Great to deal with and they went the extra mile when delivering the car to Lizzi, I couldn't wipe the smile off her face!! It's the little touches like that that keep me a loyal customer to auto classic and I'm pretty sure they just got another one
Outstanding car sales and very professional staff, a very enjoyable experience. Thank you Auto Classic
Great service offered by Tam Shanjabi. Very happy with the car servicing provided.
The service and respect given to me by Anthony and Don is exceptional. Buying and collecting my car was effortless and an enjoyable experience. I would recommend for anyone looking for a high quality car too go and see Anthony or Don.
Very much disappointed with recent car servicing. A few days afterward, a warning kept appear on screen, then rang to service department for advice. I was told to make an appointment which will cost me again just for investigation, regardless of recent full servicing which cost me almost $3000.
We currently have a car in service at the dealership and the stuff have been nothing but rude. Called on saturday with a warning sign we were getting, lady said drop it off on Monday. I have been on the phone with servicing for 20 minutes on 2 separate calls. I never received a call back from the service advisor Matthew. Amy and Aman were so rude on the phone because apparently there was no booking. I didn't expect this from BMW servicing.
We purchased a used BMW 320I from Auto Classic this week. The level of service, courtesy and Knowledge of every aspect of the vehicle offered by Domonic far exceeded our expectations. It changed what is normal a stressful time into an absolute pleasure. Thank you Domonic
Took my car in for a service at Auto Classic BMW this morning. Had a few gold coins placed on the tray that was meant to be for parking tickets, thinking "Ahh it's a prestige dealer, nothing would happen!" Guess I was wrong! A lowlife scum(s) took most of the coins and left me with a few 5 cents !!! DEFINITELY NOT ON Auto Classic BMW !!! It's probably about $6 worth of coins, but in the end it's not about the money at all! Where the heck is the integrity guys?!?!
We drove away today from Auto Classic after receiving excellent customer service from Francesco. He was very professional, efficient and answered all of our questions with expertise. We will be highly recommending Francesco, his manager Jay and the Auto Classic team to our friends and family. Our drive home today was sensational! Thankyou for the extra's, the wine is very much appreciated! Craig & Lisa Thorpe
Had a wonderful experience buying a 2nd hand BMW from Auto Classics. Leon was amazing to deal with. Transparent and straight up. Leon and Jay did everything and more to get our deal together. Thanks guys!
I recently visited auto classic with a friend who had just purchased one of their most recent new vehicles and I could not have been more pleased with the service we experience. We were introduced to multiple staff members and time was taken to answer any questions we had. The area its self was tidy, clean and all the staff were friendly and welcoming. Even while waiting for paperwork to be finalised we were offered coffee and drinks. The best experience I have had with a car company so far.
Absolutely useless. They have strung me out for 18 months waiting for a replacement airbag recall, while sending me letters of how deadly it is and how I should urgently have it seen to. I ve been unable to use my passenger seat safely for 18 months now.
It s now my 3rd vehicle purchase from Auto Classic BMW and again smooth as always!!
What can I say Vedran, Jay , Patel and the wonderful Emily were once again exceptional!!
The team really do take service very seriously and up a notch.
Because of this team I will ONLY buy my cars from Auto Classic BMW and Infinity.
It s my third purchase from Auto Classic and it wont be my last either. All vehicles are so reliable and I find the aftercare service and quality of their inventory to be of very high quality.
Nothing is too much trouble and if there is ever an issue they make me feel like a valued customer and will rectify the issue quickly. It s great knowing they are there if I need them.
Thanks again team and I will be back for my next purchase!!
Save allot of time and pop into Auto Classic BMW if you want great Service.
Excellent professional service, Aimee Butcher made the experience of car service enjoyable, fantastic customer service with a genuine and pragmatic approach. Looking forward to my next car service
Have bought three cars at auto classic. Sales and service have always been great experiences but my most recent experience buying my new car has been exceptional. BMW Genius Phillip French is amazing. He is so patient, interested and knowledgeable. An outstanding young man who seemed genuinely interested in us and our purchase.
