About Aswat telecom & media
Aswat Telecom & Media is a leading provider of cloud-based contact center software, API-based CRM plugins, virtual phone numbers in over 145 countries, call tracking, call masking, CDR and IVR solutions. The company has been providing innovative communication solutions to businesses of all sizes for many years.
Aswat Telecom & Media's cloud contact center software is designed to help businesses manage their customer interactions more efficiently. With this software, businesses can easily manage inbound and outbound calls from a single platform. The software also comes with advanced features such as call routing, automatic call distribution (ACD), interactive voice response (IVR), and more.
The API-based CRM plugins offered by Aswat Telecom & Media are designed to integrate seamlessly with popular CRM platforms such as Salesforce, HubSpot, Zoho CRM and others. These plugins allow businesses to access customer data directly from their CRM platform while making calls or receiving calls through the Aswat Telecom & Media platform.
Virtual phone numbers are another key offering from Aswat Telecom & Media. These numbers can be used by businesses in over 145 countries around the world. This allows companies to establish a local presence in different regions without having to set up physical offices there.
Call tracking is another important feature offered by Aswat Telecom & Media. This feature allows businesses to track the source of incoming calls so that they can better understand which marketing campaigns are driving the most leads and sales.
Call masking is another useful feature provided by Aswat Telecom & Media that helps protect the privacy of both customers and agents during phone conversations. This feature replaces real phone numbers with temporary ones so that neither party has access to each other's personal information.
CDR or Call Detail Records provide detailed information about every call made or received through the Aswat Telecom & Media platform. This information includes details such as caller ID, duration of the call, time stamp etc., which can be used for billing purposes or for analyzing calling patterns.
IVR or Interactive Voice Response is another feature offered by Aswat Telecom & Media that allows businesses to automate their customer service processes. With IVR, customers can interact with a computerized system to get the information they need without having to speak with a live agent.
In conclusion, Aswat Telecom & Media is a leading provider of cloud-based communication solutions that help businesses manage their customer interactions more efficiently. With its advanced features such as cloud contact center software, API-based CRM plugins, virtual phone numbers in over 145 countries, call tracking, call masking, CDR and IVR solutions; Aswat Telecom & Media has become the go-to choice for businesses looking for innovative communication solutions.