Really disorganized. The layout of the airport is also horrible. There is no sitting space for passengers waiting at the gates for boarding. Ryanair made it worse. The worst airport I have been to.
The toilets are disgusting.
And once you got through security there is no smoking area. Strange that 99% of European Airports cater for all their Customers.
Where do I park for half an hour to get someone? It has never been .... will land with Ryanair air
Overcrowded, not enough facilities and further delays on our return due to overcrowding and no stand available. Avoid at all costs
Absurd place the checks are carried out in 2 people with 5,000 people in a row, people who do not have bracelets, necklaces, rings, belts, nothing go to the scanner, I understand since they have scanned 2 times that they were the tattoos that disturbed. in essence I left Mile end at 16.50 despite being in perfect time and I had done online check, they made me miss the flight Of 20.05 to Pisa, to get to the gate I think there is more than 2km. to pass between absurd shops that only serve to make absurd turns and get to the gates very far late, not at all functional, there is no assistance, there are only people who despite working at the airport speak only and exclusively and rude mind his language. go to this airport, don't go to England, if you don't want to spend a weekend it's scary without having done anything and being in the rules.
Quite a pleasant airport, has definitely improved a lot. I really like how they've changed security so it's not as stressful anymore.
Worst airport I've ever been to. A surreal Kafkaesque nightmare of almost tragi-comic proportions - almost. A genuine, bona fide marvel of sadistic incompetence and mercenary commercialist aspirations. The place offers a harrowing, nail-biting exercise in avoiding multiple nervous breakdowns.
Unsure why you have to put your liquids into a silly plastic bag when you're under the limit. There is also a considerable walk through the multitude of shops before you hit the cafeteria and eventually you're own gate. This makes walking to your gate after the frustrating and slow security check, annoyingly long and unnecessary.
The signage didn't feel very clear. Or maybe there isn't a way to connect flights without checking out. Departure lounge is alright though.
Good airport for airports, being quite small. The only flaw (but probably caused by maintenance work) is the sign that it was not very good ... but in any case the road is not difficult (and co if I could I trust that you do not miss)
Baggage recollection is a bit confusing because there are so many belts nearby but it's not a big problem.
Another critical aspect is the absent benches before the security checks
Friday 16th Sept. Easyjet flight 3116 ontime would have arrived at 23.10 but had tocircle for 10 mins, then onto transit train held on there like cattle ,babies crying ,very quick through immigration but then but then we had to wait for 40 mins for our bags, even Easyjet came on tannoy to apologise for the delay I suppose not enough baggage handlers as it was not just Easyjet, but hey we are not finished yet! we have more misery mid stay car park bus transit should be 10 mins, waited over 20 mins by a driver that seemed to be half asleep should have stopped bus at H car park bus stop 9 but drove past I rang bell in the end and the had to walk back to bus stop 9. What a night ,after Malaga airport Stansted is like a third world one and gets no better
The airport has suffered through covid 19 however an airport with high charges for parking,ignorant staff and to be honest the place needs people person not just a number from the European Union whom couldn't care about customers especially British ones
As much as I love to hate it I have actually never had a single issue getting through this airport smoothly.
Has been heavily upgraded - so much SK that it rivals Heathrow now in fanciness. Train connection is brilliant too.
After walking from the over priced car park as there was no sign of a bus you find that departures are right over the other side of the airport. Having negotiated the security, which to be fair was quick and painless, you have to pass More
I would rather not give a star at all ... Stansted is a complete desaster and travelling with Ryanair a real nightmare. I guess paying a cheaper price means also to put up with a horrific service. I have never seen such a big queue at customer service because of passengers who have missed their flights due to check-in problems.
When I travel with other companies within Europe it is always enough to be at the airport two or one and a half hours before. Not with Ryanair. Even not when you did the check-in online.
I recommend everybody who has become a victim of the (so called) low fares to be at the airport at least three hours in advance otherwise you wont make it through the checkin and the security on time. The gates close half an hour before the flight and at the end you will end up at a long queue with other passengers who have "missed" their flights because they were on time at the gate. You will end up paying a much higher fare for a short flight - I guess thats the way how they offset their low costs.
My brother just noticed that the Braille on the bathroom signs is neither raised nor carved but just printed on, so it completely defeats the purpose... what a curious thing!
Other than that, Stansted is alright as long as one plans ahead
As airports go it's OK. The new shopping experience is a pain having to go past all the shops to get to the aircraft I can see this being an issue for families. Lounge service is OK see separate entry. Do leave time to get to your gate as soon as it's shown on the screen 55 - 59 are a good 10 mind walk.