Pushy salesman at Auto Classic made me buy an Audi. I was on my 5th BMW looking for number 6 but the sales staff here were awful. Too pre occupied on telling me how great they were at selling cars and not focussed on my needs. When you are looking at spending $70k on a new car you expect a little respect.
Poor show Auto Classic
One of the most accomodating dealerships in regards to test rides. Over the years have offered me bikes to test overnight without me asking for extended tests. Dealership staff knew their product inside out. Every question was answered without going to a brochure. Ended up buying a used bike (not a BMW) from them and it stands out in better than new condition. Received great service. Realistic to negotiate with. Only good clean bikes found on their yard.
I had my car serviced here and it was quite expensive for what it was. It's too bad that there aren't more OEM options in Perth.
So I bought my first BMW bike and contacted Auto classic for service and advice. On hold for 10 minutes and the lady said someone will call me back soon. Shortly after my son called, he had dropped his bike and asked me for advice. I explained how to remove the gear selector. I called Honda in Jondalup - got a quote to repair and gave the details to my son. He has been there - got the selector bent straight and fitted --- for free and had a laugh with the service guys. He is up and ridding again ----- I am still waiting for Auto classic to call me back... I think I will buy a Honda -- this will not let me post unless I select at least one star - but should be negative stars
The best customer care I have ever come across. My partner and I are super impressed with the level of detail and care Paul Silverton went through. I must admit, I was really put off by car sales people in my journey for searching a new car that the thought of coming into a dealership was unbearable, that now has changed. Thank you Paul for your amazing customer service, we are sure going to be coming back and asking for you!
Francesco and Jay great service
I purchased already two cars from them.
I recently bought a car at the newly opened used car section of Auto Classic, Victoria Park. While dealing with Dominic Collins, I was more than impressed by the level of service and care he gave in helping me to make my decision on buying a car. His communication and attention to detail was first class without any heavy sales pitch. My positive experience at Auto Classic was very different to visits to used car showrooms in the past. I would definitely recommend this one to anyone looking for professional and helpful service.
Great and friendly service, fast turnarounds on services. Loan bikes on request as well. All round great experience.
4th Annual Service and maps upgrade! Met their promised service times.
The service here is amazing! They definitely got the best team. Francesco and Jay gave us lots of help when we're choosing a car. Sanel offered lots of professional opinions to help us make the decision. My husband and I were impressed with his wealth of knowledge. Patel is so good at his job who gave us plenty of support during whole purchase process. They are very professional, high-efficient and enthusiastic. If you are seeking technical or professional advice, this is where you want to be!
Really professional, and of course fantastic vehicles
Now that servicing is done at Mini rather than BMW, it's great, and
Service and attention to detail is spot on and what I expect from top car dealers.
the reception staff was very kind and they made my experience exceptionally memorable, overall great service.
We had a fantastic experience when we took our BMW 320i in for a service and were helped by a very friendly, helpful and professional staff member - Massimiliano Zanin. After recently moving from Sydney and purchasing the car there, we found the BMW service centre in Vic Park and came across Massimilano (Max). We haven't had such friendly and helpful service like this before and we will continue to take our car there and recommend Max to others. He explained everything to us in detail and didn't rush us and spent time helping us with all our questions.
Service department is awesome - they had our vehicle in and out very quickly, and the repairs were done well. Just wish the price was a little more comparable to other auto mechanics.
Auto Classic was by far the best car buying experience, Just brought a Hyundai ix35 from Auto Classic's used car section, the Salesman Dominic from who we brought the car went above and beyond with his service and would recommend to anyone wanting to purchase a car! such genuine service!
Thank you again Auto Classic! 10/10!
Went to the recent X7 launch sponsored by Auto Classic. Small intimate crowd which was great. Great AV presentation with knowledgeable commentary. Very impressive car with an extremely competitive price point and specs. So Thank you Zoe Nieuwhof for the invite and the grazing table. Hope to see you soon.
Great experience dealing with Leon in sales, Michael in finance and the guys in service. fantastic dealership. Very professional approach and honest service and advice. Highly recommended.
