Of the five clerks at the house, only two take over the cases, the others do not work the pointer, the boss smiles all the time with the hours in the queue. A good manager needs to solve this kind of situation, especially at peak hours, under any criticism and lack of clear interest from the manager of the agency
It's a disaster out there. I tried to close my shopping card, which, after 9 trips to the agency, I failed. Almost every stage of the whole process didn't last as long as I was told. The main reply I heard was "Come tomorrow, maybe it will be ready". Full of incompetents.
Very satisfied due to the involvement of Mr. Vasile Rares!
I had a credit. I came after exactly 45 minutes, expected to talk with a "lady" called Andreea Coseru or something like that. Bloody and tall, heels and with a star attitude completely scarred by the workplace.
I completely mistaken my request just to find out the next day from the Bt in Vivo, that the credit was not closed, she had gone on weekend without having to pay any repayment equipment.
Andreea was miserably miserable and sour.
I will file a complaint with Banca Transilvania. Such employees will destroy the good image.
She is a "lady" who is still walking around and asking you why you stand in the queue ... because of it I lost my turn (I do not go into details) and I stood an hour to not solve anything ... if see this "domnisoaro" please resign and go to market, you are not diplomat at all, my dear!
Merry Christmas!!!
In legal persons the first person at the counter did not know how to issue the tickets and the one who had to help the story with a colleague asked me to wait for it I waited for 10 minutes when nothing really happened that I left
Half an hour at the queue to tell me, smiling, that they do not exchange Norwegian crowns for which they posted the exchange rate at the entrance
I tried to make a buyer card with an appointment because I first applied online, but when I arrived at the headquarters I was told with an arrogant attitude that I also needed some documents, although this process does not require any documents.
Miserable service and respect 0 towards customers. Take advantage that many people have an account with you and they have to do operations but you will not care about the customers, you will beat them! Huge queues whenever you go, counters with employees, but who do not take clients to have another job, bored and scarce employees who speak rationally and superior to their clients. And it did not happen just once, if it was so I would not have given 1 star from the first (sin I can not give 0 stars!). The last time was an arrogant and stupid grown up named Viktor Janos Varga. Shame on you! Make them training and teach them how to behave and how to talk to the clients, that if they would not have income!
you should choose employees carefully ... today I wanted some information at the credit bureau ... and the guy there was talking quietly on the phone ... as if I had not been in front of him at the table ... I wonder if it takes longer to talk and answers with naughtiness .... ashamed ... than with such employees you'd better put robots ...
Staff who do not provide enough information, unqualified and arrogant. Very long waiting time.
On what criteria will you choose employees? Who is more indifferent, indolent and naughty with clients is hired on the spot? This bank unit is a gameplay game against customers. You have some lazy and indifferent employees at the clients' needs, moving at the speed of the snail, creating tails and long waiting times. Not to mention the mistakes we make and which no one responds to, the bad customer about money, nerves and time has to fix them. Of the 5 counters most of the times work 3, between 2 clients the employee talks with colleagues, hits, goes back, stays and counts the papers, does not matter that there are huge queues, good minutes pass until the next client takes over. It's really crazy and totally insensitive to this branch !!! And I see many reviews that signal this. Will not it really care? Do not even try to improve anything? Deplorable!!
I tried to get some information by phone and no one answered! thank you bank transylvania
A new look, extremely bad services. Sin of rebranding ...
Recently I applied for a shopping card at the unit in Iulius, and after approx. 7 days I receive an SMS that can be picked up from the requested office.
Everything good so far. Returned, I request the voucher, approx. 5 people before me, seeing that the waiting time is high, I decided to see my work and return in 30 minutes. Come back, the same people who still stand in line.
I left, returned the next day, hoping that last day was an exception. But unfortunately for my time, the same scenario.
I said that the weekend could not be the same, returned on Sunday. Dreamingly, no one stands in line. I request the waiting receipt, I am quickly received by an employee, who announces that the shopping cards are only issued from Monday to Friday.
Bad communication, I should have received in SMS the days / hours when I can pick up the product. Plus, it doesn't seem normal for someone who applied for a card to wait for clients who apply for 30-year loans.
Very fast online banking and low fees. It has been my favorite bank for many years
I wait almost an hour to be taken over ... it would be good to pay triple the only competent employee who has to train his new employees ...
They change to a new look recently which is ok but it is a very crowded place, sometimes there are very long lines and a very long waiting time.
He works a single fatigue on the counter (cashier) and has many stories, the tail as if it is not over. I understand that it is at work, but a little moving my tired p @@@
In 2 different days I tried to deposit cash in my own account at no less than 4 atm from various locations. All were BT express plus. One of the locations is this. I didn't succeed in any of them. Either the transaction fails, or they have an error on the screen, or they have the screen locked on certain menus. I moved from ING to BT in the hope that I would find better services but I made a colossal mistake. The agencies I went to were closed on weekends, so the ATM was the only possibility. Very disappointing.
Very bad services. You have to wait 40 minutes, no matter what operation you want to perform.
Good services provided by competent, attentive and friendly staff. The space in which it operates is well arranged. Enough ATMs. Despite the fact that the mall is quite crowded, I rarely had to wait at the ATM.
It does not seem ok to wait almost 1 hour and a half to deposit some money in a client's account. It does not seem ok to me as an employee from house no. 4, between clients to take over someone else even for a few moments, and then to exchange money to someone who did not have an order number. Zero respect for the customers in the store. Write down -1 if you can
It's moving tremendously! Once leaving a customer of any of desks and until it can go next move invariably 4-5 min. After each customer include money in the house, looking at the computer for long minutes, get up and go back, etc.Si plus some operations take precedence over others. True Lips !!
Very long waiting time, bank employees are not friendly.
Those here do not know how to subscribe to government securities. After 1 hour of waiting, there are still calls without any result! Why would you promote yourself as a bank with such services since no one is able to do that?
Arrogant staff and disrespectful to customers, one of the employees eats a banana there behind the counter without problems!
3/5 desks actually doing work...moving in slow motion. best bet to go to a smaller neighborhood office . Such a waste of time.
bancatransilvania.ro