Long distances to reach the boarding gate approximately 10 - 12 minutes
Typical ignorant Spaniards miss the flight because of him and no one else and blame the others hahahaha I've never had a single problem. Only complaint is that they could put more benches to spend the night .. very well stansted airport
Garbage airport flown all over the world this IS THE WORST. Wait an hour just to get through customs. I saw a lady miss her connecting flight to Portugal because you have to go through their stupid customs even if you're not actually visiting the UK. And they only give 4 hours of free Wi-Fi. GARBAGE AIRPORT.
Well done Stanstead airport. Hearing Santa while gathering my stuff after security check made me smile!
It seems to take so long to get anywhere. Not so clever for us with walking and standing difficulties.
Honestly, the airport has pleasantly impressed me. It has everything you need in a corridor that leads to a "square" where there are gastronomic proposals of chain and not. The intra-airport shuttle service was excellent.
Very poor airport. I have never seen such a dirty airport in all my travels. Seems that there is a severe lack of cleaning staff. Also severe lack of seating! Security queues are always long, even during off peak times.
Big airport but well cared for. Nice service. Everything a big plus
Horrible airport no one to ask for help. We arrived 3 hours before flight and almost missed as was told to clue in wrong place . if you our not experienced at airports and have a family stay far far away. Gatwick is so so much better
Really, security is a very dark point of the airport: the staff is very slow and prefers to talk about looking after passengers waiting to get on their plane. I had to stay 1h to safety because of various technical problems (it can still pass) but mostly because the security officers decided to check all the luggage and without too much hurry. In addition, they are behind the counter but only 2 are in charge of the suitcases while the 3 others are behind discussing between them and to those who are themselves checking our luggage ... really one of the worst airports that I did !!
My expensive make up was stolen from security it ruined my vacation it's just so sad when ur being a responsible citizen n following all rules declare ur items only to be stolen from the security tray.. very disappointed .
This airport is about 65 km from London, and getting to the city is really complicated. There are two ways, through the train, which has a crazy price, more than 50 euros per person x return (the price varies if you buy online or on arrival) or through the bus, National Express, slow, about 1 hour and a half but much cheaper. (I recommend buying it online, even in this case you save a lot of money), I also add something very interesting, that from this place you can, without spending a fortune on trains, also take buses that go to other cities in the United Kingdom, I saw on the billboards direct connections to Birmingham etc. That said, everything is neat, and in my case the controls are very fast and effective and not too invasive. I also add that the staff has always been kind. The only negative is the prices of the stores a bit 'expensive, and do not change the money in money changers (in which there is written commission .... and .... I think) because they eat too much in the spread of currencies.
Actually, less than a star!
The security control is extremely slow because the staff makes chilled small talk (the flight has already been called and we were there with enough time buffer).
Then you are led through the Duty free area for an eternity and then you have to walk ten to fifteen minutes to the gate, or race (which is not easy as a person with a backache ... Conclusion ... ten minutes before departure we were wet sweat and moaning in the plane
Construction underway for quite a while and the airport suffers as a result. Does not post general gates ahead of minimum time requiring you to wait at central area and rush to gate which usually takes some time. I've never experienced a speedy queue on security: I appreciate this is a "necessary evil" but Stansted seems slower than many other airports I've been to. Airport saved by merit of being serviced by many Ryanair destinations.
Airport, where you can spend a good night. Large shopping area behind the security gate.
Many people at sprint to connecting flights. Arrivals and departures are handled via the same rooms. Therefore I had to pass through the sec check twice because I made a wrong turn and I no longer believed that I wanted to leave and did not arrive. The whole airport is rip-off. Hardly seating. Pusher columns in duty free. Everything too tight and dirty.
The worst travel experience I have ever had, and we fly a lot. The Ryanair check in is appauling. We had to queue five times at four different desks just to check in and drop bags. Never have I observed such chaos and confusion at ceck in. Whatever happened to helpful staff on multiple desks and a queue of travellers? The self check in machines stood practically empty as the travellers were stuck in a bottleneck of confusion with the staff. To be fair to the staff, there were a few helpful and friendly ones who actually knew what they were doing. Thanks to them we made the flight. Going through to security was traumatic. With a toddler asleep in a pushchair and two older children we were directed through the easy access line only to be met by an extraordinarily rude unprofessional employee barking at us about being in the disabled lane, closing the lane and removing us to join the general queue. I do not mind being in the general queue at all but we were directed through this lane by her colleague and all she needed to do was to ask us politely to change lanes. This is the opposite of how she handled the situation ... An unpleasant experience. If you do actually make it this far you then have circles and circles of shops and cafes to navigate with no obvious end, adding further stress and unnecessary delay. I will never fly through Stansted again and would advise others not to either, unless they have a spare three or four hours before the flight and enjoy chaos and persecution.
