ASITUR ASISTENCIA, S,.A Review

I have read many negative comments from this company, I have been in a course with them without charging a penny, and the lady who gave the course spoke of a couple of clients who had called Asitur (Asitur leads Seguros Bilbao, Helvetia or Catalana Occidente among others), requesting insurance assistance to open some handcuffs in a position that you understand, because they had lost the keys, this among other niceties. Anyway, counting potential employees who don't even know if this kind of intimate customer thing is going to be. You can imagine the confidentiality of this company, I don't know, but boy does it seem fatal to me. Clients as people who are must always be respected, not to mention having people doing courses without paying them and without registering them at all.

Loss of keys. They say that I sent them the invoice (98 euros with VAT and nightly) after returns they pay me 24 euros less. And as something exceptional, they do not give me any more explanations and the telephone operator in a despotic way tells me what is there. PROBLEMS

His tow service made the transfer of my motorcycle. They damaged the matte paint on the exhaust pipe by attaching it to the platform. As I did not realize at the time but after and had already signed ... I had to eat it with potatoes. If I ever need a crane again, I will make sure this unprofessional company is not the one to go to. I prefer to push the motorcycle myself.

I have had the bad luck of two breakdowns in a short time and the treatment has been excellent. In the first, the car stopped in the middle of the rush hour and after 20 minutes they were already dealing with the fault that was quickly solved. The other was with the motorcycle due to a problem with the spark plug and the service could not have been more efficient.

Excellent service. I called them for roadside assistance and the tow truck showed up in a few minutes. All very friendly and impeccable service. I give them a 10

Great team, interest in the customer and doing things right and first

Great professionals, unbeatable staff, congratulations!

An excellent service, fast and with a professional treatment

Great company with great honest employees who always try to do things right

More than 2 hours waiting for the crane and still nothing.
I am in sant quirze del valleys and not in Nepal

It's a shame they do not pay any attention to you. That if to charge are the first. I DO NOT RECOMMEND ANYONE IS LIKE NOT TO HAVE INSURANCE

for a month and something mount a moon of a car and can only be contacted through email flames by phone and directly tell you that for any query by mail and do not let you explain badly educated you imterrumpen the conversation without leaving you Finally, I do not recommend it, I'm still waiting for the deposit

Bad roadside assistance company. The crane picked up the motorcycle intact due to a breakdown and they gave it to me broken. That can happen to anyone, but what is not normal is that you claim it and do not make a damn case, even sent photos and e-mail proving that the company of Tombelo cranes were the cause of the damage. Two months have passed since the claim and they have not deigned to get in touch. When you call by phone they tell you that the person in charge of the incident will contact you in the next few hours but it is all false.
This information is for other users to know the bad service of this company.
Keep in mind that you operate with other insurers such as, for example, in my case Pont Grup.
Today, after three months have passed, there is no response from ASITUR and PONT GRUP is making a legal claim and I still can not repair the motorcycle. 11/26/18

They are a shame of company, the worst in attention. Those who are on the phone are people with a total lack of professionalism, lack kindness and have no respect for their peers, of course they are the reflection of their superiors. Then for everything they take a world and they are never able to recognize that they are wrong in the management of the losses. Many people but VERY little talent.

Because it is the headquarters of my work. A beautiful building

The worst assistance and customer service. Inefficient and with deplorable treatment. In my case they sent me a plumber to hang curtains. I would never hire this service or recommend it to anyone

I had a problem with the heating and they came in less than 2 hours !!! And they gave me a service of 10 in all senses. recommendable

Great network both in the platform and in the team of companies that collaborate for said company. Exquisite treatment.

Very bad service of bricohogar, employees with little desire to work and poorly qualified, avoid this type of companies.

Insurer intermediaries who exploit their workers and subcontractors without shame, a garbage of people. Of the worst...

I appreciate the good work he did today, not only was efficient in terms of time, and even more so with the kindness and good treatment received. I hope there are always such staff, with such good predisposition and respect.

I can not put 0 stars. 25 minutes to the phone from Reale assistance. unheard. The call has been cut 4 times. I m p r e s e n t a b l e s.

An excellent insurance company. He is a good customer.

They take care of you, as if they were your parents ... Excellent quality!

Lousy vehicle transfer service, do not meet delivery deadlines not once or several times, even confirming delivery with the destination workshop and not happy with that at any time they report the reason for the lack of delivery, taking that it is the customer who at all times has to call to know something about his car, for the total carefreeness of them, which seems to me a total informality

Little empathy attending to people. Normally when this company is called it is for an emergency and the operator does not know how to put himself in the place of the caller.

Gentle of the worst kind that only exploits its poor workers and opportunistic intermediaries ...

Unpresentable. I have been contacting them for a month to take steps that my policy covers and after arguing that my policy does not cover what I demand (obviously it does cover it, contract in hand) they have chosen to stop answering me. After 11 years with them, I request their services for the first time and the answer is to IGNORE ME. Lousy and reportable service.

I had a blowout on the wheel of my car in the middle of the rush hour, raining on seas and on the eve of a holiday, and in 40 minutes the crane was already taking the car. Effective and efficient

I do not recommend anyone to hire their services. A disaster. They sent a technician to repair my refrigerator and it turns out that it damaged it even more. They disregard saying it was from another company.

As a repair company it does not deserve even a star since its service is disastrous, it is about making negotiations with the companies and they leave the contracting people of policies according to their criteria, sorry if you cannot take charge, return it to the companies and they will be processed on the other hand, "few professionals. I PUT A STAR ON IT SINCE I DON'T MEAN TO PUT IT WITHOUT THEM