BAILEY NELSON LONDON LIMITED Review

Bailey Nelson came to our rescue when my Dad had a fall in lockdown, broke his glasses and, of course couldn t travel to London to get a replacement set sorted. In addition, my Dad has dementia associated aphasia and has associated anxiety. I called the branch he d been to the year before to get eyes tested new glasses (I m a loyal customer and got both my parents to get eyes tested / glasses in the past 5 years). The team at Covent Garden simply couldn t have been more helpful, understanding and simply wonderful. I cannot recommend enough- not just frames and lenses and the designs are wonderful. I ve been a fan for years but the entire customer service, focus on my Dads needs and problem solving approach has been AMAZING. Don t hesitate. The wonderful design is matched and bettered by the care and attention they afford to their clients. 100% praise indeed. Thank you B-N xx

10/10 about sums it up!! Very affordable and well made frames with Essilor lenses that fit me really well tick the first box.
The customer service was exactly what we all want from a business; polite, attentive, helpful with plenty of communication.
I will definitely be going back for a second set.

The glass frame was cracked within the warranty covered period however Bailey Nelson refused to provide a replacement. As you could see from the photo, the leg is thin and the crack occurred around the bolt which Bailey Nelson insisted neither their design or manufacturer fault. After a frustrating time spend in the store, they promised me to forward my case to their head quarter and get back to me but I never received any email from them. Nice design and very light. But NOT DURABLE, NOT REPAIRABLE.

I picked my glasses and they were very comfortable, light weight and vision is very clear in them. I have to thank the staff for helping me with my choice as it s always hard to see yourself exactly how others see it.

Value for money is also great as normally glasses can get quite pricey.

I have recently had two eye tests and purchased replacement glasses at Bailey Nelson. Everything was super-efficient and thorough. The optometrist was extremely good and the eye test was free. I find all the staff courteous and charming and the glasses stylish. Cannot recommend them enough.

I am very happy with the service at Bailey Nelson. After a comprehensive eye-test, I chose my glasses. They are stylish and don't irritate my skin, which is sensitive. If you want hassle free specs shopping, this is the place to come to. The staff are friendly and helpful.

I went for a free eye test and to purchase a pair of glasses. The optometrist gave a comprehensive test and was very friendly. The staff were amazing and helped me choose a pair of frames that would be suitable for my prescription and to suit my face. Highly recommend! :)

The team here are absolutely fantastic to say the least. The small team are so friendly and welcoming in helping you pick the perfect frames for you taking such lovely pride and enthusiasm in their work. The optometrist Natalja was very thorough and informative during my appointment. I highly recommend this place for the outstanding service I experience on every visit.

Great service. Super friendly and helpful staff. I had a free eye test with the optometrist and she was patient and took the time to clearly and simply explain my prescription. I would highly recommend. Thanks guys.