Long queue's for buses to long stay car park and no order of loading just pushing in
To much people waiting
Big delays on the borders
Just starting to ramp flying back up again so not many flights yet at this time. Therefore still really easy to get in and out of the airport. But that also means most shops and restaurants remain closed and services are limited.
Car park was quite full but apart from that a great little airport.
Ladies luggage came out all open and broken my baggage was last made me late for picking up my car
Too many people, rude staff although I would be rude if I had to work in Stansted
Horrible experience. Huge number of people crammed into a small area, herded past shops, not nearly enough seats. Everything geared to getting people to spend in shops. Not used Stansted for a few years and it's actually got worse in every respect EXCEPT for the security checking area, which is now fast and efficient.
Very lovely staff at the check-in and security at Stansted Airport! Made us smile when we had an early morning flight a couple of days ago. Thank you very much! :)
i forgot to say... u should do something with that terrible smell ! is everywhere
The worst staff at security. Rude and unpleasant, seems like army and police academy rejects!!! Never that I ve seen such an approach to travellers/customers on any European airport. As if we were all dangerous criminals as soon as we step on to departures... Add two hours for queueing up for your morning flights.
What I don't understand is why the airline don't pay for compensation when the flight is delayed but when you miss your flight for any reason you pay dearly for it
Excellent low cost airport but to get there is a mess
Way better than it was before. At least you have a seat now.
I regularly fly to Europe from Luton, Gatwick and Stansted. Have to say that the security is by far the most unpleasant at Stansted.
Although it is overcrowded, the airport itself looks clean and the facilities are easily found.
It is a place where you are treated like animals there are no places to sit and a sick person like me has to stay all night standing up I'm sick ..... first it was not so sti English come back instead of going on and then they say Italy ....
Gone downhill massively since the BAA days. Every square inch now a shop, with a massive walk through them all to get to tiny overcrowded waiting area. No trolleys in baggage reclaim today.
Disgusting toilets, disgusting attitude of the airport staff when flight is delayed by 5 hours. The two stars are for the lovely and helpful staff at Boots, Wetherspoon's and Itsu.
Most horrible airport i have ever been. During the night stay departing area was closed. No place to seat. Security guys screamed on passengers because they was laying on the floor,so rude. I would NOT recommend this airport. NEVER NEVER go to there!
First off, I had no idea I was flying out of this airport when I purchased my ticket to Istanbul from "London". Turns out the airport is extremely far from central London, the staff is unfriendly, and the labyrinth style layout is awful. Yes it was my fault for not noticing what airport I was really flying out of, but avoid this one at all costs.
Easy to use, obviously it is a commercial airport where they use the trick of alerting you to the gate assigned to the flight just 15 minutes before to entice you to hang around shops and buy something,
Efficient train service to Liverpool road
Paid for fast track security, slower than regular security. Arrived back, waited 15 minutes for ground crew to attach steps. Very slow passport check.
By comparison, Palma de Mallorca was fast, efficient, on time.
Airport that matches the prices of its flights.
Entry: Catastrophe with understaffed but friendly passport control (minimum 20 minutes in the evening).
Connection: Lots of inexpensive buses to C. London (to Baker Street sometimes tickets for 4 euros with National Express), expensive, but pleasant, fast trains (50 m in duration, Stansted Express) every 15 minutes until midnight (book cheaper on the Internet beforehand) to London Liverpool St. Free shuttle to the Village Rental Car, from there 5 minutes by car to the M11 motorway.
Security check: For the number of passengers handled, it is still relatively quick, but chaotic.
Departure: Littered, overcrowded waiting area, where you first have to squeeze through duty free shops for 5 minutes. WH Smith Meal Deal good value for 3.99 pounds.
Gates: Depending on the number, you either have to walk a long distance or take a poorly timed train. Plan a lot of time!
Not the worst airport in London, despite negative points. Gatwick and Luton are just as badly connected; Heathrow only faster if you take an overpriced train, tube also takes 50 minutes.
Worst airport of europe: totally crowded, closes at night and you can't even get fresh water in the bathroom
Definitely improving - parking and hotel options are good and there seems to be investment into the right areas. On the downside, may as well be Cambridge Stansted given the distance from the capital, not enough seating before and after security and long queues at peak times.
