I recently had the opportunity to use their services for my tax preparation. While I appreciate the effort put into the process, I found the communication to be lacking. 📞 It felt like there were several delays in getting back to me, which made the whole experience a bit stressful and left me with more questions than answers. 😕 The overall clarity of the information provided was also somewhat muddled, and I struggled to understand some of the intricacies of my tax situation. It seems they could benefit from refining their customer communication approach. 📉
