Baldwin emc Reviews

wont say they're a 1-star company, but their operations, speed, responsiveness, etc, are all pretty lackluster. Never had a hurricane/storm related issue, just random service and billing related issues.

At one point during renovating my rental, I threw the MAIN breaker (ie: power was hitting the unit, but the meter shouldnt have moved) for nearly a month. Powered for 3 days, that was it. Monthly bill was over $200, $30 higher than the month prior. If you research them at all, this is common practice - estimating your bill based on your neighbors. I asked that they actually read the meter, and they said they had. I said "ok, well, I used $200 of power in 3 days in a 900 sq ft condo. That'd imply I have an 800 amp industrial breaker in my 32 year old residential unit, and somehow used the equivalence of a dozen 1600 watt microwaves running full time for 3 days. Have a supervisor with a calculator handy?"

They came back and reduced the bill to $38, which still seems high, but honestly.. what can you do? Yay the state of utilities in this country.

When you mail the electric bill to us and I conveniently Pay On-line, why do you place a "check" mark on screen to withdraw payment from our checking account? I don't want anyone to access our checking account! It's happened twice now. 2 too many. I have to erase the mark every month. The Orange Beach (Beach Express)EMC office is great. They are very helpful and hope they can resolve this problem.

Very kind curtious support friendly customer service great electric company

I have been a customer for 2 years and have always been helpful and professional.

Because of their incompetence in being able to correctly obtain my credit score, which is GOOD. I was forced to pay $385 to change service to my name. I wish Alabama Power were in this area, because they have great customer service and know how to CORRECTLY run information. This seems to be a crooked company out for themselves and nothing more. I am sure this will be very unpleasant to deal with while we live in this area. I do not appreciate being made to look like I have horrible credit.

Had these guys for years. My powers off even though I paid. Called back to see what the problem is. They are working on it. Do you have a time frame. No they are working on it. So I am currently sitting in the house on my off day and can't watch my TV. Thank you Baldwin Emc for caring about your valued customer.

Everyone at Baldwin EMC has always been kind and helpful to myself and my husband. Very nice and professional staff at the foley beach express office. Even when I paid my bill in change and was embarrassed about having to do that they were so very nice about it . I can't say that I would have had the same attitude of kindness that they had if our roles were reversed. Thank you kind ladies, I was having a really bad day and you made it so much better just by being nice and treating me with respect and that meant so much to me. God bless ya'll!
Nikki Rhodes

Miranda is the SWEETEST receptionist and I hope she stays at this company! She is always so helpful and sweet when I call in! I literally find myself hopeing Mrs.Miranda answers!

Total professionals, had a few minor issues along the way but their employees were awesome at running down the issues and following through!

Lack of concern for their customers. Holds electricity hostage as a tactic. If you are unlucky enough to live in their service area, I feel for you.