Avenue 360 health and wellness Reviews

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I have been a client since 2008, back when the organization was called Houston Area Community Services (HACS). My doctor is exceptional, and I wish him nothing but the best. In the early days, the front office was efficiently run by one person, Daisy, who managed everything superbly. I miss her dearly.

When HACS expanded and moved into a larger space, they hired more staff for the front desk. While they were good at getting patients signed in, they struggled to answer calls promptly. After HACS rebranded to Avenue 360, the staff size increased, but the issue with phone responsiveness persisted. The staff began acting as gatekeepers, failing to relay messages to the appropriate medical professionals.

There seems to be no contingency plan for scenarios that affect clients or patients. On June 25, 2024, I received a call informing me that the Fannin St. Midtown clinic would be closed for my scheduled appointment on June 26, 2024. This is highly disruptive for those who rely on medical transportation, which requires scheduling 48 hours in advance. The burden was placed on the patient to rearrange scheduling, which is beyond their control.

This added to my stress when I used the Ave 360 Lyft ride program to pick up a BiPAP machine, a 27-mile trip each way. Although I arrived on time for training, the return driver went to the wrong building. I couldn't contact the driver to correct the error, and they canceled my ride. I had to attempt to resend the request, only to be told to have Ave 360 reorder the ride home.

I was patched through an answering service four times, each time being directed to leave a voice message. Despite explaining the situation, I was told they couldn't find anyone to help me and could only patch me through to the appropriate department. It seems no one answers the phones at Ave 360 except for those who claim they do not work in the building.

The management of Avenue 360 has run this once-great organization into the ground, focusing solely on business operations, and poorly at that. While the organization has wonderful doctors, that is the only positive aspect remaining.

I have had nothing but positive experiences with Avenue 360 health and wellness. The staff is attentive, and the facilities are clean and well-maintained. They offer a wide range of services that cater to individuals of all ages and backgrounds. I feel confident and secure in their hands. I would highly recommend Avenue 360 health and wellness to anyone in need of healthcare services.

Avenue 360 health and wellness is the best healthcare provider I have ever come across. The staff is exceptional, and the level of care they provide is unmatched. The facilities are clean and modern, creating a comfortable and welcoming environment. I couldn't be happier with the services I have received. I highly recommend Avenue 360 health and wellness to anyone in need of top-quality healthcare.

I recently visited Avenue 360 health and wellness, and I was blown away by the quality of service they provide. The staff is not only knowledgeable and professional but also friendly and compassionate. They truly care about their patients and go above and beyond to ensure their well-being. The facilities are top-notch, and the overall atmosphere is welcoming. I highly recommend Avenue 360 health and wellness for all your healthcare needs! 👍

I cannot express how grateful I am for Avenue 360 health and wellness. The staff is knowledgeable, compassionate, and dedicated to providing the best care possible. The facilities are clean and well-equipped, and the atmosphere is soothing. Avenue 360 health and wellness is a shining example of excellence in healthcare. I highly recommend their services!

I recently visited Avenue 360 health and wellness, and I was thrilled with the level of care I received. The staff is amazing, and they truly care about their patients' well-being. The facilities are clean and modern, which adds to the overall positive experience. I highly recommend Avenue 360 health and wellness for all your healthcare needs! 😊

I've been using the services of this company for a while now, and I must say that I am extremely satisfied. The level of care and professionalism shown by the staff is outstanding. They always make me feel comfortable and taken care of. The facilities are clean and modern, which adds to the overall positive experience. I would definitely recommend Avenue 360 health and wellness to anyone in need of healthcare services.

I have been using the services of this company for some time now, and I am very impressed with the level of care I have received. The staff is friendly, professional, and always willing to go the extra mile to ensure my well-being. The facilities are clean and well-maintained, creating a comfortable and inviting atmosphere. I highly recommend Avenue 360 health and wellness for all your healthcare needs.

I recently had the opportunity to use Avenue 360 health and wellness services, and I must say that I am impressed. The staff is friendly and knowledgeable, and they really go above and beyond to ensure your comfort and well-being. The facilities are clean and well-maintained, and the atmosphere is incredibly calming. I highly recommend Avenue 360 health and wellness to anyone looking for top-notch healthcare services.

Avenue 360 health and wellness has been a lifesaver for me. The staff is incredibly friendly and knowledgeable, and they genuinely care about their patients. The facilities are state-of-the-art and always clean. The atmosphere is peaceful and relaxing, creating the perfect environment for healing and well-being. I am truly grateful for the services provided by Avenue 360 health and wellness.