Good range of vehicles, make sure you get the best deal
Absolute butchers
Especially if you see a sales man named leon i would suggest be careful
Went down to buy car for a friend, first thing leon jumped in and had a fight with his colleague convincing him that he deserves to deal with us. After they sattled and he managed to push his work mate away
We sat down and started negotiations
Leon kept comming from right and left ideotic jokes, lots of over acting and ended up exhausting my friends and trapped them to pay
I HOPE MY FRINDS ARE HAPPY AND WOULD NOT CHOOSE TO DEAL WITH SUCH PERSON AGAIN
THANKS
Amazing service. The staff are super professional, very polite and nothing is too much for them. What you would expect from a luxury car dealership.
Customer service was fantastic, all staff are so helpful and have great work ethic with excellent results received
Good and efficient service and you can always get a cup of coffee or a drink while you're waiting for your car
Bought a pre-owned 520D last year. I was persuaded to purchase life time leather protection/cleaning package, paint protection package and window tinting package ($2k+)
Leather protection - Staff promises that whenever I bring my car in for service, I can request for a leather clean. My jeans stained my Ivory seat bluish. I brought in twice for service as the driver seat vanity mirror isn't working well (Took more than 3 months to get it fixed). Requested to use the Leather clean package, the staff simply say, they don't have the time. And ask me to book another service in to clean the seat. It is ridiculous to take a day off, send your car to clean your leather isn't it ? I tried to ask for leather clean again on the next service when I'm booking, staff simply say they need to check how busy they are. On the day of service, again, they refuse to clean my leather!! Very disappointing.
Paint protection - Staff mentioned they will be doing a polish and seal on my car, removing fine scratches and make the car look brand new. On the day of pick up, nothing has changed. Scratches still there. And they insisted they have done it...
Sales staffs were friendly, but I will highly recommend NOT getting any silly packages that they don't honor.
We didn't get a fair deal but very good deal, have bought BMW recently from used car section. Me and my husband were visiting different car dealers for six months and finally found very good dealer here Kane, having good product knowledge, More
Couldn t have asked for a better sales experience.
Right from day one when I first showed interest in the car right up until the day of delivery was fantastic. I d like to have a special mention to Jack Rudas and Patel, these two are fantastic at their job and made buying a car easy and enjoyable. Both Jack and Patel took the time to explain everything to me throughout the whole process and I could not have asked for anything more! I am very much looking forward to owning my new 6 series and putting many miles on it in the future. Thanks again to the team at Auto Classic!
After looking for a car for 2 months, I came across Owain and Dominic. They were very attentive and went above and beyond my expectation. I Highly recommend these two gentelmen for a no nonsense and honest service.
I have been a BMW owner now for three years and the level of service I have got from Auto Classic BMW has been absolutely brilliant. The service and support I received during the sale process for both my cars was awesome. The service department at Auto Classic has been great. Friendly, courteous and excellent communication. Overall experience at Auto Classic BMW - "BRILLIANT". Thanks for everything Auto Classic. Leon Burrows
Very helpful. I purchased a vehicle from interstate. Dominic was very professional and helpful. Vehicle arrived ahead of schedule and at a great price.
Very very bad experience with the service. You go there with one problem and notice another big problem within a few days. Repaired and replaced my BMW 3 series brake pads and within few months error message showed up on dash board saying replace brake pads. Took the car to another mechanic he mentioned that the brake pads were installed incorrectly. Phoned the Customer service to complain they say wear and tear... not happy with service and utterly very very disappointed.. The main issue is there is no competition in WA the other BMW dealership in Perth is also owned by Auto Classic..
Amiee organised to have a problem with my car fixed super efficiently! Best service experience in 12 plus years at Auto Classic.
My husband Max and I recently purchased a second hand car from Auto Classic BMW. Our sales person was Kevin. He was extremely helpful and not pushy, making our experience the least painful we have had with a car dealership ever. Thank you Kevin.