This is not an airport. This is a shopping mall that has planes. Most airports have large shopping areas, but with stansted you literally have to walk for like 20 minutes to get from the security lines to the gates. Its literally a serpentine route through as many horrendous shops that all blast perfume in your face, just to make it to the gate. And it lacks both comfortable seating and sufficient seats in the waiting area, where pretty much everyone has to wait prior to boarding because budget airlines never have confirmed gates. Its literally just benches made of wooden slats. This is the worst airport I have ever been to. I never thought I would encounter an airport worse than Heathrow, but standsted takes the cake.
This must be the world s worst airport!!! If you manage to get a cheaper flight, you ll waste HOURS of your life and loads of money (you think you re saving). Nothing ever works, slooooooow, rude staff (and they are literally all idiots!), and most importantly, home of THE WORST AIRLINE in the world: Ryanair. Avoid, avoid, AVOID! Absolutely disgusting in all respects!
This place is a pit. There s maybe one bathroom in the whole airport & it s a mess. They re NOT family friendly or organized. Rude and snarky staff. We ll avoid this airport in the future.
Security was easily accessible as not many patrons at airport , guided through quiet fast , access to gates were well signed with no hassles , over all good experience
Fatal service, terrible briefing. Airport employees do not carry out their operations reliably.
I advise against this airport, it's a waste to waste time and nerves.
The smallest and most distant airport in London, used for low-cost flights. Well managed, but very expensive transport by train to central London, so I recommend using the easy-bus service, bookable on the internet and very convenient.
If you don't go to a bar for a drink, you don't have a socket in the waiting room, which seems very outdated, everyone needs to charge the cell phone, if you have to wait a long time I recommend carrying a battery bank. Then the queues for check in and controls are very long, and the gates there are some that are very far, so I recommend checking in as soon as it is enabled if you do not arrive in time. In my case it took me a few minutes at the duty free after I had to run less.
If you have to drop someone off here be prepared for a very stressful and a complete rip off experience! Due to having to pay, even if you just park up for a couples minutes just to let someone out of the car you end up spending a fortune as the queues to get out are long and you are being charged a pound a minute (after a 10 minute flat rate fee). Also there are no visible signs to say that you can pay by card so you end up stuck in the queue worrying about whether you have the exact change!
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I'm for the first time ... And everything is well organized ...
It's an airport. Having said that reduced traffic due to Covid19 means a very efficient passage through passport control luggage collection and customs.
Easily the worst airport in UK, if not Europe - Paris Beauvais also a runner in the same stakes. More an appalling, greed-driven shopping mall than an airport. Very lengthy, tiring walk through endless sales pitches to get anywhere close to a departure gate. Avoid it if possible.
If I could give minus stars I would, absolutely the worst airport experience of my life and I have flown alot, always hated Stansted but this time is even worse, toilets are all blocked and not able to use, staff are unhelpful and rude, i am absolutely disappointed
Disgusting from an airport
Used Stansted many many times over the past 10 years. Never had any major problems. Airports are chaos at the best of times.
Travelling via Stansted 20th Jul 2020. Eerily quiet, despite the fact we're allowed to travel now. Airport set up well to minimise risk, everyone in masks, etc. Went through passport control quickly and boarded without issues. Just about to take off now, all good!
Non molto entusiasmante la mia esperienza, pochi posti a sedere e code infinite per la sicurezza per fortuna hanno inventato il check in online altrimenti bisognerebbe andare all'aeroporto 5 ore prima del volo.
The worst airport I have ever departed from. It was truly akin to being in an overcroweded cattle car. Had to stand in ridiculously long lines to get checked in. There was an employee that was simply herding people. If you asked him to look at your document to make sure you were in the right line, he would tell you to get out of the line, go look at the electronic board to see if you were in the right zone, then get back in the the line.once you made it through that there was the ridiculous security to get through. I travel alot all over the world and I have never experienced a security process like that. Again, it was like heardung cattle. Then when one finally makes it through security you MUST go through a very large circular Duty Free shop that never seems to end to get to your gates. The worst expirncd I ve ever had. No one was being helpful at all. I will avoid that airport for the rest of my life!
Is big. There are many bus options to get to London. We use Terravision without major inconvenience. Recommended.
Not too much people are flying so far, everything is quite fast
Many good safety measures, not quite busy as usual.
Anyone know the wait time from landing to getting out as I have been told its around 2 hours and need to book my pickup I land at 5pm today 16th
Security checks are more and more a nightmare, last time they took from me a small set of allen keys, which are not mentioned among the forbidden items: to may complain they kindly replied that they never confiscate items, as you are always given the option not to flying (and get away with your allen keys), reiterating that my item will be destroyed (curious to see my allen keys destroyed).
stanstedairport.com
