Interesting how a company can let you work from home but once the computer doesn t work right and makes you not be able to start working, they make you come in and and take your vacation time to cover the time that their computer wasn t working. as if it was your fault their company computer didn t work. Very interesting.
I have been a member of Austin Telco for close to 10 years, and just recently decided to look into getting my vehicle refinanced for a lower interest rate. I wish the first person i spoke to could have told me more about the stipulations they had on their vehicle loans. Now i have a hit on my credit and didn't get anywhere with the loan. Since i owe 4k more than what the vehicle is worth. Aside from the fact i have never missed a payment on any vehicle i have owned. The only thing they could say was "sorry", and i agree in regards to the institution. I will be moving my money and business else where.
Spoke to the manager here after their employee input my deposit wrong. She didn't even care, will not be using this location. First and last time.
I am closing my account with this bank. I became homeless and no longer have a physical address to receive mail. They have been charging me $10 Everytime mail cannot be sent and refuse to remove the charges. They insist their policy is you must have a physical address. Theft from the poor and homeless. Pathetic. Do not open an an account with this bank, they act friendly at first but they are just as bad as the big banks like Wells Fargo.
I wanted to like this credit union and if you just use it to get direct deposit and pay bills from, it s great. I only got this account because my boyfriend and I could easily transfer money to each other since he had an account here too. But don t ever expect to need to go in because the lobby is always closed. No matter what the time on the building says or the website. I ve had bad customer experience in several occasions when I ve had to go to the drive thru. My direct deposit isn t available until 8 am the day of. My most recent experience was them putting a hold on a check I deposited because they didn t think I deserved the money because I ve never deposited that much before. My two years having an account there wasn t enough experience. The branch manager put a longer hold becauee it was suspicious. I sold a car to covert hutto. Yes that check from covert is super sus. I have dialed back my usage of this account because I much prefer my amplify account. As soon as they decide I m worthy of the money I deposited and take the hold off, I will be removing it and closing my accounts.
I have been a member of Austin Telco FCU since 1993. ALL my family auto loans are always from ATFCU. They are professional, loan paperwork is also easy even i went to Dallas and purchased my auto in 2019.
I would like to say a BiG "THANK YOU" to ms. Liz Shearon (branch mgr) of solving issue quick and really professional. Because of the great services i received and i have referring friends, family members (even from of the Austin area), co-workers that new to austin to do business with ATFCU.
Thank you ATFCU and ms. Liz for serving your members well.
Seriously outdated platform and practices, it's like they want to make you work harder to engage with them. They have more internal process related roadblocks than a construction area and you get to participate for however many weeks it takes for you to resolve the mistakes they make. Don't even think about the option of a suite of online services, that would be too much.
Ashley in the loan department came through when we needed her most! We were preapproved for a loan but you cannot sign documents in the branch. We were scheduled to pick up the car today and Ashley put together the docs, sent them to me via Docusign and was in constant communication the whole time. She went well above and beyond to communicate with the dealership and take care of us. This is why I have all of my loans through ATFCU! Keep up the great work.
Lots of drive thru lanes with the ATM located at the outer most lane.
Terrible customer service. Better off with no account rather than to deal with them.
atfcu.org