I contacted them through their webpage for buying a new car. Their business development manager called me the next day. As I wanted to buy the car before the end of the financial year, I mentioned to her that it would not be possible, but she said there were two demos of X1 20i/25i I could buy. She said how much I would have to pay for it and invited me to do a test drive.
I went to their depot /showroom after confirming with her. She welcomed me and my colleague, and introduced me to a salesman.
He said no cars were available for buying before the end of the month and then he said a car worth $125,000 but I had to let them keep the car for 6weeks or so, but I had to pay it now for it. Kind of treating one that you can't afford the car kind of salesmanship. Who in the world would buy a car for $125,000 and then give it to the dealer for their use as a demo car?
With this kind of treatment before buying a car, what can you expect from them once you buy a car for any post purchase issues?
I would stay away from this dealer.
Auto Classic is not the only dealer of cars and this brand is not the only car.
Dr Raj Kurup
Mini purchased and it was top service with a great atmosphere. Highly recommended
Bought Forester; car in great shape, very smooth deal; all staff very helpful. Was a simple deal but Auto Classic's Dominic made sure it went through no problems. Thanks again.
Terrible experience with faulty fuel tank and service that was not performed correctly. Consider other alternatives if you are looking for a reasonably priced and competent service.
Purchased a 330D from Dominic and the boys from the used car department. Very happy with the level of service and professionalism presented. Had a very minor setback but Dominic resolved the matter in a very positive manner. Well done gents.
First class service...Eugene thanks for the quality service. Top guy
Great efficient service (albeit expensive). Friendly staff.
The worst car dealer in Perth I ever had. Especially the service department, unhappy face, and bad arrangements.
Booked the car service three weeks before with the loab car, turn up fell me the loan car already taken witch just confirmed the day before.
Doesn't worth the money that you paid for
I had an awesome experience dealing with Rachel O'Dea in the BMW Lifestyle Collection team. She was so clear and concise in all her communication with me regarding a BMW Jacket I was interested in buying as a surprise for my brother's 25th Birthday. Auto Classic itself was so prompt in responding to my query. Thanks Rachel and Auto classic for a memorable experience and helping me make my brother's big day a special one, really appreciated and keep up the good work. Rachel you are a star, I am sure Auto Classic knows this :)
Auto classic was by far the best car buying experience i have had for quite some time. The Used car team have Old style customer service type of values, knowledgeable staff that are willing to answer all your questions and not rush you into anything. The manager Ryan Haggerty went the extra mile to make the whole family happy with the end product and package. Great quality product range. Very hard service to beat. Highly recommended!!!!!!!! Thank you Ryan and team
Fantastic customer service, Elish my service advisor is amazing, always helpful and friendly, nothing is ever to difficult. Highly recommended.
Recently bought a car from Auto Classic. Jaydin Coleman was helpful, honest and upfront from start to finish. There was no pressure and no typical carsales tactic to make the sale. Each time he said he'd get back to me on something, he did. Definitely will recommend Jaydin if looking at purchasing a car. Thanks again Jaydin and the team!
I bought my BMW X1 3 years ago in Auto Classic, it was an amazing experience. However I never imagine I can have another pleasure experience when I sold my car outright back to them today. The transaction was really smooth and no hassle. The price which offered from auto Classic is really fair and reasonable! Especially BIG thank you to Senal from Auto Classic, one of the best guy I ever met in car industry, keep up your good work mate!
I recently bought a used car from Auto Classic BMW and I couldn t have been happier with the service. Leon was extremely friendly and went out of his way to make the experience as easy as possible. Pranav was also very good to deal with. I would definitely recommend them.
Highly highly UNRECOMMENDED, had my recall work done on my E92 320D 2009 130KW MODEL and was getting glow plugs changed WITH THE RECALL WORK AT THE SAME TIME , was quoted 400 for glow plug change and they broke my glow plugs so that I could pay them more and when I said I cant pay more as it's their fault of breaking it, they simply turned me away and I ended up paying a lot of money to specialists for fixing the damage and after the recall work was done, I also ended up getting a fuel filter heater fault AS specialist said it's something to do with the battery terminal wiring that was done in recall, and when I asked them to fix the damage, they turned me away again and don't wanna cover it up.
