle to repair the workshop they have and, after taking it, they called me on the phone and put on a show saying that they did not repair it for no reason. A little over two months went by and they called me saying that I had already fixed it. The bike gave me impeccable and perfect repair. Reasonable price for the repair. If it had not been for the show and what it took, they would deserve 5 stars.

Every time I'm interested in buying something, they scare me. Bad attention and bad advice. It seems you are doing yourself a favor

Good treatment and better advice. The best motorcycle store in donosti. Happy with my new helmet !!!!

A lot of delay for the workshop, bad repairs, I treat the bad client. I went to another workshop and the next day it was solved and they wanted me to wait a week.

Very attentive staff. Good professionals and good advice. A good shopping experience.

The after-sales service and the workshop is a real disaster ... with how quickly they sell you a motorcycle ...

Apart from the large selection of items, the staff suoer nice and attentive willing to explain any questions

Lousy customer treatment, they treat you with pride and it seems they are doing you a favor by letting you shop at their store. They tell you what interests them about the products, regardless of your opinion about it. Despite all the bad things, they have quality items and brands.

Very good deal. They explain and teach you in the best way. Recommended