Bank of Brazil Review

Completely inaccessible, attendants do not answer or hang up in the face.

Guys to update your CPF registration, you don't have to go to BB branches first, you will pay a (unnecessary) fee of seven reais. The service is very slow (I spent 3 hours at the agency) and the employees do not know how to inform or proceed correctly. The result is that the employee (who was unable to complete the registration update), referred me to the Ipanema Federal Revenue and wrongly told me that there would be no need to schedule. I was not answered and lost 2 business days with these attempts. The employees at this agency have no idea what they are doing. The CPF is free and requires no pre-service. Schedule and go straight to the recipe!

Good option to withdraw money in case of a family emergency, or to do some shopping at local stores.

Terminals falling apart and malfunctioning. No employee to guide, the customers themselves organize the queue and indicate which terminal has printer running, withdraw, biometrics ... Seriously, it is the WORST BANK OF BRAZIL AGENCY !!!!!!!!!

Poor care do not solve anything do not know to explain anything.

Very slow in attention!
The truth can be expected to take a long time but there was a lot of bad experience, there were not many people and there were several who were attending ...

accessible location many ATMs right in the Copacabana shopping center

STAY AWAY! THEY CLONE CARDS! I had 2 cards cloned here in 3 weeks and also a friend had his card cloned here as well. This agency is run by the MAFIA, stay away from it!!!

THE MANAGER IS A WASTE. MANY EMPLOYEES AND SLOW ATTENDANCE, NONE OF THEM HAVE THE INTENTION TO HELP YOU, WHEN IT IS ATTENDED THEY DO EVERYTHING TO TAKE YOU AWAY FROM THE TABLE OF THEM, THE ONLY EXCELLENT EMPLOYEE THAT HAD WAS RAFAEL AND DRAWN IT ..

Although the staff are helpful, the time taken to attend the management is about 1 hour because sometimes there are two managers attending and depending on the day may have a longer time.

Good service. Whenever I go there, I am well attended by management. Up to the present date, I have no complaints exactly. Observation only during office hours to the public q is reduced, as now in the pandemic it is closing at 14h. The q causes queues. Inevitable! However, there is an organization, there is a queue for access to cashiers and another to talk (resolve) with management. Client Stilo also has specific service at the agency.

ONE OF THE WORST BANKING AGENCIES, FROM ONE OF THE WORST BANKS IN BRAZIL. Simply pitiful. Grumpy attendants, managers who do not lend themselves to good service. This agency and its employees would need to go through RECYCLING URGENTLY !!!!

So many of the ATM machines are broken it's unreal. Almost always long lines. Avoid if you can!!

Large, well located agency in the heart of Copacabana.

A bank with all the problems of a bank. Queues and a lot of people

And the worst agency in terms of service.
Manager who does not return call and solves nothing. Size neglect with the customer. If you need anything urgent forget that this agency does not give a damn. We are more than 20 days trying to resolve a transfer. SLOW

THEY CLOSED THE TARJE ON THIS BANK. I DO NOT RECOMMEND THEM TO ANYONE