I would suggest everyone to avoid this dealership at all costs. This is the worst dealership and customer service I have ever had and been to.
Reported to consumer protection.
Recently purchased the X4M competition from Auto Classic and the decision initially was a tight race between the Mercedes AMG GLC and BMW. My wife slightly prefering the Merc.
However when myself and my wife sat back and went through the experience between the two dealerships, The Auto Classic team led by Alana Vanderburg as the business development manager, and Adrian Ghirogi the sales person was second to none.
I had my existing BMW serviced there and briefly chatted to them then. when we came in to browse, they remembered my name, my coffee preference, my previous car history. Importantly gave my wife the space to think and choose what it feels like to drive the "ultimate driving machine."
I liken it to a discreet concierge service and not a commodity sell which is so often the case with car dealers.
Well done Auto Classic, and particularity the sales team.
Fantastic customer service. See Rodney he is such a gentleman and keeps you updated at all times. Thanks Rodney we'll be back again.
I've waited for the parts of my mini for over 4 weeks. When it came to service it's very expensive. Don't seemed to know what they are doing when you gave them instructions. Disappointed. I don't think I would ever suggest anybody to service their car there.
Fantastic service and support. They make you feel like royalty
Thank you Auto Classic. Outstanding professional service from start to finish; you certainly exceeded my expectations with going above & beyond. I would not hesitate in recommending.
Had my mini serviced here. Because a replaced part wasnt installed properly or couldve been a wrong part for my car i almost gotten in a serious accident. They apologised and reinstalled the part and i was told theyll come back to me about the issue. I never heard from them again until i reminded them months later. I was thinking of buying a bmw from them but because of this i changed my mind a bought a different brand from a different dealership. Will never deal with them again. Thanks for ignoring us
A bad experience from the word go- they lost my booking so they fitted me in- at 3:30 I was told my car was ready to pick up - I waiting in reception until 6:00. Driving home a deafening noise turned out to be ..they forgot to put the tray on the bottom of my car- it was still in the service bay. So the saga went on. Never again will I use Auto Classics
Excellent service from Al in the motorcycle service department, always helpful and happy to accommodate our motorcycle rental business. Also Arron in motorcycle sales is easy going and very knowledgeable about the bmw range. I highly recommend auto classic for your bmw motorcycles.
Great work guys from the team at Crmotorcycle training and rental
Cody Russell
Director
Crmotorcycles.
Part of the WA BMW monopoly.
Both BMW dealerships are owned by the same parent company, so their parts are ridiculously expensive as are their services.
A high class escort with full service, costs less per hour. Naaagh, not really, but the hourly is pricey for labour. The escort will be more fun.
That said, when my Bimmer broke and I asked for advice, the service advisor pointed me at their e** model expert, who gave me a free tip. (The e** is voltage sensitive and that was likely causing my gearbox to be in limp home mode).
Well, it was actually a screwed gearbox, but, hey, the tip was free.
Oh and the service advisor didn't roll his eyes or silently groan.
Very rare and noteworthy. Ta muchly.
This on a car with 73,000kms.
You see, dear readers, most BMWs don't have the ability to add or change auto trans oil. Sealed for life. LoL
It is a great idea.
Change your gearbox instead of your oil.
Honestly, second hand BMWs are like owning a yacht but more expensive and less fun.
In 7 years. I've spent over 12 times the purchase price of my second hand Bimmer, on parts and repairs. (I am at pains to say, I didn't buy the car from Auto Classic.)
Yes, you read that right.
Example.
A single and relitively simple bolt broke in my crossmember.
The head just broke off.
Because hey... BMW.
I was quotes $120 each by Autoclassic and told to replace all 4
$480 for 4 bolts! Virtually off the shelf high tensile bolts.
Oh and I'd be off the road for at least 3 months, while I waited and they would come from Germany! I'm not joking.
I brought 4 genuine bolts on ebay for $37 including international postage !
They were here in a week and a day, from Europe.
Auto Classic, really???
Bimmers once looked sexy, but the latest crop (bar the 4 series coupe and the electric 8) are pig dog ugly, IMHO.
But you knew that.
But a lexus and get a yacht.
You'll still be broke, but you won't mortgage the house to stay on the road.
Autoclassic isn't bad, per se, actually I can only tell you of my experiences, but I hope the parts guy grew a personality.
He is (or was?) super spooky.
It isn't nice to be made to feel like a second class human, because I have an older model.
Yet all dealings that's the message I got.
You are poor, you have a model that's not new.
I've kept that in mind.
Circumstances change...
Now, I could now buy any of your cars at will, but I won't buy from Autoclassic.
(I don't hate Auto Classic. I just won't waste my money on a Bimmer from Auto Classic.)
If the yacht doesn't appeal, use Uber and you can drink to excess and save a fortune.
If you buy a Bimmer, remember both Perth dealers are the same parent company.
Prices will reflect the lack of competition.
Buy one in Brisbane at a huge saving, cruse down to Sydney, bring it back on the train, enjoy the flights, transfer it to WA reg and come out far ahead financially.
P. S.
Nice showrooms and garden.
So Autoclassic, your takeaway is this.
Don't make the guys and girls with second hand Bimmers feel like second class humans.
We get ahead and it cost you a 4 series coupe sale.
Oh and then there is this review.
I'd imagine that with 359 000 people seeing my reviews and 21,000,000 people seeing my photos, our history will cost Autoclassic sales.
As a level 9 Local Guide, my review will count.
Next time, don't treat your less affluent customers like trash.
We get fortunate and influential.
I look foward to your social media person attempting to mitigate this review.
If the two Perth BMW dealerships aren't still owned by the same company, please advise and I'll reflect that in an immediate change to this review.
Bought a pre-owned 520D last year. I was persuaded to purchase life time leather protection/cleaning package, paint protection package and window tinting package ($2k+)
Leather protection - Staff promises that whenever I bring my car in for service, I can request for a leather clean. My jeans stained my Ivory seat bluish. I brought in twice for service as the driver seat vanity mirror isn't working well (Took more than 3 months to get it fixed). Requested to use the Leather clean package, the staff simply say, they don't have the time. And ask me to book another service in to clean the seat. It is ridiculous to take a day off, send your car to clean your leather isn't it ? I tried to ask for leather clean again on the next service when I'm booking, staff simply say they need to check how busy they are. On the day of service, again, they refuse to clean my leather!! Very disappointing.
Paint protection - Staff mentioned they will be doing a polish and seal on my car, removing fine scratches and make the car look brand new. On the day of pick up, nothing has changed. Scratches still there. And they insisted they have done it...
Sales staffs were friendly, but I will highly recommend NOT getting any silly packages that they don't honor.
Great service and experience from Zoe and the team!
I've been an Auto Classic customer for the last 9 years.
3 BMWs later, I've built a professional and familial relationship with David Burnley, Marco Baroni and Luke from the After Sales and Service Department.
I find them to be service orientated and customer focused.
They've always attended to my car issues promptly.
My car is as good as my service centre/mechanic.
Thank you, Auto Classic !
Great place awesome Bike just didn't realize I would need a radar detector.
Awesome experience, every single person that we dealt with provided exceptional service. Moving from Mercedes to this dealership and they didn t let us down especially on customer service. Special shout out to Paul, Alana, Justin and Simon, can t recommend highly enough
Have always received top notch service from Auto Classic for my BMW. All the staff to their best to please customers.
That Bruce Humphreys guy with his BMW model that has been out of production for 13 years probably wasn't a pleasant person to talk to, no one is when they use capital letters in a review. People who are members of car clubs seem to think they should get all the VIP treatment. They don't seem to think they're just as equal as everyone else.
Westcoast BMW is owned by Auto Classic Pty Ltd.
I purchased an S1000RR not long ago. The whole process - trading in my old bike, picking up the new, and after sales support - was effortless. Auto Classic is a professional set-up and the customer service is amongst the best I've seen. You can't go wrong doing business there.
autoclassic.com.au
